Patient Navigator 3
| Job Name | Patient Navigator 3 |
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| Department | 8610340 - Psychiatry Administration OVD |
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| Job ID | 8902 |
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| Job Code | PAT NAVGTR NON-CLIN 3 CX (005199) |
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| IAP | Staff Plan (target potential payout of $900, maximum of $1,800) |
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| Bargaining Unit | CX |
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| Job Family | Patient Support Services |
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| Organization | UCSF Health BU |
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| Primary Location | San Francisco, CA, United States |
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| Detail URL | https://careers.ucsf.edu/careers/JobDetail/San-Francisco-CA-United-States/4236 |
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Job Description
Job Function Summary:
Involves providing non-clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments. Primary goals are to increase patient satisfaction, and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience.
Generic Scope (not customizable, will not be used in the job posting/advertisement):
Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.
Custom Scope (customizable, will be used in the job posting/advertisement):
Serves as a non-clinical resource and liaison for patients and their families in outpatient psychiatry. Assists with navigating all aspects of the healthcare system. Understands and is able to prioritize referrals based on diagnosis and current treatment status to ensure complex patients are scheduled according to practice priorities. Liaisons with other departments, proposes improvements to workflows; facilitates improved coordination of care based on each practice’s scheduling requirements. Provides support during patient stay or clinic visit. Uses knowledge of the unit or clinic to resolve issues and identify ways to increase patient satisfaction. Collaborates with department managers to meet patient expectations, achieve quality outcomes and build a patient focused culture. Develops library of resources, and orientation information for patients. Provides new patients with an overview of resources and general information on billing, scheduling, and locating resources for clinical questions or concerns.