Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | Job Summary |
| 2 | Job Summary As a patient-focused organization, UCSF Medical Center exists to enhance the health and | ||||
| > | well-being of people through patient care, research and education. Success in this mission requires | ||||
| > | a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty a | ||||
| > | nd staff that are committed to the values of professionalism, respect, integrity, diversity, and exc | ||||
| > | ellence that are integral to our mission. The Practice Coordinator 3 is primarily responsible for re | ||||
| > | presenting the administrative team as the public face of the Practice and works closely with the adm | ||||
| > | inistrative, clinical and management teams to support practice operations and customer service recov | ||||
| > | ery and intervention efforts. S/he provides support to all functions of the administrative teams inc | ||||
| > | luding but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, | ||||
| > | filing, authorizations, and billing. The Practice Coordinator 3 is responsible for the maintenance | ||||
| > | of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone | ||||
| > | Standards and is sensitive to the needs of patients, staff and providers at all times. The Practice | ||||
| > | Coordinator 3 is a team player who works closely with others and who is flexible in dealing with the | ||||
| > | changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practic | ||||
| > | e operations in order to problem-solve, prioritize and facilitate complex transactions in the course | ||||
| > | of his/her daily activities. This position makes a difference for patients in an outpatient care un | ||||
| > | it by providing excellent customer service, facilitating and ensuring the accuracy of the informatio | ||||
| > | n flow between medical, hospital staff and departments to maximize unit efficiency. The Practice Coo | ||||
| > | rdinator 3 is required to work at any UCSF campus as needed and scheduled. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being o |
| > | f people through patient care, research and education. Success in this mission requires a culture of | ||||
| > | collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff tha | ||||
| > | t are committed to the values of professionalism, respect, integrity, diversity, and excellence that | ||||
| > | are integral to our mission. | ||||
| 5 | Required Qualifications - High School graduate or equivalent with four years related experience; or | 4 | |||
| > | college degree and 6 months related experience; or equivalent combination of education and experienc | ||||
| > | e. - Successfully passes fingerprinting protocol and is approved to be a cash collector if applicabl | ||||
| > | e. - Strong computer skills, including basic keyboarding skills, and experience with at least two Of | ||||
| > | fice-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through mult | ||||
| > | iple patient records systems. Able to sit at a computer terminal with telephone headphones for exten | ||||
| > | ded period of time. - Ability to analyze situations, prioritizes, and develops solutions and makes r | ||||
| > | ecommendations. - Ability to work with minimal supervision - Ability to use good judgment and work i | ||||
| > | ndependently, at times under the pressure of deadlines - Ability to access situations prioritizes wo | ||||
| > | rkload, develop solutions and make recommendations. - Excellent customer service and communication/i | ||||
| > | nterpersonal skills, both over the telephone and directly. - Able to sit at a computer terminal with | ||||
| > | telephone headphones for extended periods of time. - Basic math skills required. - Proven ability t | ||||
| > | o deal with a wide variety of individuals; - Ability to deal sensitively and effectively with patien | ||||
| > | ts. - Excellent organizational and problem-solving skills. - Strong writing skills to include the ab | ||||
| > | ility to compose, edit, and proof a wide variety of documents. - Demonstrated administrative/office | ||||
| > | coordination skills. - Demonstrated knowledge of medical practice terminology. - Within six months o | ||||
| > | f start date, based upon completion of training, the Supervisor, completes the proficiency checklist | ||||
| > | with the employee. This includes the following areas if applicable - Referrals (Incoming referral e | ||||
| > | ntry) and handling all referral WQs - Pend orders - Pend smart sets - Schedule surgeries - Work appl | ||||
| > | icable work queues - Enter/edit outside test results - Messaging (CRM) if applicable - 2nd calls in | ||||
| > | CRM if applicable - Telephone encounters - My open encounter - Staff message - New message - Route P | ||||
| > | atient advice request to providers (My Chart) - Patient Schedule (My Chart) - Letters - Pools - Pati | ||||
| > | ent look up - Check in process - Check out process - Comment field - Quick note - Scanning Preferred | ||||
| > | Qualifications - Demonstrated experience in health care (may include medical, dental or veterinary) | ||||
| > | in the following areas: patient scheduling, insurance verification, medical record data abstraction | ||||
| > | , or patient financial services. - Prior experience with appointment, ancillary service or surgical | ||||
| > | scheduling or a combination of all three. - Bi-lingual or multi-lingual capability (Spanish, Cantone | ||||
| > | se, and Russian) strongly preferred. - Prior experience with EPIC. | ||||
| 5 | The Practice Coordinator 3 is primarily responsible for representing the administrative team as the | ||||
| > | public face of the Practice and works closely with the administrative, clinical and management teams | ||||
| > | to support practice operations and customer service recovery and intervention efforts. S/he provide | ||||
| > | s support to all functions of the administrative teams including but not limited to: CRM messages, t | ||||
| > | elephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. | ||||
| 6 | |||||
| 7 | The Practice Coordinator 3 is responsible for the maintenance of all routine clerical operations and | ||||
| > | communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the need | ||||
| > | s of patients, staff and providers at all times. The Practice Coordinator 3 is a team player who wor | ||||
| > | ks closely with others and who is flexible in dealing with the changing priorities. S/he is a self-r | ||||
| > | eliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve | ||||
| > | , prioritize and facilitate complex transactions in the course of his/her daily activities. | ||||
| 8 | |||||
| 9 | This position makes a difference for patients in an outpatient care unit by providing excellent cust | ||||
| > | omer service, facilitating and ensuring the accuracy of the information flow between medical, hospit | ||||
| > | al staff and departments to maximize unit efficiency. The Practice Coordinator 3 is required to work | ||||
| > | at any UCSF campus as needed and scheduled. | ||||