| f | Job Description: | f | Job Description: |
| t | This position requires working onsite in San Francisco, 2 days per week, and is not negotiable. We a | t | Certain terms and conditions of employment for this position, including the rate of pay, benefits, e |
| re unable to offer employment sponsorship for this position - now or in the future. An in-person int | | tc., are currently subject to negotiation with the appropriate union This position requires working |
| erview will be part of the recruitment process. The Senior Cloud Engineer will be accountable for dr | | onsite in San Francisco, 2 days per week, and is not negotiable. We are unable to offer employment s |
| iving the configuration and operation of University of California, San Francisco (UCSF) cloud infras | | ponsorship for this position - now or in the future. An in-person interview will be part of the recr |
| tructure services. The Senior Cloud Engineer will coordinate the partnership with a broad range of d | | uitment process. The Senior Cloud Engineer will be accountable for driving the configuration and ope |
| evelopers, engineers, business partners, and key University stakeholders to provide best-in-class cl | | ration of University of California, San Francisco (UCSF) cloud infrastructure services. The Senior C |
| oud services. This role configures and facilitates workloads in the cloud, automates cloud infrastru | | loud Engineer will coordinate the partnership with a broad range of developers, engineers, business |
| cture maintenance, and builds new operational monitoring capabilities. The Senior Cloud Engineer wil | | partners, and key University stakeholders to provide best-in-class cloud services. This role configu |
| l positively impact UCSF’s operations and culture by ensuring UCSF’s Information Technology (IT) inf | | res and facilitates workloads in the cloud, automates cloud infrastructure maintenance, and builds n |
| rastructure is operable, secure, efficient, and effective in service of the University’s mission. Th | | ew operational monitoring capabilities. The Senior Cloud Engineer will positively impact UCSF’s oper |
| e Senior Cloud Engineer will advance the University’s mission by delivering exceptional information | | ations and culture by ensuring UCSF’s Information Technology (IT) infrastructure is operable, secure |
| technology services comprehensively and consistently across customers and stakeholders. This role wi | | , efficient, and effective in service of the University’s mission. The Senior Cloud Engineer will ad |
| ll execute UCSF’s vision while modeling UCSF’s culture and values. Department Overview: University o | | vance the University’s mission by delivering exceptional information technology services comprehensi |
| f California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, h | | vely and consistently across customers and stakeholders. This role will execute UCSF’s vision while |
| ome to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infra | | modeling UCSF’s culture and values. Department Overview: University of California, San Francisco (UC |
| structure Services (IS) is the backbone of the technological infrastructure, assuring the technical | | SF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveri |
| services that enable the academic, medical, and research missions of the organization. Beyond a focu | | es, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the |
| s on maintaining systems and resolving issues, we are committed to nurturing the potential of our te | | backbone of the technological infrastructure, assuring the technical services that enable the academ |
| am members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the U | | ic, medical, and research missions of the organization. Beyond a focus on maintaining systems and re |
| niversity community, always upholding the highest level of responsiveness and reliability for our cu | | solving issues, we are committed to nurturing the potential of our team members and empowering them |
| stomers. IS values innovation and excellence in ensuring secure and efficient Information Technology | | to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always uph |
| (IT) services, regardless of the hour or complexity of the issue. The Platform Services team within | | olding the highest level of responsiveness and reliability for our customers. IS values innovation a |
| Infrastructure Services is committed to empowering the academic, medical, and research mission of U | | nd excellence in ensuring secure and efficient Information Technology (IT) services, regardless of t |
| CSF by ensuring that all customers have seamless, secure, and accessible technological support. The | | he hour or complexity of the issue. The Platform Services team within Infrastructure Services is com |
| team oversees the management and maintenance of various technology platforms, including system and c | | mitted to empowering the academic, medical, and research mission of UCSF by ensuring that all custom |
| loud services, to guarantee they are secure, readily available, and performing optimally. Platform S | | ers have seamless, secure, and accessible technological support. The team oversees the management an |
| ervices handles the management of critical software, such as Epic, ensuring it supports the highest | | d maintenance of various technology platforms, including system and cloud services, to guarantee the |
| level of medical service delivery by operating at peak performance. The team also oversees data cent | | y are secure, readily available, and performing optimally. Platform Services handles the management |
| er operations, including server management, storage, and networking equipment, to ensure the reliabl | | of critical software, such as Epic, ensuring it supports the highest level of medical service delive |
| e delivery of health services. Additionally, it manages databases with a focus on data security, ava | | ry by operating at peak performance. The team also oversees data center operations, including server |
| ilability, and top-tier performance. All these tasks are critical not only for the smooth operation | | management, storage, and networking equipment, to ensure the reliable delivery of health services. |
| of the University’s technological infrastructure, but also for enhancing productivity, enabling the | | Additionally, it manages databases with a focus on data security, availability, and top-tier perform |
| provision of high-quality health services and learning, and ultimately, improving patient and studen | | ance. All these tasks are critical not only for the smooth operation of the University’s technologic |
| t outcomes. | | al infrastructure, but also for enhancing productivity, enabling the provision of high-quality healt |
| | | h services and learning, and ultimately, improving patient and student outcomes. |
| | | |
| Qualifications: | | Qualifications: |
