| f | Job Description: | f | Job Description: |
| t | UCSF Network Field Services is the department is accountable for providing physical layers one and t | t | Certain terms and conditions of employment for this position, including the rate of pay, benefits, e |
| wo of OSI model assistance for the University’s IT Eco-system on network-related tasks. This include | | tc., are currently subject to negotiation with the appropriate union UCSF Network Field Services is |
| s onsite field assistance for requests, troubleshooting, logistics, installation, maintenance, and l | | the department is accountable for providing physical layers one and two of OSI model assistance for |
| ifecycle management of network equipment, software, single-phase uninterruptible power supplies (UPS | | the University’s IT Eco-system on network-related tasks. This includes onsite field assistance for r |
| ), and intermediate distribution frames (IDF) facilities for the university’s enterprise wired and w | | equests, troubleshooting, logistics, installation, maintenance, and lifecycle management of network |
| ireless networks. The Field team is available round-the-clock, 24/7/365, to reply to network service | | equipment, software, single-phase uninterruptible power supplies (UPS), and intermediate distributio |
| disruptions in the university’s internal as well as affiliate buildings, facilities, and remote sit | | n frames (IDF) facilities for the university’s enterprise wired and wireless networks. The Field tea |
| es. Field Technical will facilitate customer training when necessary. The Network Field Services Te | | m is available round-the-clock, 24/7/365, to reply to network service disruptions in the university’ |
| chnician will positively impact UCSF’s operations and culture by ensuring UCSF's IT infrastructure i | | s internal as well as affiliate buildings, facilities, and remote sites. Field Technical will facil |
| s operable, secure, efficient, and effective in service of the university’s academic, medical, and r | | itate customer training when necessary. The Network Field Services Technician will positively impact |
| esearch mission. This team member will advance the University’s mission by delivering exceptional in | | UCSF’s operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, |
| formation technology services comprehensively and consistently across faculty, staff, and students. | | and effective in service of the university’s academic, medical, and research mission. This team memb |
| This role will execute UCSF’s vision while modeling UCSF’s culture and values. This role involves th | | er will advance the University’s mission by delivering exceptional information technology services c |
| e operation of the University's communications network, including telecommunications, as well as pla | | omprehensively and consistently across faculty, staff, and students. This role will execute UCSF’s v |
| nning, designing, developing, installing, and maintaining communications network systems for the Uni | | ision while modeling UCSF’s culture and values. This role involves the operation of the University's |
| versity. Department Overview University of California, San Francisco (UCSF) is distinguished as a le | | communications network, including telecommunications, as well as planning, designing, developing, i |
| ading academic healthcare organization, home to groundbreaking discoveries, world-class education, a | | nstalling, and maintaining communications network systems for the University. Department Overview Un |
| nd exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technologica | | iversity of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organ |
| l infrastructure, assuring the technical services that enable the academic, medical, and research mi | | ization, home to groundbreaking discoveries, world-class education, and exceptional healthcare servi |
| ssions of the organization. Beyond a focus on maintaining systems and resolving issues, we are commi | | ces. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the |
| tted to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructur | | technical services that enable the academic, medical, and research missions of the organization. Bey |
| e Services provides 24x7 support to the University community, upholding the highest level of respons | | ond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential |
| iveness and reliability at all times for our customers. IS values innovation and excellence in ensur | | of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 suppor |
| ing secure and efficient IT services, regardless of the hour or complexity of the issue. The Network | | t to the University community, upholding the highest level of responsiveness and reliability at all |
| Services team within Infrastructure Services holds a critical role in managing, maintaining, and de | | times for our customers. IS values innovation and excellence in ensuring secure and efficient IT ser |
| veloping the UCSFs ’ network infrastructure, particularly ensuring reliable technical accessibility | | vices, regardless of the hour or complexity of the issue. The Network Services team within Infrastru |
| for individuals engaged in vital medical and health research work. Their core responsibilities inclu | | cture Services holds a critical role in managing, maintaining, and developing the UCSFs ’ network in |
| de providing secure internet and network services, managing IT services, and maintaining data system | | frastructure, particularly ensuring reliable technical accessibility for individuals engaged in vita |
| s. They support end-users, manage system updates, repairs, and connectivity issues, and play an esse | | l medical and health research work. Their core responsibilities include providing secure internet an |
| ntial role in troubleshooting network issues, optimizing performance, and implementing protocols. Th | | d network services, managing IT services, and maintaining data systems. They support end-users, mana |
| ey also oversee software and hardware updates, and manage data storage, disaster recovery, and netwo | | ge system updates, repairs, and connectivity issues, and play an essential role in troubleshooting n |
| rk resilience. Beyond this, Network Services provides specialized technical support to other employe | | etwork issues, optimizing performance, and implementing protocols. They also oversee software and ha |
