Program Director, EIA Health

Job Description

Job Description:
The Program Director of EIA Operations is responsible for aligning EIA strategies with UCSF Health’s goals, overseeing governance structures, and assisting in the management of the EIA portfolio to ensure operational and strategic excellence. This role will: Ensure that the organization's strategic initiatives are prioritized effectively in collaboration with other IT and Operational leaders across the organization. Oversee the continual professional development and engagement of the EIA staff and partners with leadership to address organizational and operational challenges. Manage change initiatives and ensure clear and effective communication across teams. Play a pivotal role in advancing UCSF Health’s mission and strategic priorities by fostering cross-departmental collaboration and optimizing IT operations. Champion continuous improvement of the department’s efficiency and effectiveness to meet the evolving needs of UCSF Health. Advance UCSF Health’s mission and strategic priorities by fostering cross-departmental collaboration and supporting enterprise data, analytics, and AI initiatives that strengthen health and drive impact across patient care, research, education, and operations. IT Program and Portfolio Management Oversee the EIA Portfolio, with primary accountability for enterprise data, analytics, integration, and AI initiatives, including analytics products and data assets. Partner with executive leadership on enterprise restructuring efforts to consolidate and optimize analytics platforms, data pipelines, and supporting technologies. Collaborate with the Enterprise Portfolio Manager to standardize analytics and data portfolio management tools, ensuring alignment with enterprise priorities, governance, and value realization. IT Governance Ensure strong EIA representation within enterprise governance forums, partnering with operational and IT leaders to guide prioritization, inform decision-making, and align analytics and technology initiatives with organizational goals. Partner with the Data Governance Architect to stand up and mature the EIA Data Governance Office, aligning with Health IT governance to ensure consistency and shared accountability. Support the Enterprise Chief Data and AI Officer in preparing AI and data materials for executive governance forums (e.g., SET, CEO Council). Coordinate UC-wide participation in analytics and data governance efforts, tracking adoption and applied learnings at UCSF Health. Strategy Collaborate across UCSF Health to fulfill key elements of the UCSF Health strategic plan by defining how enterprise data, analytics, and AI capabilities enable measurable outcomes, performance management, and decision-making. Coordinate and oversee the EIA portfolio of analytics initiatives to ensure alignment with Health System Executive Team priorities and the delivery of actionable insights and operational value. Lead the integration of UCSF Health’s data, analytics, and AI roadmap and investment strategy in collaboration with cross-functional IT leadership, including the Associate CIOs for Research and Education, VP of Enterprise Systems, VP of Infrastructure, Chief Information Security Officer, and IT operations leaders, ensuring coherence, interoperability, and shared analytics capabilities across institutional missions. Human Resources Lead the EIA People Development Program, including analytics and data training, data literacy advancement, continual professional development, role-based operating models, and adoption of emerging analytics and AI capabilities. Collaborate with HR Strategic Business Partners to understand key trends, including staff retention/turnover, recruitment time, and vacancies, and identify diversity gaps and related initiatives. The incumbent is a strategic business partner to the senior clinical, business, and operational leaders of UCSF Health, and with the research, teaching, and patient care missions of the Schools of Medicine, Nursing, Pharmacy, and Dentistry as they relate to care delivery. Department Overview The Enterprise Information & Analytics team serves as a liaison between organizational customers and partners — including clinical, financial, administrative, education, and research domains — and technical resources to deliver optimal analytics solutions that solve problems, answer questions, and meet customer needs. The team supports both strategic and operational initiatives aimed at driving behavioral change and improving outcomes through data, analytics, and AI.

Qualifications:
REQUIRED QUALIFICATIONS - Bachelor's degree in a related area and/or equivalent experience/training. - 10+ years of experience in healthcare delivery, including academic health systems - 10+ years of experience leading enterprise data, analytics, and/or information technology organizations within complex healthcare environments - 7+ years at the entity or enterprise level or equivalent, with demonstrated experience in program, business, and financial management - Expert knowledge of clinical data, analytics, and information management practices, including enterprise analytics strategy, data architecture, solution delivery, validation, adoption, and ongoing enablement—through data literacy, training, and change management—to support clinical and operational decision-making. - Advanced knowledge of clinical information systems and their associated data structures, workflows, and integration patterns, with the ability to translate operational and clinical processes into scalable analytics solutions. - Exceptional leadership skills, with the ability to create and sustain a goal-oriented climate of teamwork and collaboration across departments for effective problem solving, conflict resolution, adherence to organizational values, and consistent achievement of objectives. Demonstrated ability to navigate politically sensitive issues and to negotiate solutions that achieve the required outcomes in a manner that is durable and addresses the key concern of impacted constituents. Proven expertise in communication, organization, management, and project management skills. - Exceptional analytical and critical-thinking skills, with in-depth ability to develop and pursue goals, synthesize data to identify system vulnerabilities, and apply creative solutions. Possess operational expertise, business management, and strategic planning skills to integrate enterprise data and analytics capabilities with clinical and operational workflows to drive measurable performance improvement. - Demonstrated expertise in enterprise data governance, metric standardization, data quality management, and stewardship frameworks within complex healthcare systems. - Demonstrated ability to measure and communicate the value of analytics initiatives, including alignment to strategic priorities, operational performance, and financial outcomes. - Exceptional ability to collaborate effectively with senior management to develop, deconflict, and align strategic goals and objectives across the organization and at the UC-wide level. - Demonstrated ability to work as a leader in a collaborative environment, build consensus, and promote the exchange of information among project team members, project management staff, and external units. - Excellent analytical, decision-making, and facilitation skills, with the ability to lead through influence. Demonstrates a highly sophisticated ability to delegate and oversee assignments to ensure timely and successful completion, while gaining cooperation across the organization. Possesses highly advanced collaboration and teamwork skills. - Advanced communication skills, with the ability to convey information clearly and concisely to all levels of staff, senior management, customers, and business stakeholders about programs, services, best practices, strategies, and organizational mission and values. Strong writing ability for both complex programmatic and narrative work. - Advanced knowledge of healthcare medical terminology, clinical practices and processes, and clinical information systems. Advanced knowledge and understanding of interdependencies of functional departments and groups within the health system and external partners. PREFERRED QUALIFICATIONS - Advanced Professional Degree in a health or health management-related field - Advanced ability to negotiate large multi-year contracts, including developing and maintaining vendor and customer relationships. Understanding of UC procurement policies and practices. - Demonstrated ability to develop and implement policies at the system level. - Able to work across multiple locations throughout the health system and affiliates.