| n | The Senior Cloud Engineer will be accountable for driving the configuration and operation of Univers | n | Job Description: |
| ity of California, San Francisco (UCSF) cloud infrastructure services. The Senior Cloud Engineer wil | | |
| l coordinate the partnership with a broad range of developers, engineers, business partners, and key | | |
| University stakeholders to provide best-in-class cloud services. This role configures and facilitat | | |
| es workloads in the cloud, automates cloud infrastructure maintenance, and builds new operational mo | | |
| nitoring capabilities. | | |
| | | The Senior Cloud Engineer will be accountable for driving the configuration and operation of Univers |
| | | ity of California, San Francisco (UCSF) cloud infrastructure services. The Senior Cloud Engineer wil |
| | | l coordinate the partnership with a broad range of developers, engineers, business partners, and key |
| | | University stakeholders to provide best-in-class cloud services. This role configures and facilitat |
| | | es workloads in the cloud, automates cloud infrastructure maintenance, and builds new operational mo |
| | | nitoring capabilities. The Senior Cloud Engineer will positively impact UCSF’s operations and cultur |
| | | e by ensuring UCSF’s Information Technology (IT) infrastructure is operable, secure, efficient, and |
| | | effective in service of the University’s mission. The Senior Cloud Engineer will advance the Univers |
| | | ity’s mission by delivering exceptional information technology services comprehensively and consiste |
| | | ntly across customers and stakeholders. This role will execute UCSF’s vision while modeling UCSF’s c |
| | | ulture and values. Department Overview: University of California, San Francisco (UCSF) is distinguis |
| | | hed as a leading academic healthcare organization, home to groundbreaking discoveries, world-class e |
| | | ducation, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the t |
| | | echnological infrastructure, assuring the technical services that enable the academic, medical, and |
| | | research missions of the organization. Beyond a focus on maintaining systems and resolving issues, w |
| | | e are committed to nurturing the potential of our team members and empowering them to excel. UCSF In |
| | | frastructure Services provides 24x7 support to the University community, always upholding the highes |
| | | t level of responsiveness and reliability for our customers. IS values innovation and excellence in |
| | | ensuring secure and efficient Information Technology (IT) services, regardless of the hour or comple |
| | | xity of the issue. The Platform Services team within Infrastructure Services is committed to empower |
| | | ing the academic, medical, and research mission of UCSF by ensuring that all customers have seamless |
| | | , secure, and accessible technological support. The team oversees the management and maintenance of |
| | | various technology platforms, including system and cloud services, to guarantee they are secure, rea |
| | | dily available, and performing optimally. Platform Services handles the management of critical softw |
| | | are, such as Epic, ensuring it supports the highest level of medical service delivery by operating a |
| | | t peak performance. The team also oversees data center operations, including server management, stor |
| | | age, and networking equipment, to ensure the reliable delivery of health services. Additionally, it |
| | | manages databases with a focus on data security, availability, and top-tier performance. All these t |
| | | asks are critical not only for the smooth operation of the University’s technological infrastructure |
| | | , but also for enhancing productivity, enabling the provision of high-quality health services and le |
| | | arning, and ultimately, improving patient and student outcomes. |
| | | |
| t | The Senior Cloud Engineer will positively impact UCSF’s operations and culture by ensuring UCSF’s I | t | Qualifications: |
| nformation Technology (IT) infrastructure is operable, secure, efficient, and effective in service o | | |
| f the University’s mission. The Senior Cloud Engineer will advance the University’s mission by deliv | | |
| ering exceptional information technology services comprehensively and consistently across customers | | |
| and stakeholders. This role will execute UCSF’s vision while modeling UCSF’s culture and values. | | |
| | | REQUIRED QUALIFICATIONS - Bachelor’s degree, or equivalent combination of experience/training, in on |
| | | e or more of the following fields: computer science, computer information systems, etc. - 5+ years o |
| | | f experience in one or more of the following fields: information technology, computer science, engin |
| | | eering, etc. - Associate-level cloud certification in AWS, Azure, GCP, or equivalent cloud platform, |
| | | or equivalent experience. - Demonstrated experience in information technology with a focus on platf |
| | | orm engineering and cloud services. - Advanced knowledge of the design, development and application |