| es in the organization, with a focus on those involved in medical and health research. | | rdware updates, and manage data storage, disaster recovery, and network resilience. Beyond this, Net |
| | | work Services provides specialized technical support to other employees in the organization, with a |
| | | focus on those involved in medical and health research. |
| | | |
| Qualifications: | | Qualifications: |
| REQUIRED QUALIFICATIONS - Bachelor’s Degree or equivalent combination of experience/training in one | | REQUIRED QUALIFICATIONS - Bachelor’s Degree or equivalent combination of experience/training in one |
| or more of the following fields: computer science, engineering, computer information systems, etc. - | | or more of the following fields: computer science, engineering, computer information systems, etc. - |
| Able to provide necessary documentation such as valid California driver’s license, complete UCSF tr | | Able to provide necessary documentation such as valid California driver’s license, complete UCSF tr |
| ansportation course for logistic purposes, and maintain good driver standing - 1 year of experience | | ansportation course for logistic purposes, and maintain good driver standing - 1 year of experience |
| working in one or more of the following fields: network services, field services, information techno | | working in one or more of the following fields: network services, field services, information techno |
| logy, or network operations. 3 years preferred. - Experience in a technical support role, preferably | | logy, or network operations. 3 years preferred. - Experience in a technical support role, preferably |
| in a field operations capacity. - Ability to diagnose and solve problems from non-technical descrip | | in a field operations capacity. - Ability to diagnose and solve problems from non-technical descrip |
| tions provided by clients. Ability to read, understand, and apply information presented in service m | | tions provided by clients. Ability to read, understand, and apply information presented in service m |
| anuals, blueprints, and schematic diagrams. - Technical knowledge of computer hardware and software | | anuals, blueprints, and schematic diagrams. - Technical knowledge of computer hardware and software |
| systems, including operating systems, productivity software, and other applications. Familiarity wit | | systems, including operating systems, productivity software, and other applications. Familiarity wit |
| h network hardware platforms, network protocols and software, and connectivity issues. Ability to ma | | h network hardware platforms, network protocols and software, and connectivity issues. Ability to ma |
| nage inventory of network hardware and software. - Demonstrated thorough knowledge of professional c | | nage inventory of network hardware and software. - Demonstrated thorough knowledge of professional c |
| ommunications and network concepts necessary to resolve issues using established parameters, creativ | | ommunications and network concepts necessary to resolve issues using established parameters, creativ |
| ity, and independent judgment, escalating as necessary. - Strong analytical and problem-solving skil | | ity, and independent judgment, escalating as necessary. - Strong analytical and problem-solving skil |
| ls, with the ability to identify and resolve complex network issues. - Strong written and verbal com | | ls, with the ability to identify and resolve complex network issues. - Strong written and verbal com |
| munication skills. Able to communicate ideas clearly to technical and non-technical personnel at var | | munication skills. Able to communicate ideas clearly to technical and non-technical personnel at var |
| ious levels in the organization. - Ability to develop positive working relationships and a strong ra | | ious levels in the organization. - Ability to develop positive working relationships and a strong ra |
| pport with team members and stakeholders. - Ability to maintain records of work done, problems encou | | pport with team members and stakeholders. - Ability to maintain records of work done, problems encou |
| ntered, and solutions implemented for future troubleshooting and knowledge base for other technician | | ntered, and solutions implemented for future troubleshooting and knowledge base for other technician |
| s working on the same network. - Strong organizational skills and is able to prioritize project need | | s working on the same network. - Strong organizational skills and is able to prioritize project need |
| s. Experience working in a project-based environment using leading project management practices incl | | s. Experience working in a project-based environment using leading project management practices incl |
| uding schedule management, status reporting, and communication of project risks and issues. - Strong | | uding schedule management, status reporting, and communication of project risks and issues. - Strong |
| demonstrated problem-solving skills. Able to ask questions, gather information, evaluate options, a | | demonstrated problem-solving skills. Able to ask questions, gather information, evaluate options, a |
| nd make decisions with integrity. - Ability to think creatively and is able to work independently an | | nd make decisions with integrity. - Ability to think creatively and is able to work independently an |
| d with agility in a fast-paced environment, including responding to network emergencies. - Ability t | | d with agility in a fast-paced environment, including responding to network emergencies. - Ability t |
| o learn effectively and meet deadlines. - Adhere to all UCSF protocols for entering all patient care | | o learn effectively and meet deadlines. - Adhere to all UCSF protocols for entering all patient care |
| locations such as operating rooms, Emergency Department, and all other clinical areas. PREFERRED QU | | locations such as operating rooms, Emergency Department, and all other clinical areas. PREFERRED QU |
| ALIFICATIONS - Bachelor’s Degree in one or more of the following fields: computer science, engineeri | | ALIFICATIONS - Bachelor’s Degree in one or more of the following fields: computer science, engineeri |
| ng, computer information systems, etc. - Certifications:- Cisco Certified Technician (CCT) - Informa | | ng, computer information systems, etc. - Certifications:- Cisco Certified Technician (CCT) - Informa |
| tion Technology Infrastructure Library (ITIL) - CompTIA Network+ | | tion Technology Infrastructure Library (ITIL) - CompTIA Network+ |