| f | Job Description: | f | Job Description: |
| t | Candidate will be responsible for providing Tier 2 support for a suite of Imaging IT applications in | t | Certain terms and conditions of employment for this position, including the rate of pay, benefits, e |
| cluding: Workflow Orchestrator (WFO), Diagnostic and Clinical Viewers, Vendor Neutral Archive with E | | tc., are currently subject to negotiation with the appropriate union Candidate will be responsible f |
| nterprise Imaging integrations, Dictation systems, Radiation Dose management Systems, DICOM Router | | or providing Tier 2 support for a suite of Imaging IT applications including: Workflow Orchestrator |
| and other Imaging IT AI applications as directed by the manager and business need. Candidate will b | | (WFO), Diagnostic and Clinical Viewers, Vendor Neutral Archive with Enterprise Imaging integrations, |
| e responsible for working with departments throughout the UCSF enterprise to perform work/dataflow d | | Dictation systems, Radiation Dose management Systems, DICOM Router and other Imaging IT AI applica |
| iscovery, configure, test, and deploy imaging acquisition and image exchange workflows. Maintaining | | tions as directed by the manager and business need. Candidate will be responsible for working with |
| a good partnership with departments throughout the medical center is an important aspect of providin | | departments throughout the UCSF enterprise to perform work/dataflow discovery, configure, test, and |
| g an excellent standard of care and customer service. Incumbent is required to meet with operational | | deploy imaging acquisition and image exchange workflows. Maintaining a good partnership with departm |
| partners, develop Enterprise Imaging solution strategies and present options to leadership. Incumbe | | ents throughout the medical center is an important aspect of providing an excellent standard of care |
| nt will be responsible for managing application upgrades and system change management. Candidates mu | | and customer service. Incumbent is required to meet with operational partners, develop Enterprise I |
| st have strong experience in DICOM, HL7, FHIR, IOCM, and other Imaging IT workflows. In addition, th | | maging solution strategies and present options to leadership. Incumbent will be responsible for mana |
| e candidate will be a part of the Imaging IT Team, ITIL Service Management, Software Development Lif | | ging application upgrades and system change management. Candidates must have strong experience in DI |
| e Cycle (SDLC), and change management processes. Successful candidates should thrive in a dynamic e | | COM, HL7, FHIR, IOCM, and other Imaging IT workflows. In addition, the candidate will be a part of t |
| nvironment, deal well with conflict, lead system outages and internal change management processes, a | | he Imaging IT Team, ITIL Service Management, Software Development Life Cycle (SDLC), and change mana |
| nd manage multiple stakeholder requests daily. The candidate must be a self-starter and be able to m | | gement processes. Successful candidates should thrive in a dynamic environment, deal well with conf |
| anage small projects (less than 200 effort-hours) with a viable project delivery plan across other I | | lict, lead system outages and internal change management processes, and manage multiple stakeholder |
| T partners. The incumbent is required to participate in rotating evening and weekend on-call coverag | | requests daily. The candidate must be a self-starter and be able to manage small projects (less than |
| e. Candidates must work with their peers and leadership in preserving the UCSF PRIDE culture. Excell | | 200 effort-hours) with a viable project delivery plan across other IT partners. The incumbent is re |
| ent written and verbal communication skills are a must. Department Overview The UCSF Department of R | | quired to participate in rotating evening and weekend on-call coverage. Candidates must work with th |
| adiology Imaging IT team architects, implements, and manages the computer systems and networks neede | | eir peers and leadership in preserving the UCSF PRIDE culture. Excellent written and verbal communic |
| d to support more than 700,000 imaging studies annually. The Imaging IT team manages a complex appli | | ation skills are a must. Department Overview The UCSF Department of Radiology Imaging IT team archit |
| cation portfolio and end-user support. The Imaging IT portfolio supports over 28 imaging application | | ects, implements, and manages the computer systems and networks needed to support more than 700,000 |
| s and over 100 diagnostic workstations. The team collaborates with cross-functional departments dail | | imaging studies annually. The Imaging IT team manages a complex application portfolio and end-user s |
| y to deploy various imaging IT projects and workflows. The team provides Monday -Friday 8am to 5pm s | | upport. The Imaging IT portfolio supports over 28 imaging applications and over 100 diagnostic works |
| upport including evening and weekend call to support the Medical Center needs. | | tations. The team collaborates with cross-functional departments daily to deploy various imaging IT |
| | | projects and workflows. The team provides Monday -Friday 8am to 5pm support including evening and we |
| | | ekend call to support the Medical Center needs. |
| | | |
| Qualifications: | | Qualifications: |
| REQUIRED QUALIFICATIONS - Bachelor's degree in related area and/or equivalent experience/training. - | | REQUIRED QUALIFICATIONS - Bachelor's degree in related area and/or equivalent experience/training. - |
