Only the job description changed.
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| f | 1 | Job Description: | f | 1 | Job Description: |
| t | 2 | Applies skills as a seasoned clinical applications professional to projects of medium size at all le | t | 2 | Certain terms and conditions of employment for this position, including the rate of pay, benefits, e |
| > | vels of complexity, or portions of large projects. Under general supervision of the Clinical Communi | > | tc., are currently subject to negotiation with the appropriate union Applies skills as a seasoned cl | ||
| > | cations Lead, this position is responsible for providing supervision and technical assistance in the | > | inical applications professional to projects of medium size at all levels of complexity, or portions | ||
| > | development and support of clinical communications primarily at UCSF and its clinics including BCH | > | of large projects. Under general supervision of the Clinical Communications Lead, this position is | ||
| > | Oakland Campuses. This position will work closely with various teams in order provide best in class | > | responsible for providing supervision and technical assistance in the development and support of cli | ||
| > | service to Voalte users; interacts with clinical and business customers, as well as various IT grou | > | nical communications primarily at UCSF and its clinics including BCH Oakland Campuses. This positio | ||
| > | ps, external departments, and outside vendors and consultants. This position will be a primary cont | > | n will work closely with various teams in order provide best in class service to Voalte users; inter | ||
| > | act with our field services group and directly assist them with hardware, this is a hybrid onsite po | > | acts with clinical and business customers, as well as various IT groups, external departments, and o | ||
| > | sition with onsite days to be 5 days Mon-Fri unless otherwise approved by supervisor. Position is re | > | utside vendors and consultants. This position will be a primary contact with our field services gro | ||
| > | sponsible for complex assignments that are small to significantly sized, that require independence, | > | up and directly assist them with hardware, this is a hybrid onsite position with onsite days to be 5 | ||
| > | decision making, project management, and judgment levels beyond that of Programmer/Analyst II. Anal | > | days Mon-Fri unless otherwise approved by supervisor. Position is responsible for complex assignmen | ||
| > | ysis of situations or data requires an in-depth evaluation of various factors. Incumbent will exerc | > | ts that are small to significantly sized, that require independence, decision making, project manage | ||
| > | ise judgment within broadly defined practices and policies in selecting methods, techniques and eval | > | ment, and judgment levels beyond that of Programmer/Analyst II. Analysis of situations or data requ | ||
| > | uation criterion for obtaining results. This position will work closely with various teams in order | > | ires an in-depth evaluation of various factors. Incumbent will exercise judgment within broadly def | ||
| > | provide best in class service to Voalte users; interacts with clinical and business customers, as we | > | ined practices and policies in selecting methods, techniques and evaluation criterion for obtaining | ||
| > | ll as various IT groups, external departments, and outside vendors and consultants. This position w | > | results. This position will work closely with various teams in order provide best in class service t | ||
| > | ill be a primary contact with our field services group and directly assist them with hardware, this | > | o Voalte users; interacts with clinical and business customers, as well as various IT groups, extern | ||
| > | is an onsite position Assist with resolving/troubleshooting issues (help pull log files, replicate, | > | al departments, and outside vendors and consultants. This position will be a primary contact with o | ||
| > | document). Assist with escalations to the appropriate Customer or vendor contact. Assist with escala | > | ur field services group and directly assist them with hardware, this is an onsite position Assist wi | ||
| > | tion of issues regarding network or servers to the appropriate customer contact. Track and trend Cli | > | th resolving/troubleshooting issues (help pull log files, replicate, document). Assist with escalati | ||
| > | nical Communications issues to institute process improvements where possible to reduce issue escalat | > | ons to the appropriate Customer or vendor contact. Assist with escalation of issues regarding networ | ||
| > | ions. Support new project development, including systems analysis, planning and preparation, testing | > | k or servers to the appropriate customer contact. Track and trend Clinical Communications issues to | ||
| > | and implementation and client coordination as needed. Develop, support and maintain systems documen | > | institute process improvements where possible to reduce issue escalations. Support new project devel | ||
| > | tation and procedures as needed and provide training to other IT staff and user clients as appropria | > | opment, including systems analysis, planning and preparation, testing and implementation and client | ||
| > | te. Coordinate interactions and activities of vendors, both on-site and off-site as related to syste | > | coordination as needed. Develop, support and maintain systems documentation and procedures as needed | ||
