| f | Job Description: | f | Job Description: |
| t | Health IT Training and Education is responsible for all aspects of the electronic health record, inc | t | Certain terms and conditions of employment for this position, including the rate of pay, benefits, e |
| luding but not limited to Epic/Apex training for UCSF Health hospitals, practices, affiliates, and c | | tc., are currently subject to negotiation with the appropriate union Health IT Training and Educatio |
| ommunity partners. The Principal Trainer will collaborate with the Epic/Apex application teams, info | | n is responsible for all aspects of the electronic health record, including but not limited to Epic/ |
| rmatics, and clinical/business operations to provide training support to various end users, includin | | Apex training for UCSF Health hospitals, practices, affiliates, and community partners. The Principa |
| g front-end users, revenue cycle, physicians, nurses, and other users. This position will focus on e | | l Trainer will collaborate with the Epic/Apex application teams, informatics, and clinical/business |
| ducating and supporting practices with the Health Technology application, including but not limited | | operations to provide training support to various end users, including front-end users, revenue cycl |
| to Epic/Apex. Apply skills as a seasoned clinical applications professional to develop, document, tr | | e, physicians, nurses, and other users. This position will focus on educating and supporting practic |
| ain, implement, and support best practice standard work to improve the use of Apex/Epic and third-pa | | es with the Health Technology application, including but not limited to Epic/Apex. Apply skills as a |
| rty systems. Provides excellent customer service to end users, tracks issues, and follows up as appr | | seasoned clinical applications professional to develop, document, train, implement, and support bes |
| opriate. Principal Trainer will work at multiple locations, including UCSF Health San Francisco and | | t practice standard work to improve the use of Apex/Epic and third-party systems. Provides excellent |
| Benioff Children’s Hospitals-Oakland and San Francisco, UCSF campus, and community affiliate partner | | customer service to end users, tracks issues, and follows up as appropriate. Principal Trainer will |
| s. An essential component of these key responsibilities is the ability to manage multiple competing | | work at multiple locations, including UCSF Health San Francisco and Benioff Children’s Hospitals-Oa |
| priorities while meeting all program deadlines. As training will be role-based, Principal Trainers m | | kland and San Francisco, UCSF campus, and community affiliate partners. An essential component of th |
| ust have experience with or the capacity to quickly understand clinical, procedural, and administrat | | ese key responsibilities is the ability to manage multiple competing priorities while meeting all pr |
| ive workflows and related policies/procedures. Principal Trainers must achieve certification within | | ogram deadlines. As training will be role-based, Principal Trainers must have experience with or the |
| six months of hire and support a variety of APeX/Epic applications, as well as integrated Health IT | | capacity to quickly understand clinical, procedural, and administrative workflows and related polic |
| technologies. Department Overview Health IT is responsible for all aspects of the clinical and busin | | ies/procedures. Principal Trainers must achieve certification within six months of hire and support |
| ess software applications of UCSF Health hospitals, practices, and affiliates partners. This include | | a variety of APeX/Epic applications, as well as integrated Health IT technologies. Department Overvi |
| s the electronic health record (Apex/Epic), which supports the clinical, revenue cycle, and clinical | | ew Health IT is responsible for all aspects of the clinical and business software applications of UC |
| operational functions of the health system and its affiliates, and approximately ninety-five other | | SF Health hospitals, practices, and affiliates partners. This includes the electronic health record |
| software applications involved in patient care and operations. All team members are expected to embo | | (Apex/Epic), which supports the clinical, revenue cycle, and clinical operational functions of the h |
| dy and uphold the Health IT culture and core values. People First: Our work enhances patient health | | ealth system and its affiliates, and approximately ninety-five other software applications involved |
| and family well-being by empowering providers and staff with robust, innovative technology solutions | | in patient care and operations. All team members are expected to embody and uphold the Health IT cul |
| . Health IT supports UCSF Health in delivering leading-edge care, advancing medical education, and e | | ture and core values. People First: Our work enhances patient health and family well-being by empowe |
| nsuring the organization’s long-term sustainability. We approach challenges with creativity, collabo | | ring providers and staff with robust, innovative technology solutions. Health IT supports UCSF Healt |
| ration, and a commitment to excellence. We prioritize innovation, connection, and appreciation and w | | h in delivering leading-edge care, advancing medical education, and ensuring the organization’s long |
