Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | Job Summary |
| 2 | Job Summary As a patient-focused organization, UCSF Medical Center exists to enhance the health and | ||||
| > | well-being of people through patient care, research and education. Success in this mission requires | ||||
| > | a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty a | ||||
| > | nd staff that are committed to the values of professionalism, respect, integrity, diversity, and exc | ||||
| > | ellence that are integral to our mission. The Practice Coordinator is primarily responsible for repr | ||||
| > | esenting the administrative team as the public face of the Practice and works closely with the admin | ||||
| > | istrative, clinical and management teams to support practice operations and customer service recover | ||||
| > | y and intervention efforts. Provides support to all functions of the administrative teams including | ||||
| > | but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing | ||||
| > | , authorizations, and billing. The PC is responsible for the maintenance of all routine clerical ope | ||||
| > | rations and communications. Adheres to the UCSF House and Telephone Standards and is sensitive to t | ||||
| > | he needs of patients, staff and providers at all times. The PC is a team player who works closely w | ||||
| > | ith others and who is flexible in dealing with the changing priorities. Requires a self-reliant ind | ||||
| > | ividual who synthesizes knowledge of practice operations in order to problem-solve, prioritize and f | ||||
| > | acilitate complex transactions in the course of daily activities. This position makes a difference f | ||||
| > | or patients in an outpatient care unit by providing excellent customer service, facilitating and ens | ||||
| > | uring the accuracy of the information flow between medical, hospital staff and departments to maximi | ||||
| > | ze unit efficiency. The PC is required to work at any UCSF campus as needed and scheduled. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being |
| > | of people through patient care, research and education. Success in this mission requires a culture o | ||||
| > | f collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff th | ||||
| > | at are committed to the values of professionalism, respect, integrity, diversity, and excellence tha | ||||
| > | t are integral to our mission. | ||||
| 5 | Required Qualifications • High School graduate or equivalent with four years related experience; or | 4 | |||
| > | college degree and 6 months related experience; or equivalent combination of education and experienc | ||||
| > | e. • Successfully passes fingerprinting protocol and is approved to be a cash collector if applicabl | ||||
| > | e. • Strong computer skills, including basic keyboarding skills, and experience with at least two Of | ||||
| > | fice-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through mult | ||||
| > | iple patient records systems. Able to sit at a computer terminal with telephone headphones for exten | ||||
| > | ded period of time. • Ability to analyze situations, prioritizes, and develops solutions and makes r | ||||
| > | ecommendations. • Ability to work with minimal supervision • Ability to use good judgment and work i | ||||
| > | ndependently, at times under the pressure of deadlines • Ability to access situations prioritizes wo | ||||
| > | rkload, develop solutions and make recommendations. • Excellent customer service and communication/i | ||||
| > | nterpersonal skills, both over the telephone and directly. • Able to sit at a computer terminal with | ||||
| > | telephone headphones for extended periods of time. • Basic math skills required. • Proven ability t | ||||
| > | o deal with a wide variety of individuals; • Ability to deal sensitively and effectively with patien | ||||
| > | ts. • Excellent organizational and problem-solving skills. • Strong writing skills to include the ab | ||||
| > | ility to compose, edit, and proof a wide variety of documents. • Demonstrated administrative/office | ||||
| > | coordination skills. • Demonstrated knowledge of medical practice terminology. • Within six months o | ||||
| > | f start date, based upon completion of training, the Supervisor, completes the proficiency checklist | ||||
| > | with the employee. This includes the following areas if applicable o Referrals (Incoming referral e | ||||
| > | ntry) and handling all referral WQs o Schedule surgeries o Work applicable work queues o Enter/edit | ||||
| > | outside test results o Messaging (CRM) if applicable o 2nd calls in CRM if applicable o Telephone en | ||||
| > | counters o My open encounter o Staff message o New message o Route Patient advice request to provide | ||||
| > | rs (My Chart) o Patient Schedule (My Chart) o Letters o Pools o Patient look up o Check in process o | ||||
| > | Check out process o Comment field o Quick note o Scanning Preferred Qualifications • Demonstrated e | ||||
| > | xperience in health care (may include medical, dental or veterinary) in the following areas: patient | ||||
| > | scheduling, insurance verification, medical record data abstraction, or patient financial services. | ||||
| > | • Prior experience with appointment, ancillary service or surgical scheduling or a combination of a | ||||
| > | ll three. • Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly prefer | ||||
| > | red. • Prior experience with EPIC. | ||||
| 5 | The Practice Coordinator is primarily responsible for representing the administrative team as the p | ||||
| > | ublic face of the Practice and works closely with the administrative, clinical and management teams | ||||
| > | to support practice operations and customer service recovery and intervention efforts. Provides supp | ||||
| > | ort to all functions of the administrative teams including but not limited to: CRM messages, telepho | ||||
| > | ne encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. | ||||
| 6 | |||||
| 7 | The PC is responsible for the maintenance of all routine clerical operations and communications. Ad | ||||
| > | heres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and | ||||
| > | providers at all times. The PC is a team player who works closely with others and who is flexible i | ||||
| > | n dealing with the changing priorities. Requires a self-reliant individual who synthesizes knowledge | ||||
| > | of practice operations in order to problem-solve, prioritize and facilitate complex transactions in | ||||
| > | the course of daily activities. | ||||
| 8 | |||||
| 9 | This position makes a difference for patients in an outpatient care unit by providing excellent cus | ||||
| > | tomer service, facilitating and ensuring the accuracy of the information flow between medical, hospi | ||||
| > | tal staff and departments to maximize unit efficiency. The PC is required to work at any UCSF campus | ||||
| > | as needed and scheduled. | ||||