| f | Job Description: | f | Job Description: |
| t | This position requires working onsite in San Francisco, 2 days per week, and is not negotiable. We a | t | Certain terms and conditions of employment for this position, including the rate of pay, benefits, e |
| re unable to offer employment sponsorship for this position - now or in the future. An in-person int | | tc., are currently subject to negotiation with the appropriate union This position requires working |
| erview will be part of the recruitment process. The Cloud Engineer will support the configuration an | | onsite in San Francisco, 2 days per week, and is not negotiable. We are unable to offer employment s |
| d operation of the University of California, San Francisco (UCSF) cloud infrastructure services. The | | ponsorship for this position - now or in the future. An in-person interview will be part of the recr |
| Cloud Engineer will partner with developers, engineers, business partners, and key University stake | | uitment process. The Cloud Engineer will support the configuration and operation of the University o |
| holders to deliver cloud services. This role supports cloud workloads, automates cloud infrastructur | | f California, San Francisco (UCSF) cloud infrastructure services. The Cloud Engineer will partner wi |
| e maintenance, and contributes to the development of operational monitoring capabilities. The Cloud | | th developers, engineers, business partners, and key University stakeholders to deliver cloud servic |
| Engineer will contribute to UCSF’s operations by helping ensure UCSF’s Information Technology (IT) i | | es. This role supports cloud workloads, automates cloud infrastructure maintenance, and contributes |
| nfrastructure is operable, secure, efficient, and effective in service of the University’s mission. | | to the development of operational monitoring capabilities. The Cloud Engineer will contribute to UCS |
| The Cloud Engineer will support the delivery of information technology services across customers and | | F’s operations by helping ensure UCSF’s Information Technology (IT) infrastructure is operable, secu |
| stakeholders. This role will support UCSF’s vision while working within established processes and s | | re, efficient, and effective in service of the University’s mission. The Cloud Engineer will support |
| tandards. Department Overview University of California, San Francisco (UCSF) is distinguished as a l | | the delivery of information technology services across customers and stakeholders. This role will s |
| eading academic healthcare organization, home to groundbreaking discoveries, world-class education, | | upport UCSF’s vision while working within established processes and standards. Department Overview U |
| and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technologic | | niversity of California, San Francisco (UCSF) is distinguished as a leading academic healthcare orga |
| al infrastructure, assuring the technical services that enable the academic, medical, and research m | | nization, home to groundbreaking discoveries, world-class education, and exceptional healthcare serv |
| issions of the organization. Beyond a focus on maintaining systems and resolving issues, we are comm | | ices. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the |
| itted to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructu | | technical services that enable the academic, medical, and research missions of the organization. Be |
| re Services provides 24x7 support to the University community, always upholding the highest level of | | yond a focus on maintaining systems and resolving issues, we are committed to nurturing the potentia |
| responsiveness and reliability for our customers. IS values innovation and excellence in ensuring s | | l of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 suppo |
| ecure and efficient Information Technology (IT) services, regardless of the hour or complexity of th | | rt to the University community, always upholding the highest level of responsiveness and reliability |
| e issue. The Platform Services team within Infrastructure Services is committed to empowering the ac | | for our customers. IS values innovation and excellence in ensuring secure and efficient Information |
| ademic, medical, and research mission of UCSF by ensuring that all customers have seamless, secure, | | Technology (IT) services, regardless of the hour or complexity of the issue. The Platform Services |
| and accessible technological support. The team oversees the management and maintenance of various te | | team within Infrastructure Services is committed to empowering the academic, medical, and research m |
| chnology platforms, including system and cloud services, to guarantee they are secure, readily avail | | ission of UCSF by ensuring that all customers have seamless, secure, and accessible technological su |
| able, and performing optimally. Platform Services handles the management of critical software, such | | pport. The team oversees the management and maintenance of various technology platforms, including s |
| as Epic, ensuring it supports the highest level of medical service delivery by operating at peak per | | ystem and cloud services, to guarantee they are secure, readily available, and performing optimally. |
| formance. The team also oversees data center operations, including server management, storage, and n | | Platform Services handles the management of critical software, such as Epic, ensuring it supports t |
| etworking equipment, to ensure the reliable delivery of health services. Additionally, it manages da | | he highest level of medical service delivery by operating at peak performance. The team also oversee |
| tabases with a focus on data security, availability, and top-tier performance. All these tasks are c | | s data center operations, including server management, storage, and networking equipment, to ensure |
| ritical not only for the smooth operation of the University’s technological infrastructure, but also | | the reliable delivery of health services. Additionally, it manages databases with a focus on data se |
| for enhancing productivity, enabling the provision of high-quality health services and learning, an | | curity, availability, and top-tier performance. All these tasks are critical not only for the smooth |
| d ultimately, improving patient and student outcomes. | | operation of the University’s technological infrastructure, but also for enhancing productivity, en |
| | | abling the provision of high-quality health services and learning, and ultimately, improving patient |
| | | and student outcomes. |
| | | |
| Qualifications: | | Qualifications: |