| > | ms or areas supported. Assign, plan, manage and complete tasks with minimal supervision and coordina | > | and provide training to other IT staff and user clients as appropriate. Coordinate interactions and | ||
| > | te multiple assignments concurrently. Coordinate and participate directly in the support of infrastr | > | activities of vendors, both on-site and off-site as related to systems or areas supported. Assign, | ||
| > | uctural applications, including Troubleshoot problems end-to-end, identifying potential root cause, | > | plan, manage and complete tasks with minimal supervision and coordinate multiple assignments concurr | ||
| > | coordinating service/support between Clinical Engineering, IT, Network support, server support, medi | > | ently. Coordinate and participate directly in the support of infrastructural applications, including | ||
| > | cal device vendors, MDI application vendor and Apex application support. Work with IT to coordinate | > | Troubleshoot problems end-to-end, identifying potential root cause, coordinating service/support be | ||
| > | security management process including risk and vulnerability analysis and related documentation asso | > | tween Clinical Engineering, IT, Network support, server support, medical device vendors, MDI applica | ||
| > | ciated with interconnected/integrated medical systems Work with clinical and application stakeholder | > | tion vendor and Apex application support. Work with IT to coordinate security management process inc | ||
| > | s in developing specifications for new interfaces. Test and provide quality control for implementati | > | luding risk and vulnerability analysis and related documentation associated with interconnected/inte | ||
| > | on of patches, upgrades, and interfaces. Meet weekly with the Clinical Communication team lead to pr | > | grated medical systems Work with clinical and application stakeholders in developing specifications | ||
| > | ioritize workload All other duties as may be assigned. Department Overview Health IT is responsible | > | for new interfaces. Test and provide quality control for implementation of patches, upgrades, and in | ||
| > | for all aspects of the clinical and business software applications of UCSF Health hospitals, practic | > | terfaces. Meet weekly with the Clinical Communication team lead to prioritize workload All other dut | ||
| > | es, affiliates, and community partners. This includes the Electronic Health Record (APeX), which sup | > | ies as may be assigned. Department Overview Health IT is responsible for all aspects of the clinical | ||
| > | ports the clinical, revenue cycle, and clinical operational functions of the health system and its a | > | and business software applications of UCSF Health hospitals, practices, affiliates, and community p | ||
| > | ffiliates, and approximately 95 other software applications involved in patient care and operations. | > | artners. This includes the Electronic Health Record (APeX), which supports the clinical, revenue cyc | ||
| > | Incumbent must be able to adhere and emulate Clinical Systems and Health Informatics culture and co | > | le, and clinical operational functions of the health system and its affiliates, and approximately 95 | ||
| > | re values as stated below: “ People First: Patients are healthier and families happier with Clinical | > | other software applications involved in patient care and operations. Incumbent must be able to adhe | ||
| > | Systems to support them. Our solutions enable providers and staff to pioneer care, train the next g | > | re and emulate Clinical Systems and Health Informatics culture and core values as stated below: “ Pe | ||
| > | eneration of clinical leaders, and secure UCSF’s future. We use talent, creativity, and diverse skil | > | ople First: Patients are healthier and families happier with Clinical Systems to support them. Our s | ||
| > | lsets to tackle tough problems. We strive to be proactive, and make time to innovate, appreciate an | > | olutions enable providers and staff to pioneer care, train the next generation of clinical leaders, | ||
| > | d connect. When something big is needed, we deliver. The Clinical Communication group has responsibi | > | and secure UCSF’s future. We use talent, creativity, and diverse skillsets to tackle tough problems. | ||
| > | lity for clinical communications, nurse call, and middleware, among others. Clinical Systems Core Va | > | We strive to be proactive, and make time to innovate, appreciate and connect. When something big i | ||
| > | lues include: Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prio | > | s needed, we deliver. The Clinical Communication group has responsibility for clinical communication | ||
| > | ritizes what to do now and what can be improved later. Communication: Listens well, is concise and a | > | s, nurse call, and middleware, among others. Clinical Systems Core Values include: Judgment: Makes w | ||
| > | rticulate in speech and writing, treats people with respect independent of their status, and maintai | > | ise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what | ||
| > | ns calm poise in stressful situations. Impact: Accomplishes amazing amounts of important work, colle | > | can be improved later. Communication: Listens well, is concise and articulate in speech and writing | ||
| > | agues can rely upon you, focuses on results, exhibits bias-to-action, and avoids analysis-paralysis | > | , treats people with respect independent of their status, and maintains calm poise in stressful situ | ||
| > | Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas tha | > | ations. Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuse | ||
| > | t prove useful, and stays nimble by minimizing complexity and finding time to simplify. Collaboratio | > | s on results, exhibits bias-to-action, and avoids analysis-paralysis Innovation: Finds practical sol | ||
| > | n: Understands that work cannot be accomplished solely as an individual contributor; works through o | > | utions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimbl | ||
| > | thers to develop holistic solutions that meet our customer needs and the goals of the organization. | > | e by minimizing complexity and finding time to simplify. Collaboration: Understands that work cannot | ||
| > | be accomplished solely as an individual contributor; works through others to develop holistic solut | ||||
| > | ions that meet our customer needs and the goals of the organization. | ||||
| 3 | 3 | ||||
| 4 | Qualifications: | 4 | Qualifications: | ||
| 5 | REQUIRED QUALIFICATIONS - Bachelor's degree in health care information technology, computer science, | 5 | REQUIRED QUALIFICATIONS - Bachelor's degree in health care information technology, computer science, | ||
| > | or related area, and/or equivalent combination of experience/training. - Min 3 years relevant work | > | or related area, and/or equivalent combination of experience/training. - Min 3 years relevant work | ||
| > | experience - Experience supporting and troubleshooting computer hardware and software in healthcare, | > | experience - Experience supporting and troubleshooting computer hardware and software in healthcare, | ||
| > | preferably with nursing point of care solutions. - Knowledge of JAMF and/or ability to become profi | > | preferably with nursing point of care solutions. - Knowledge of JAMF and/or ability to become profi | ||
| > | cient at using the MDM - Understanding and knowledge of clinical workflows; applicable to the functi | > | cient at using the MDM - Understanding and knowledge of clinical workflows; applicable to the functi | ||
| > | onality and capability of Nurse Call systems and integrated devices. - Strong problem-resolution ski | > | onality and capability of Nurse Call systems and integrated devices. - Strong problem-resolution ski | ||
| > | lls, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and | > | lls, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and | ||
| > | effective solutions in a timely manner. - Strong interpersonal skills, with the ability to effectiv | > | effective solutions in a timely manner. - Strong interpersonal skills, with the ability to effectiv | ||
| > | ely train, support, and work collaboratively with users of clinical information systems at all profe | > | ely train, support, and work collaboratively with users of clinical information systems at all profe | ||
| > | ssional and technical levels. - Detail-oriented, with proven organizational skills and the ability t | > | ssional and technical levels. - Detail-oriented, with proven organizational skills and the ability t | ||
| > | o effectively manage time, prioritize tasks, and see projects through to completion on deadline. - S | > | o effectively manage time, prioritize tasks, and see projects through to completion on deadline. - S | ||
| > | trong written and verbal communication skills, with the ability to convey technical information and | > | trong written and verbal communication skills, with the ability to convey technical information and | ||
| > | instructions to all levels of clinical applications users in a specific, clear, and concise manner. | > | instructions to all levels of clinical applications users in a specific, clear, and concise manner. | ||
| > | - Strong analytical skills and knowledge in documentation and reporting, with the ability to design | > | - Strong analytical skills and knowledge in documentation and reporting, with the ability to design | ||
| > | and execute tests, analyze system performance data, and produce substantive reports and analyses. - | > | and execute tests, analyze system performance data, and produce substantive reports and analyses. - | ||
| > | Ability to work with senior staff and managers, serving as a technical resource and providing advice | > | Ability to work with senior staff and managers, serving as a technical resource and providing advice | ||
| > | and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance. PR | > | and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance. PR | ||
| > | EFERRED QUALIFICATIONS - Broad and / or in-depth knowledge of 1-2 areas of focus in clinical applica | > | EFERRED QUALIFICATIONS - Broad and / or in-depth knowledge of 1-2 areas of focus in clinical applica | ||
| > | tions specialty area(s). Knowledge of systems and functions, including design, development, implemen | > | tions specialty area(s). Knowledge of systems and functions, including design, development, implemen | ||
| > | tation, user support and training, maintenance, quality assurance, and system testing and evaluation | > | tation, user support and training, maintenance, quality assurance, and system testing and evaluation | ||
| > | . - At least 2 years of experience in a highly regulated clinical healthcare environment. - Working | > | . - At least 2 years of experience in a highly regulated clinical healthcare environment. - Working | ||
| > | knowledge of Clinical Communications Systems - Working knowledge of middleware systems | > | knowledge of Clinical Communications Systems - Working knowledge of middleware systems | ||