APeX PB Team Lead

Job Description

Job Description:
As the Team Lead, you will provide both technical and people leadership for a team of analysts responsible for supporting and enhancing Epic Professional Billing  and Claims applications as well as peripheral systems related to the Community Affiliate business.  This role blends hands-on application expertise with leadership responsibilities, ensuring high-quality delivery, team development, and cross-functional collaboration. The Team Lead will serve as the primary point of escalation for issues within the assigned applications, oversee enhancement reviews, assist with project scoping, and participate in Epic TS standing meetings. You will guide the team through the complexities of claims workflows, documentation needs, and industry standards, ensuring that software solutions are optimized to meet operational and regulatory requirements. Key responsibilities include: Managing the day-to-day activities of the Professional Billing/Claims Affiliate team, ensuring clear priorities, timely deliverables, and effective coordination across projects. Mentoring and developing analysts by sharing knowledge of workflows, processes, and best practices. Driving collaboration across teams, building consensus, and leading complex decision-making in alignment with organizational goals. Actively identifying risks and barriers, facilitating resolution of conflicts, and ensuring project objectives are met with quality and efficiency. Coordinating work across multiple initiatives to maintain an integrated and consistent approach to Epic implementation and support. This position requires strong leadership and communication skills, the ability to influence without direct authority, and a commitment to supporting the success of both individuals and the broader team. Successful candidates are decisive, collaborative, and skilled at balancing multiple priorities in a fast-paced environment. Department Overview Clinical Systems and Health Informatics are responsible for all aspects of the UCSF electronic health record software, Epic, also known as Apex (Advancing Patient-Centered Excellence) for UCSF hospitals, practices, affiliates and community partners. The Apex Professional Billing/Claims AffiliateTeam Lead will take a leadership role in collaborative work with other Apex application teams, clinical/business operations and guides to enhance and maintain the Epic electronic health record. The Team Lead oversees analysts and participates in providing excellent customer services to end users, tracking issues and follow up’s as appropriate. Incumbent must be able to adhere and emulate Clinical Systems and Health Informatics culture and core values as stated below: Clinical Systems Core Values include: Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later. Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations. Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results, exhibits bias-to-action, and avoids analysis-paralysis Innovation:  Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify. Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.

Qualifications:
Required Qualifications - Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training. - Epic Resolute Professional Billing Administration Certification - 5 years of related clinical applications experience - Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation. - Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner. - Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels. - Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline. - Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner. - Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses. - Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance. Required Certification: - Epic Resolute Professional Billing Administration Certification Preferred Requirements - Epic Resolute Claims and Electronic Remittance Certification - Epic Caboodle and Clarity Data Model Certification