Director, Department Technology Solutions

Job Description

Job Description:
The Director of Department Technology Services provides strategic leadership and hands-on oversight for a broad portfolio of information technology services supporting Campus Life Services. This role is responsible for planning, delivering, and sustaining reliable, secure, and scalable technology solutions that enable business operations and enhance the campus community experience. The position oversees and/or directly contributes to a wide range of IT functions, which may include application development and maintenance, database administration, systems administration, IT project and portfolio management, systems and process analysis, information security, solution architecture, and technical/business support. The Director partners closely with Campus/Health leaders, central IT teams, and external vendors to align technology investments with organizational goals, improve operational efficiency, and ensure compliance with institutional standards and policies. Responsibilities include:

Department Description:
The UCSF IT FAS (Financial and Administrative Services) Application Administration department is responsible for managing and supporting the suite of enterprise applications that drive UCSF?s financial, administrative, and operational processes. By delivering secure, reliable, and user-centric solutions, the department ensures critical systems are optimized to meet the institution?s unique needs and support its academic, clinical, and research missions. The FAS App Admin team specializes in maintaining and enhancing applications that facilitate essential functions such as financial management, procurement, human resources, payroll, and other administrative workflows. Through expert configuration, monitoring, and troubleshooting, the department ensures these systems operate seamlessly, enabling UCSF?s teams to focus on advancing health worldwide. With a commitment to operational excellence, the department emphasizes user experience, system performance, and compliance. By implementing robust security measures and adhering to regulatory standards, the FAS App Admin team safeguards sensitive data and ensures applications remain secure and reliable. The team also plays a key role in enabling scalability and innovation, modernizing legacy systems and integrating emerging technologies to meet evolving institutional demands. Collaboration is central to the department?s approach, as they work closely with stakeholders across UCSF to understand user needs, provide training and support, and deliver tailored solutions that align with organizational goals. Whether streamlining workflows, enhancing reporting capabilities, or driving system improvements, the FAS App Admin department is an essential partner in UCSF?s pursuit of operational efficiency and excellence. Through a focus on quality, innovation, and service, UCSF IT FAS Application Administration empowers the university to achieve its mission by ensuring financial and administrative systems are reliable, effective, and equipped to meet the challenges of the future.

Qualifications:
Required Qualifications: - Bachelor's degree in related area and 10 years of direct experience, as described below. - 10+ years of IT experience in systems implementation and integration, including the planning, deployment, and ongoing support of complex application and integration portfolios. - Requires an in-depth knowledge of the applications programming development function and a broad knowledge of the IT organization. - Knowledge of and experience with information security, risk management, and compliance requirements including PCI. - Knowledge of campus auxiliary and facility services sufficient for strategic planning, technology assessment and direction. - Excellent ability to establish metrics for department and employee goals. - Experience managing external vendors and partners. - Experience managing projects and initiatives, including large or capital-funded projects. - Very strong ability to quickly evaluate complex issues and identify multiple options for resolution. - Excellent skills to work collaboratively and act persuasively in sensitive situations; skills in conflict management techniques. - Excellent interpersonal skills to effectively lead, motivate and influence others and develop and maintain high standards of customer service. - Extensive experience managing technical staff including those that are represented. - Thorough knowledge of financial analysis and reporting techniques; human resources and risk management planning; accounting, information technology, Information security, and payroll. - Demonstrated leadership in the strategic adoption and responsible implementation of generative AI technologies, including the ability to evaluate AI outputs critically, ensure compliance with data privacy and security standards, establish governance and best practices, and drive the effective integration of AI tools to enhance operational efficiency, innovation, and decision-making across the organization.