| hen bold action is needed, we deliver. Health IT Core Values include: Judgment: Makes wise decisions | | -term sustainability. We approach challenges with creativity, collaboration, and a commitment to exc |
| , identifies root causes, thinks strategically, and prioritizes what to do now and what can be impro | | ellence. We prioritize innovation, connection, and appreciation and when bold action is needed, we d |
| ved later. Communication: Listens well, is concise and articulate in speech and writing, treats peop | | eliver. Health IT Core Values include: Judgment: Makes wise decisions, identifies root causes, think |
| le with respect independent of their status, and maintains calm poise in stressful situations. Impac | | s strategically, and prioritizes what to do now and what can be improved later. Communication: Liste |
| t: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results, | | ns well, is concise and articulate in speech and writing, treats people with respect independent of |
| exhibits bias-to-action and avoids analysis paralysis. Innovation: Finds practical solutions to har | | their status, and maintains calm poise in stressful situations. Impact: Accomplishes amazing amounts |
| d problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizi | | of important work, colleagues can rely upon you, focuses on results, exhibits bias-to-action and av |
| ng complexity and finding time to simplify. Collaboration: Understands that work cannot be accomplis | | oids analysis paralysis. Innovation: Finds practical solutions to hard problems, suggests better app |
| hed solely as an individual contributor; works through others to develop holistic solutions that mee | | roaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time |
| t our customer needs and the goals of the organization. | | to simplify. Collaboration: Understands that work cannot be accomplished solely as an individual con |
| | | tributor; works through others to develop holistic solutions that meet our customer needs and the go |
| | | als of the organization. |
| | | |
| Qualifications: | | Qualifications: |
| REQUIRED QUALIFICATIONS - Bachelor's degree in health care information technology, computer science, | | REQUIRED QUALIFICATIONS - Bachelor's degree in health care information technology, computer science, |
| or related area, and/or equivalent combination of experience/training. - 3 – 5 years of relevant ex | | or related area, and/or equivalent combination of experience/training. - 3 – 5 years of relevant ex |
| perience - Epic certification completed within 12 months of start date - Broad and/or in-depth knowl | | perience - Epic certification completed within 12 months of start date - Broad and/or in-depth knowl |
| edge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and func | | edge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and func |
| tions, including design, development, implementation, user support and training, maintenance, qualit | | tions, including design, development, implementation, user support and training, maintenance, qualit |
| y assurance, and system testing and evaluation. - Strong problem-resolution skills, with the ability | | y assurance, and system testing and evaluation. - Strong problem-resolution skills, with the ability |
| to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions | | to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions |
| in a timely manner. - Strong interpersonal skills, with the ability to effectively train, support, a | | in a timely manner. - Strong interpersonal skills, with the ability to effectively train, support, a |
| nd work collaboratively with users of clinical information systems at all professional and technical | | nd work collaboratively with users of clinical information systems at all professional and technical |
| levels. - Detail-oriented, with proven organizational skills and the ability to effectively manage | | levels. - Detail-oriented, with proven organizational skills and the ability to effectively manage |
| time, prioritize tasks, and see projects through to completion on deadline. - Strong written and ver | | time, prioritize tasks, and see projects through to completion on deadline. - Strong written and ver |
| bal communication skills, with the ability to convey technical information and instructions to all l | | bal communication skills, with the ability to convey technical information and instructions to all l |
| evels of clinical applications users in a specific, clear, and concise manner. - Strong analytical s | | evels of clinical applications users in a specific, clear, and concise manner. - Strong analytical s |
| kills and knowledge in documentation and reporting, with the ability to design and execute tests, an | | kills and knowledge in documentation and reporting, with the ability to design and execute tests, an |
| alyze system performance data, and produce substantive reports and analyses. - Ability to work with | | alyze system performance data, and produce substantive reports and analyses. - Ability to work with |
| senior staff and managers, serving as a technical resource and providing advice and counsel on issue | | senior staff and managers, serving as a technical resource and providing advice and counsel on issue |
| s of functionality, efficiency, cost-effectiveness, policy, and performance. PREFERRED QUALIFICATION | | s of functionality, efficiency, cost-effectiveness, policy, and performance. PREFERRED QUALIFICATION |
| S - Clinical License of RN, MA or other Tech license/certification | | S - Clinical License of RN, MA or other Tech license/certification |