Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | Position Summary |
| 2 | Position Summary The Practice Coordinator (PC) works closely with administrative, clinical, laborato | ||||
| > | ry, and management teams to support CRS/BSPL operations and customer service efforts. The PC is prim | ||||
| > | arily responsible for administrative and operational functions including, but not limited to: coordi | ||||
| > | nating Study Activation requirements and next steps; tracking and routing required study documentati | ||||
| > | on to appropriate subject-matter experts; coordinating research participant visits and CRS/BSPL reso | ||||
| > | urces; scheduling nursing and laboratory/SRA resources, specimen collection and pickup, and other st | ||||
| > | udy-specific services; scheduling and registering participants; preparing visit materials; assisting | ||||
| > | with research billing; supporting communication with study teams; and creating and maintaining cust | ||||
| > | omized Patient Visit Request (PVR) forms and scheduling templates for active studies. The PC works c | ||||
| > | losely with investigators and study team Clinical Research Coordinators (CRCs) throughout Study Acti | ||||
| > | vation and ongoing study operations. The PC coordinates administrative requirements and facilitates | ||||
| > | communication with CRS/BSPL nursing, laboratory, Finance, and other subject-matter experts to suppor | ||||
| > | t timely progression through Study Activation and implementation of CRS/BSPL services. The PC does n | ||||
| > | ot independently perform or approve regulatory, scientific, clinical, laboratory, or financial revie | ||||
| > | w; those determinations remain with the appropriate subject-matter experts. Once a study is active, | ||||
| > | the PC serves as an ongoing operational resource for study teams regarding CRS/BSPL scheduling, poli | ||||
| > | cies, procedures, and workflows. The PC coordinates and schedules resources identified by the study | ||||
| > | team and appropriate CRS/BSPL clinical and laboratory specialists, including nursing services, speci | ||||
| > | men collection and pickup, laboratory processing, and other study-specific service needs. The PC wor | ||||
| > | ks closely with study CRCs to coordinate research participant visits and ensure CRS/BSPL resources a | ||||
| > | re scheduled at the appropriate site and time to support study requirements. The PC does not replace | ||||
| > | the study team's CRC or assume responsibility for study-level functions such as protocol management | ||||
| > | , participant recruitment or consent, or regulatory management. The PC must be highly organized, det | ||||
| > | ail-oriented, accountable, and able to communicate professionally, clearly, and effectively in multi | ||||
| > | ple formats with research participants, family members, investigators, study teams, and interdiscipl | ||||
| > | inary staff. The PC must be flexible with changing priorities, capable of independent problem-solvin | ||||
| > | g within established procedures, and able to recognize issues requiring escalation to the appropriat | ||||
| > | e clinical, laboratory, Finance, study team, or management personnel. Department Overview The Resear | ||||
| > | ch Resourcing Program (RRP) supports shared research infrastructure and services across UCSF. Within | ||||
| > | RRP, Clinical Research Services (CRS) and the Biospecimen Processing Lab (BSPL) provide specialized | ||||
| > | clinical research and biospecimen services to investigators and study teams conducting clinical and | ||||
| > | translational research. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | The Practice Coordinator (PC) works closely with administrative, clinical, laboratory, and manageme |
| > | nt teams to support CRS/BSPL operations and customer service efforts. The PC is primarily responsibl | ||||
| > | e for administrative and operational functions including, but not limited to: coordinating Study Act | ||||
| > | ivation requirements and next steps; tracking and routing required study documentation to appropriat | ||||
| > | e subject-matter experts; coordinating research participant visits and CRS/BSPL resources; schedulin | ||||
| > | g nursing and laboratory/SRA resources, specimen collection and pickup, and other study-specific ser | ||||
| > | vices; scheduling and registering participants; preparing visit materials; assisting with research b | ||||
| > | illing; supporting communication with study teams; and creating and maintaining customized Patient V | ||||
