APeX Senior Access Applications Analyst

Job Description

Job Description:
The APeX Senior Access Applications Analyst is dedicated to high level and detailed analytical work and functions as the senior technical and solutions oriented resource for the Access team. The Senior Access Applications Analyst works under the direction of the Manager/Director to configure, build & install the application. Responsible for analyzing work flows, policies, procedures, and constraints of the clinical or business operations support by the application, and offering technical solutions based on this analysis. In depth and precise investigation and documentation of operational specifications and application functionality is required.  Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation. The application analyst develops and documents internal procedures and establishes change control processes for the application. The APeX Senior Applications Analyst preforms analysis on optimization, enhancement, upgrade and project requests during the intake process.  This can include working with multiple Clinical Systems teams, as well as the PMO Office, Leading projects, Clinical SMEs and Business Operations.  The Incumbent may be required to lead chosen optimization, enhancement, upgrade and other projects that have been prioritized by CS and operations management.    The senior access applications analyst will have comprehensive knowledge of UCSF Clinical System Procedures and Polices and a multi-layered understanding of Operational workflows, business processes, compliance requirements. The APeX Senior Access Analyst has in-depth knowledge of Epic patient access systems, ancillary systems, and health access operations. The APeX Senior Access Applications Analyst also develops user training aids and trains end users in workflow and use of the application. The Incumbent function as the primary contact to troubleshoot problems and questions from end-users during training, go-live, stabilization and on-going support (7x24).  High level, proactive communication, excellent, independent judgment and decision making, and collaborative leadership are required attributes. Attention to detail is a critical skill for this position.  Successful candidates enjoy helping other user to learn and adopt to use of the application. The Senior Access Applications Analyst must achieve certification in, and support, two or more of the following APeX applications: •    Cadence •    MyChart •    Referral and Authorizations Department Overview Health IT are responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, affiliates, and community partners. This includes the Electronic Health Record (APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations. Incumbent must be able to adhere and emulate Clinical Systems and Health Informatics culture and core values as stated below: “People First:  Patients are healthier and families happier with Clinical Systems to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF’s future. We use talent, creativity, and diverse skillsets to tackle tough problems. We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver. Clinical Systems Core Values include: Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later. Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations. Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results, exhibits bias-to-action, and avoids analysis-paralysis Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify. Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.

Qualifications:
REQUIRED QUALIFICATIONS - Bachelor’s degree in health care information technology, computer science, or related area, and / or equivalent combination of experience/training. - Available for 7X24 application support - 7 years or more Epic Experience - Epic Application certification in the following modules: Cadence, Referrals and MyChart - Broadly encompassing or highly In-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s) - Knowledge of operations, systems and functions, including planning, design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation - Ability to apply advanced problem-resolution skills to highly complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner - Advanced interpersonal communication skills to effectively train, support, and collaborate productively with clinical users and key stakeholders at all professional and technical levels - Advanced organizational and project management skills, and ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule - Advanced written and verbal communications skills, to convey highly-technical information and instructions to all levels of clinical users and staff in a specific, clear, and concise manner - Advanced analytical skills and expertise in documentation and reporting, with the ability to apply metrics, plan and implement testing systems, collect and analyze performance data, and produce substantive reports and analyses for management use - Advanced ability to serve as a technical leader and information resource, and to work collaboratively with key personnel and management, providing guidance and recommendations on systems, improvements, upgrades, and industry advances and trends PREFERRED QUALIFICATIONS - 10 years or more Operational Knowledge