Connected Care Supervisor (1 of 2)

Job Description

Job Description:
The Connected Care Supervisor is a key leadership position responsible for overseeing the Connected Care and Clinical Communications team, reporting directly to the Connected Care Manager. This role delivers critical support for clinical technology systems across the enterprise’s inpatient and ambulatory locations, while leading technical projects involving both hardware and software solutions. The Supervisor provides day-to-day direction to staff by setting priorities, analyzing workflows, managing team schedules and task assignments, and ensuring alignment with high-level objectives and established processes. Additional responsibilities include full-cycle HR duties such as conducting employee evaluations, ensuring training compliance, and addressing personnel matters, along with providing senior management with input on staffing and recommendations for department policy improvements. Department Overview UCSF Health IT is responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, affiliates, and community partners. This includes the Electronic Health Record (APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations. Incumbent must be able to adhere and emulate Health IT’s culture and core values as stated below: “People First:  Patients are healthier and families happier with Health IT to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF’s future. We use talent, creativity, and diverse skillsets to tackle tough problems.  We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver. UCSF Health IT Core Values include: Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later. Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations. Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results, exhibits bias-to-action, and avoids analysis-paralysis Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify. Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.

Qualifications:
REQUIRED QUALIFICATIONS - Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training. - Minimum 5 years of relevant work experience or equivalent combination of education and experience, with at least two years in a supervisory/management role - Advanced knowledge of clinical applications software development. - Advanced knowledge of Clinical Communications hardware and software. - Demonstrated ability to effectively lead and supervise a technical team and to manage the complex workflow and multiple priorities involved with clinical applications. - Strong knowledge of clinical applications operations, including methods, concepts, policies, procedures, programming, development, deployment, testing, training, troubleshooting, operating systems, medical terminology, and clinical workflows and processes. - Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine the appropriate level of intervention, and develop and apply effective solutions. - Advanced interpersonal skills, with the ability to collaborate productively with IT professionals, clinicians, customers, staff, and vendors to promote optimal functionality and integration of systems. - Strong written and verbal communication skills, with the ability to convey complex technical information and instructions in a clear, concise, and specific manner to subordinate staff, management, and all end users of clinical applications. PREFERRED QUALIFICATIONS - Connexall System Administrator Certification - Demonstrated ability to work effectively with senior management on operational and policy issues, with the skills to gather data, and prepare and present and reports on department operations and performance. - Strong knowledge of human resources practices and policies, with the ability to train, monitor, evaluate, and document staff activities and performance and contribute to decision-making on personnel matters.