| REQUIRED QUALIFICATIONS - Bachelor’s degree, or equivalent combination of experience/training, in on | | REQUIRED QUALIFICATIONS - Bachelor’s degree, or equivalent combination of experience/training, in on |
| e or more of the following fields: computer science, computer information systems, etc. - 3+ years o | | e or more of the following fields: computer science, computer information systems, etc. - 3+ years o |
| f experience in one or more of the following fields: information technology, computer science, engin | | f experience in one or more of the following fields: information technology, computer science, engin |
| eering, etc. - Demonstrated experience in information technology with a focus on platform engineerin | | eering, etc. - Demonstrated experience in information technology with a focus on platform engineerin |
| g and cloud services. - Knowledge of the design, development, and application of technology and syst | | g and cloud services. - Knowledge of the design, development, and application of technology and syst |
| ems to meet business needs. - Experience migrating on-premises workloads to cloud environments such | | ems to meet business needs. - Experience migrating on-premises workloads to cloud environments such |
| as AWS, Azure, or GCP, including support for hybrid and virtualized environments. - Experience desig | | as AWS, Azure, or GCP, including support for hybrid and virtualized environments. - Experience desig |
| ning and maintaining CI/CD pipelines for infrastructure and applications, including GitHub Actions o | | ning and maintaining CI/CD pipelines for infrastructure and applications, including GitHub Actions o |
| r similar tools. - Experience applying DevOps practices, including infrastructure automation, contin | | r similar tools. - Experience applying DevOps practices, including infrastructure automation, contin |
| uous delivery, and collaboration across development and operations teams. - Extensive knowledge of A | | uous delivery, and collaboration across development and operations teams. - Extensive knowledge of A |
| pplication Programming Interfaces (APIs) and integration with cloud data providers. Experience with | | pplication Programming Interfaces (APIs) and integration with cloud data providers. Experience with |
| Linux, Windows, containerization, and orchestration platforms such as Kubernetes. - Demonstrated exp | | Linux, Windows, containerization, and orchestration platforms such as Kubernetes. - Demonstrated exp |
| erience with cloud-based automation tools and processes. Proven experience provisioning and maintain | | erience with cloud-based automation tools and processes. Proven experience provisioning and maintain |
| ing cloud-based infrastructure. - Strong ability to adapt technology solutions to meet user needs. D | | ing cloud-based infrastructure. - Strong ability to adapt technology solutions to meet user needs. D |
| emonstrated understanding of system dependencies and how changes impact interconnected systems and u | | emonstrated understanding of system dependencies and how changes impact interconnected systems and u |
| sers. - Troubleshooting and problem-solving skills in cloud environments, including incident respons | | sers. - Troubleshooting and problem-solving skills in cloud environments, including incident respons |
| e and root cause analysis. - Experience with Infrastructure as Code (IaC) using Terraform and Ansibl | | e and root cause analysis. - Experience with Infrastructure as Code (IaC) using Terraform and Ansibl |
| e, including development and use of reusable modules and automated infrastructure workflows. - Stron | | e, including development and use of reusable modules and automated infrastructure workflows. - Stron |
| g customer focus with the ability to triage issues, manage escalations, and deliver solutions that m | | g customer focus with the ability to triage issues, manage escalations, and deliver solutions that m |
| eet service-level agreements, institutional policies, and regulatory requirements. - Strong written | | eet service-level agreements, institutional policies, and regulatory requirements. - Strong written |
| and verbal communication skills and ability to communicate technical information and ideas to divers | | and verbal communication skills and ability to communicate technical information and ideas to divers |
| e colleagues and stakeholders. - Ability to establish and maintain positive working relationships wi | | e colleagues and stakeholders. - Ability to establish and maintain positive working relationships wi |
| th team members, stakeholders, and customers. - Strong problem-solving skills, including the ability | | th team members, stakeholders, and customers. - Strong problem-solving skills, including the ability |
| to scope solutions based on available resources and timelines. Ability to gather information, evalu | | to scope solutions based on available resources and timelines. Ability to gather information, evalu |
| ate options, and make sound decisions. - Experience participating in activities to advance an inclus | | ate options, and make sound decisions. - Experience participating in activities to advance an inclus |
| ive environment that values equity, diversity, inclusion, and belonging. - Ability to think creative | | ive environment that values equity, diversity, inclusion, and belonging. - Ability to think creative |
| ly and propose innovative ideas, including the incorporation of new technologies or processes. Abili | | ly and propose innovative ideas, including the incorporation of new technologies or processes. Abili |
| ty to work with agility in a fast-paced environment. REQUIRED CERTIFICATIONS - Associate-level cloud | | ty to work with agility in a fast-paced environment. REQUIRED CERTIFICATIONS - Associate-level cloud |
| certification in AWS, Azure, GCP, or equivalent cloud platform, or equivalent experience. PREFERRED | | certification in AWS, Azure, GCP, or equivalent cloud platform, or equivalent experience. PREFERRED |
| QUALIFICATIONS - Experience implementing cloud governance and security controls in regulated enviro | | QUALIFICATIONS - Experience implementing cloud governance and security controls in regulated enviro |
| nments (e.g. AWS Service Control Policies (SCPs), Azure Policy) - Advanced cloud certification such | | nments (e.g. AWS Service Control Policies (SCPs), Azure Policy) - Advanced cloud certification such |
| as AWS Certified Solutions Architect – Professional, Microsoft Certified: Azure Solutions Architect | | as AWS Certified Solutions Architect – Professional, Microsoft Certified: Azure Solutions Architect |
| Expert, or equivalent. | | Expert, or equivalent. |