Pharmacy Technician II

Job Description

Job Description:
Under the supervision of the Director and the direction of the Specialists in Poison Information, the Pharmacy Technician II - Provider provides assessment and management advice and follow-up for emergency and informational telephone calls from the public made to the California Poison Center System at Valley Children’s Hospital in Madera, CA. The calls received from the public may include issues such as toxicity of drugs, household chemicals, plants, venomous and environmental chemicals. The Pharmacy Technician II - Provider (PT II - P) is responsible for: 1.    Providing initial management advice and follow-up for emergency and informational telephone calls from the        public to the poison control center (Madera Division of the California Poison Control System (CPCS)). 2.    Working with the direction of Specialists in Poison Information and according to policy and guidelines of the            CPCS, under the supervision of the Medical and Managing Directors. 3.    Managing and triaging calls to other staff as specified in the CPCS policies and procedures. 4.    Documenting all consultations in an electronic medical record. 5.    Assisting in the development of written materials as requested. 6.    Providing referrals to and alerting governmental agencies when appropriate.

Qualifications:
Required Qualifications: - Excellent verbal communication skills - Knowledge of medical and pharmaceutical terminology - Ability to exercise appropriate judgment with policies and triage calls to other hotline staff - Experience working in a poison center or managing emergency health related calls - Proficiency in Word, Excel, Outlook, Internet Explorer, and database record entry and retrieval - Excellent demonstrated record of attendance and punctuality - Demonstrated ability to organize and manage time efficiently and productively - Excellent oral, written, interpersonal and problem-solving skills - Ability to handle staff, patient, and student issues with tact, diplomacy, and confidentiality - Attention to detail and willingness to learn - Ability to function with minimal supervision - Ability to receive instructions and constructive feedback Preferred Qualifications: - BA or BS or Health Care or EMS background (EMT, paramedic, LVN, pharmacy technician, PA, 911 dispatcher, nursing assistant)