| | | of technology and systems to meet business needs. - Advanced experience migrating on-premises worklo |
| | | ads to cloud environments such as AWS, Azure, or GCP, including support for hybrid and virtualized e |
| | | nvironments. - Experience designing and maintaining CI/CD pipelines for infrastructure and applicati |
| | | ons, including GitHub Actions or similar tools. - Experience applying DevOps practices, including in |
| | | frastructure automation, continuous delivery, and collaboration across development and operations te |
| | | ams. - Extensive knowledge of Application Programming Interfaces (APIs) and integration with cloud d |
| | | ata providers. Experience with Linux, Windows, containerization, and orchestration platforms such as |
| | | Kubernetes. - Demonstrated experience with cloud-based automation tools and processes. Proven exper |
| | | ience provisioning and maintaining cloud-based infrastructure. - Strong ability to adapt technology |
| | | solutions to meet user needs. Demonstrated understanding of system dependencies and how changes impa |
| | | ct interconnected systems and users. - Advanced troubleshooting and problem-solving skills in produc |
| | | tion cloud environments, including incident response, root cause analysis, and performance optimizat |
| | | ion. - Strong proficiency in Infrastructure as Code (IaC) using Terraform and Ansible, including dev |
| | | elopment of reusable modules, templated configurations, and automated infrastructure workflows. - St |
| | | rong customer focus with the ability to triage issues, manage escalations, and deliver solutions tha |
| | | t meet service-level agreements, institutional policies, and regulatory requirements. - Strong writt |
| | | en and verbal communication skills and ability to communicate technical information and ideas to div |
| | | erse colleagues and stakeholders. - Ability to establish and maintain positive working relationships |
| | | with team members, stakeholders, and customers. - Strong problem-solving skills, including the abil |
| | | ity to scope solutions based on available resources and timelines. Ability to gather information, ev |
| | | aluate options, and make sound decisions. - Experience participating in activities to advance an inc |
| | | lusive environment that values equity, diversity, inclusion, and belonging. - Ability to think creat |
| | | ively and propose innovative ideas, including the incorporation of new technologies or processes. Ab |
| | | ility to work with agility in a fast-paced environment. REQUIRED CERTIFICATIONS - Associate-level cl |
| | | oud certification in AWS, Azure, GCP, or equivalent cloud platform, or equivalent experience. PREFER |
| | | RED QUALIFICATIONS - Experience implementing cloud governance and security controls in regulated env |
| | | ironments (e.g. AWS Service Control Policies (SCPs), Azure Policy) - Advanced cloud certification su |
| | | ch as AWS Certified Solutions Architect – Professional, Microsoft Certified: Azure Solutions Archite |
| | | ct Expert, or equivalent. |
| Department Overview: | | |
| | | |
| University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare or | | |
| ganization, home to groundbreaking discoveries, world-class education, and exceptional healthcare se | | |
| rvices. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring t | | |
| he technical services that enable the academic, medical, and research missions of the organization. | | |
| Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potent | | |
| ial of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 sup | | |
| port to the University community, always upholding the highest level of responsiveness and reliabili | | |
| ty for our customers. IS values innovation and excellence in ensuring secure and efficient Informati | | |
| on Technology (IT) services, regardless of the hour or complexity of the issue. | | |
| | | |
| The Platform Services team within Infrastructure Services is committed to empowering the academic, | | |
| medical, and research mission of UCSF by ensuring that all customers have seamless, secure, and acce | | |
| ssible technological support. The team oversees the management and maintenance of various technology | | |
| platforms, including system and cloud services, to guarantee they are secure, readily available, an | | |
| d performing optimally. Platform Services handles the management of critical software, such as Epic, | | |
| ensuring it supports the highest level of medical service delivery by operating at peak performance | | |
| . The team also oversees data center operations, including server management, storage, and networkin | | |
| g equipment, to ensure the reliable delivery of health services. Additionally, it manages databases | | |
| with a focus on data security, availability, and top-tier performance. All these tasks are critical | | |
| not only for the smooth operation of the University’s technological infrastructure, but also for enh | | |
| ancing productivity, enabling the provision of high-quality health services and learning, and ultima | | |
| tely, improving patient and student outcomes. | | |