| > | isit Request (PVR) forms and scheduling templates for active studies. | ||||
| 5 | Required Qualifications - Bachelor's degree in a related area and six months of related experience, | 4 | |||
| > | or an equivalent combination of education, training, and experience. - Demonstrated administrative, | ||||
| > | scheduling, or office coordination experience. - Excellent communication and interpersonal skills an | ||||
| > | d ability to communicate effectively and diplomatically with research participants, investigators, s | ||||
| > | tudy teams, and colleagues. - Strong organizational, prioritization, problem-solving, and attention- | ||||
| > | to-detail skills. - Ability to coordinate multiple schedules, resources, and competing priorities in | ||||
| > | a complex environment. - Knowledge of confidentiality requirements and ability to appropriately han | ||||
| > | dle protected health and research information. - Proficiency with Microsoft Office applications and | ||||
| > | ability to learn and use multiple electronic scheduling, medical record, research, and billing syste | ||||
| > | ms. - Familiarity with medical terminology. - Ability to work collaboratively with multidisciplinary | ||||
| > | clinical and research teams. - Flexibility to work across locations supporting CRS/BSPL operations | ||||
| > | as operationally required. Preferred Qualifications - Experience in an academic medical center, heal | ||||
| > | thcare, clinical research, or research operations environment. - Experience coordinating complex pat | ||||
| > | ient or research participant appointments. - Experience with APeX/Epic or a similar electronic medic | ||||
| > | al record system. - Familiarity with clinical research terminology and workflows. - Experience worki | ||||
| > | ng with Clinical Research Coordinators, investigators, nursing, laboratory, or other multidisciplina | ||||
| > | ry research teams. | ||||
| 5 | The PC works closely with investigators and study team Clinical Research Coordinators (CRCs) throug | ||||
| > | hout Study Activation and ongoing study operations. The PC coordinates administrative requirements a | ||||
| > | nd facilitates communication with CRS/BSPL nursing, laboratory, Finance, and other subject-matter ex | ||||
| > | perts to support timely progression through Study Activation and implementation of CRS/BSPL services | ||||
| > | . The PC does not independently perform or approve regulatory, scientific, clinical, laboratory, or | ||||
| > | financial review; those determinations remain with the appropriate subject-matter experts. | ||||
| 6 | |||||
| 7 | Once a study is active, the PC serves as an ongoing operational resource for study teams regarding | ||||
| > | CRS/BSPL scheduling, policies, procedures, and workflows. The PC coordinates and schedules resources | ||||
| > | identified by the study team and appropriate CRS/BSPL clinical and laboratory specialists, includin | ||||
| > | g nursing services, specimen collection and pickup, laboratory processing, and other study-specific | ||||
| > | service needs. The PC works closely with study CRCs to coordinate research participant visits and en | ||||
| > | sure CRS/BSPL resources are scheduled at the appropriate site and time to support study requirements | ||||
| > | . The PC does not replace the study team's CRC or assume responsibility for study-level functions su | ||||
| > | ch as protocol management, participant recruitment or consent, or regulatory management. | ||||
| 8 | |||||
| 9 | The PC must be highly organized, detail-oriented, accountable, and able to communicate professional | ||||
| > | ly, clearly, and effectively in multiple formats with research participants, family members, investi | ||||
| > | gators, study teams, and interdisciplinary staff. The PC must be flexible with changing priorities, | ||||
| > | capable of independent problem-solving within established procedures, and able to recognize issues r | ||||
| > | equiring escalation to the appropriate clinical, laboratory, Finance, study team, or management pers | ||||
| > | onnel. | ||||
| 10 | |||||
| 11 | Department Overview | ||||
| 12 | |||||
| 13 | The Research Resourcing Program (RRP) supports shared research infrastructure and services across U | ||||
| > | CSF. Within RRP, Clinical Research Services (CRS) and the Biospecimen Processing Lab (BSPL) provide | ||||
| > | specialized clinical research and biospecimen services to investigators and study teams conducting c | ||||
| > | linical and translational research. | ||||