| 5-7 years of Imaging IT support experience - Broad and/or in-depth knowledge of 4-5 areas of focus | | 5-7 years of Imaging IT support experience - Broad and/or in-depth knowledge of 4-5 areas of focus |
| in clinical applications specialty area(s). Knowledge of systems and functions, including design, de | | in clinical applications specialty area(s). Knowledge of systems and functions, including design, de |
| velopment, implementation, user support and training, maintenance, quality assurance, and system tes | | velopment, implementation, user support and training, maintenance, quality assurance, and system tes |
| ting and evaluation. - Working knowledge of the operations of Clinical Imaging IT systems and the po | | ting and evaluation. - Working knowledge of the operations of Clinical Imaging IT systems and the po |
| licies, processes, and practices involved with managing, storing, and transferring medical images/da | | licies, processes, and practices involved with managing, storing, and transferring medical images/da |
| ta – including DICOM and HL7. - Working knowledge of operations and documentation protocols, with de | | ta – including DICOM and HL7. - Working knowledge of operations and documentation protocols, with de |
| monstrated analytical skills and the ability to work effectively on teams to test and evaluate syste | | monstrated analytical skills and the ability to work effectively on teams to test and evaluate syste |
| m performance, and implement new programs, upgrades, and hardware. - Working knowledge of installing | | m performance, and implement new programs, upgrades, and hardware. - Working knowledge of installing |
| , configuring and trouble-shooting operating system and application software on Microsoft Windows co | | , configuring and trouble-shooting operating system and application software on Microsoft Windows co |
| mputer systems. Employee should be able to connect via SSH,VNC and RDP to remotely manage Windows, L | | mputer systems. Employee should be able to connect via SSH,VNC and RDP to remotely manage Windows, L |
| inux, and Unix systems, to remotely diagnose problems and perform file management functions. - Knowl | | inux, and Unix systems, to remotely diagnose problems and perform file management functions. - Knowl |
| edge of security programs. Familiarity with DICOM communication language and transfer syntaxes, SOP | | edge of security programs. Familiarity with DICOM communication language and transfer syntaxes, SOP |
| classes, and compression types. - Strong background in Vendor Neutral Archive, Enterprise Viewers, D | | classes, and compression types. - Strong background in Vendor Neutral Archive, Enterprise Viewers, D |
| iagnostic Viewers, Worflow Orchestartors, Radiation Dose management solutions, DICOM Routers, post p | | iagnostic Viewers, Worflow Orchestartors, Radiation Dose management solutions, DICOM Routers, post p |
| rocessing systems, and AI tools - Strong problem-resolution skills, with the ability to quickly diag | | rocessing systems, and AI tools - Strong problem-resolution skills, with the ability to quickly diag |
| nose problems, and develop, test, and implement appropriate and effective solutions in a timely mann | | nose problems, and develop, test, and implement appropriate and effective solutions in a timely mann |
| er. - Strong interpersonal skills, with the ability to effectively train, support, and work collabor | | er. - Strong interpersonal skills, with the ability to effectively train, support, and work collabor |
| atively with users of clinical information systems at all professional and technical levels. - Detai | | atively with users of clinical information systems at all professional and technical levels. - Detai |
| l-oriented, with proven organizational skills and the ability to effectively manage time, prioritize | | l-oriented, with proven organizational skills and the ability to effectively manage time, prioritize |
| tasks, and see projects through to completion on deadline. - Strong written and verbal communicatio | | tasks, and see projects through to completion on deadline. - Strong written and verbal communicatio |
| n skills, with the ability to convey technical information and instructions to all levels of clinica | | n skills, with the ability to convey technical information and instructions to all levels of clinica |
| l applications users in a specific, clear, and concise manner. - Strong analytical skills and knowle | | l applications users in a specific, clear, and concise manner. - Strong analytical skills and knowle |
| dge in documentation and reporting, with the ability to design and execute tests, analyze system per | | dge in documentation and reporting, with the ability to design and execute tests, analyze system per |
| formance data, and produce substantive reports and analyses. - Ability to work with senior staff and | | formance data, and produce substantive reports and analyses. - Ability to work with senior staff and |
| managers, serving as a technical resource and providing advice and counsel on issues of functionali | | managers, serving as a technical resource and providing advice and counsel on issues of functionali |
| ty, efficiency, cost-effectiveness, policy, and performance. PREFERRED QUALIFICATIONS - Background i | | ty, efficiency, cost-effectiveness, policy, and performance. PREFERRED QUALIFICATIONS - Background i |
| n data migration. - American Registry of Registered Technologists - Certified Imaging Informatics Pr | | n data migration. - American Registry of Registered Technologists - Certified Imaging Informatics Pr |
| ofessional | | ofessional |