Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | Please note: this is a temporary assignment (6 months) with potential to extend. Fully onsite at Mt. |
| > | Zion. | ||||
| 2 | Please note: this is a temporary assignment (6 months) with potential to extend. Fully onsite at Mt. | ||||
| > | Zion. As a patient-focused organization, UCSF Health is committed to enhancing the health and well- | ||||
| > | being of people through patient care, research, and education. Success in this mission requires a cu | ||||
| > | lture of collaboration, excellence, leadership, and respect. UCSF Health seeks faculty and staff who | ||||
| > | are committed to the values of professionalism, respect, integrity, diversity, and excellence that | ||||
| > | are integral to our mission. The Practice Coordinator 3 (PC3) serves as a key member of the administ | ||||
| > | rative team and represents the practice as a professional and welcoming point of contact for patient | ||||
| > | s, families, providers, and staff. The PC3 works closely with administrative, clinical, and manageme | ||||
| > | nt teams to support daily practice operations, promote excellent customer service, and assist with c | ||||
| > | ustomer service recovery and intervention efforts. The PC3 provides comprehensive administrative and | ||||
| > | clerical support across a variety of practice functions, including CRM messages, telephone encounte | ||||
| > | rs, referrals, APeX in-baskets, scanning, filing, authorizations, billing, patient scheduling, check | ||||
| > | -in/check-out, and other patient access and practice operations activities. The PC3 maintains routin | ||||
| > | e clerical operations and communications while adhering to UCSF House and Telephone Standards and de | ||||
| > | monstrating sensitivity to the needs of patients, staff, and providers. This position requires a col | ||||
| > | laborative and flexible team member who can adapt to changing priorities, work independently with mi | ||||
| > | nimal supervision, and use sound judgment to prioritize work, resolve problems, and facilitate compl | ||||
| > | ex transactions. The PC3 plays an important role in the outpatient care environment by providing exc | ||||
| > | ellent customer service and facilitating accurate and timely information flow among patients, medica | ||||
| > | l staff, hospital departments, and other stakeholders to maximize operational efficiency and support | ||||
| > | high-quality patient care. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | As a patient-focused organization, UCSF Health is committed to enhancing the health and well-being |
| > | of people through patient care, research, and education. Success in this mission requires a culture | ||||
| > | of collaboration, excellence, leadership, and respect. UCSF Health seeks faculty and staff who are c | ||||
| > | ommitted to the values of professionalism, respect, integrity, diversity, and excellence that are in | ||||
| > | tegral to our mission. | ||||
| 5 | Required: - High school graduation or equivalent with four years of related experience; or a college | 4 | |||
| > | degree with six months of related experience; or an equivalent combination of education and experie | ||||
| > | nce. - Successfully passes required fingerprinting protocol and is approved to function as a cash co | ||||
| > | llector. - Strong computer skills, including basic keyboarding proficiency and experience with at le | ||||
| > | ast two office software applications, such as Outlook, Word, or Excel. - Demonstrated ability to nav | ||||
| > | igate multiple patient record and information systems. - Demonstrated administrative and office coor | ||||
| > | dination skills. - Demonstrated knowledge of medical practice terminology. - Ability to analyze situ | ||||
| > | ations, prioritize workload, develop solutions, and make appropriate recommendations. - Ability to w | ||||
| > | ork independently with minimal supervision. - Ability to exercise good judgment and make decisions i | ||||
| > | ndependently, including when working under deadlines or pressure. - Excellent customer service, comm | ||||
| > | unication, and interpersonal skills, both in person and by telephone. - Excellent organizational and | ||||
| > | problem-solving skills. - Strong written communication skills, including the ability to compose, ed | ||||
| > | it, and proofread a variety of documents and communications. - Basic math skills. - Demonstrated abi | ||||
| > | lity to work effectively with a wide variety of individuals. - Demonstrated ability to interact with | ||||
| > | patients in a sensitive, respectful, and effective manner. - Ability to sit at a computer terminal | ||||
| > | and use telephone/headset equipment for extended periods of time. - Ability to adapt to changing pri | ||||
| > | orities and work collaboratively as part of a multidisciplinary team. Preferred: - Demonstrated expe | ||||
| > | rience in a healthcare environment, which may include medical, dental, or veterinary settings, parti | ||||
| > | cularly in one or more of the following areas:- Patient scheduling - Insurance verification - Medica | ||||
| > | l record data abstraction - Patient financial services - Prior experience with appointment schedulin | ||||
| > | g, ancillary service scheduling, surgical scheduling, or a combination of these functions. - Prior e | ||||
| > | xperience using Epic/APeX. - Bilingual or multilingual skills, particularly Spanish, Cantonese, or R | ||||
| > | ussian. | ||||
| 5 | The Practice Coordinator 3 (PC3) serves as a key member of the administrative team and represents t | ||||
| > | he practice as a professional and welcoming point of contact for patients, families, providers, and | ||||
| > | staff. The PC3 works closely with administrative, clinical, and management teams to support daily pr | ||||
| > | actice operations, promote excellent customer service, and assist with customer service recovery and | ||||
| > | intervention efforts. | ||||
| 6 | |||||
| 7 | The PC3 provides comprehensive administrative and clerical support across a variety of practice fun | ||||
| > | ctions, including CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, | ||||
| > | authorizations, billing, patient scheduling, check-in/check-out, and other patient access and practi | ||||
| > | ce operations activities. | ||||
| 8 | |||||
| 9 | The PC3 maintains routine clerical operations and communications while adhering to UCSF House and T | ||||
| > | elephone Standards and demonstrating sensitivity to the needs of patients, staff, and providers. Thi | ||||
| > | s position requires a collaborative and flexible team member who can adapt to changing priorities, w | ||||
| > | ork independently with minimal supervision, and use sound judgment to prioritize work, resolve probl | ||||
| > | ems, and facilitate complex transactions. | ||||
| 10 | |||||
| 11 | The PC3 plays an important role in the outpatient care environment by providing excellent customer | ||||
| > | service and facilitating accurate and timely information flow among patients, medical staff, hospita | ||||
| > | l departments, and other stakeholders to maximize operational efficiency and support high-quality pa | ||||
| > | tient care. | ||||