| REQUIRED QUALIFICATIONS - Bachelor’s degree, or equivalent combination of experience/training, in on | | REQUIRED QUALIFICATIONS - Bachelor’s degree, or equivalent combination of experience/training, in on |
| e or more of the following fields: computer science, computer information systems, etc. - 5+ years o | | e or more of the following fields: computer science, computer information systems, etc. - 5+ years o |
| f experience in one or more of the following fields: information technology, computer science, engin | | f experience in one or more of the following fields: information technology, computer science, engin |
| eering, etc. - Associate-level cloud certification in AWS, Azure, GCP, or equivalent cloud platform, | | eering, etc. - Associate-level cloud certification in AWS, Azure, GCP, or equivalent cloud platform, |
| or equivalent experience. - Demonstrated experience in information technology with a focus on platf | | or equivalent experience. - Demonstrated experience in information technology with a focus on platf |
| orm engineering and cloud services. - Advanced knowledge of the design, development and application | | orm engineering and cloud services. - Advanced knowledge of the design, development and application |
| of technology and systems to meet business needs. - Advanced experience migrating on-premises worklo | | of technology and systems to meet business needs. - Advanced experience migrating on-premises worklo |
| ads to cloud environments such as AWS, Azure, or GCP, including support for hybrid and virtualized e | | ads to cloud environments such as AWS, Azure, or GCP, including support for hybrid and virtualized e |
| nvironments. - Experience designing and maintaining CI/CD pipelines for infrastructure and applicati | | nvironments. - Experience designing and maintaining CI/CD pipelines for infrastructure and applicati |
| ons, including GitHub Actions or similar tools. - Experience applying DevOps practices, including in | | ons, including GitHub Actions or similar tools. - Experience applying DevOps practices, including in |
| frastructure automation, continuous delivery, and collaboration across development and operations te | | frastructure automation, continuous delivery, and collaboration across development and operations te |
| ams. - Extensive knowledge of Application Programming Interfaces (APIs) and integration with cloud d | | ams. - Extensive knowledge of Application Programming Interfaces (APIs) and integration with cloud d |
| ata providers. Experience with Linux, Windows, containerization, and orchestration platforms such as | | ata providers. Experience with Linux, Windows, containerization, and orchestration platforms such as |
| Kubernetes. - Demonstrated experience with cloud-based automation tools and processes. Proven exper | | Kubernetes. - Demonstrated experience with cloud-based automation tools and processes. Proven exper |
| ience provisioning and maintaining cloud-based infrastructure. - Strong ability to adapt technology | | ience provisioning and maintaining cloud-based infrastructure. - Strong ability to adapt technology |
| solutions to meet user needs. Demonstrated understanding of system dependencies and how changes impa | | solutions to meet user needs. Demonstrated understanding of system dependencies and how changes impa |
| ct interconnected systems and users. - Advanced troubleshooting and problem-solving skills in produc | | ct interconnected systems and users. - Advanced troubleshooting and problem-solving skills in produc |
| tion cloud environments, including incident response, root cause analysis, and performance optimizat | | tion cloud environments, including incident response, root cause analysis, and performance optimizat |
| ion. - Strong proficiency in Infrastructure as Code (IaC) using Terraform and Ansible, including dev | | ion. - Strong proficiency in Infrastructure as Code (IaC) using Terraform and Ansible, including dev |
| elopment of reusable modules, templated configurations, and automated infrastructure workflows. - St | | elopment of reusable modules, templated configurations, and automated infrastructure workflows. - St |
| rong customer focus with the ability to triage issues, manage escalations, and deliver solutions tha | | rong customer focus with the ability to triage issues, manage escalations, and deliver solutions tha |
| t meet service-level agreements, institutional policies, and regulatory requirements. - Strong writt | | t meet service-level agreements, institutional policies, and regulatory requirements. - Strong writt |
| en and verbal communication skills and ability to communicate technical information and ideas to div | | en and verbal communication skills and ability to communicate technical information and ideas to div |
| erse colleagues and stakeholders. - Ability to establish and maintain positive working relationships | | erse colleagues and stakeholders. - Ability to establish and maintain positive working relationships |
| with team members, stakeholders, and customers. - Strong problem-solving skills, including the abil | | with team members, stakeholders, and customers. - Strong problem-solving skills, including the abil |
| ity to scope solutions based on available resources and timelines. Ability to gather information, ev | | ity to scope solutions based on available resources and timelines. Ability to gather information, ev |
| aluate options, and make sound decisions. - Experience participating in activities to advance an inc | | aluate options, and make sound decisions. - Experience participating in activities to advance an inc |
| lusive environment that values equity, diversity, inclusion, and belonging. - Ability to think creat | | lusive environment that values equity, diversity, inclusion, and belonging. - Ability to think creat |
| ively and propose innovative ideas, including the incorporation of new technologies or processes. Ab | | ively and propose innovative ideas, including the incorporation of new technologies or processes. Ab |
| ility to work with agility in a fast-paced environment. REQUIRED CERTIFICATIONS - Associate-level cl | | ility to work with agility in a fast-paced environment. REQUIRED CERTIFICATIONS - Associate-level cl |
| oud certification in AWS, Azure, GCP, or equivalent cloud platform, or equivalent experience. PREFER | | oud certification in AWS, Azure, GCP, or equivalent cloud platform, or equivalent experience. PREFER |
| RED QUALIFICATIONS - Experience implementing cloud governance and security controls in regulated env | | RED QUALIFICATIONS - Experience implementing cloud governance and security controls in regulated env |
| ironments (e.g. AWS Service Control Policies (SCPs), Azure Policy) - Advanced cloud certification su | | ironments (e.g. AWS Service Control Policies (SCPs), Azure Policy) - Advanced cloud certification su |
| ch as AWS Certified Solutions Architect – Professional, Microsoft Certified: Azure Solutions Archite | | ch as AWS Certified Solutions Architect – Professional, Microsoft Certified: Azure Solutions Archite |
| ct Expert, or equivalent. | | ct Expert, or equivalent. |