Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | Job Summary |
| 2 | Job Summary As a patient-focused organization, UCSF Medical Center exists to enhance the health and | ||||
| > | well-being of people through patient care, research and education. Success in this mission requires | ||||
| > | a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty a | ||||
| > | nd staff that are committed to the values of professionalism, respect, integrity, diversity, and exc | ||||
| > | ellence that are integral to our mission. The Practice Coordinator is primarily responsible for repr | ||||
| > | esenting the administrative team as the public face of the Practice and works closely with the admin | ||||
| > | istrative, clinical and management teams to support practice operations and customer service recover | ||||
| > | y and intervention efforts. S/he provides support to all functions of the administrative teams inclu | ||||
| > | ding but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, f | ||||
| > | iling, authorizations, and billing. The PC is responsible for the maintenance of all routine clerica | ||||
| > | l operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensi | ||||
| > | tive to the needs of patients, staff and providers at all times. The PC is a team player who works c | ||||
| > | losely with others and who is flexible in dealing with the changing priorities. S/he is a self-relia | ||||
| > | nt individual who synthesizes his/her knowledge of practice operations in order to problem-solve, pr | ||||
| > | ioritize and facilitate complex transactions in the course of his/her daily activities. This positio | ||||
| > | n makes a difference for patients in an outpatient care unit by providing excellent customer service | ||||
| > | , facilitating and ensuring the accuracy of the information flow between medical, hospital staff and | ||||
| > | departments to maximize unit efficiency. The PC is required to work at any UCSF campus as needed an | ||||
| > | d scheduled. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being |
| > | of people through patient care, research and education. Success in this mission requires a culture o | ||||
| > | f collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff th | ||||
| > | at are committed to the values of professionalism, respect, integrity, diversity, and excellence tha | ||||
| > | t are integral to our mission. | ||||
| 5 | Required Qualifications • High School graduate or equivalent with four years related experience; or | 4 | |||
| > | college degree and 6 months related experience; or equivalent combination of education and experienc | ||||
| > | e. • Successfully passes fingerprinting protocol and is approved to be a cash collector • Strong com | ||||
| > | puter skills, including basic keyboarding skills, and experience with at least two Office- type soft | ||||
| > | ware programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient r | ||||
| > | ecords systems. Able to sit at a computer terminal with telephone headphones for extended period of | ||||
| > | time. • Ability to analyze situations, prioritizes, and develops solutions and makes recommendations | ||||
| > | . • Ability to work with minimal supervision • Ability to use good judgment and work independently, | ||||
| > | at times under the pressure of deadlines • Ability to access situations prioritizes workload, develo | ||||
| > | p solutions and make recommendations. • Excellent customer service and communication/interpersonal s | ||||
| > | kills, both over the telephone and directly. • Able to sit at a computer terminal with telephone hea | ||||
| > | dphones for extended periods of time. • Basic math skills required. • Proven ability to deal with a | ||||
| > | wide variety of individuals. • Ability to deal sensitively and effectively with patients. • Excellen | ||||
| > | t organizational and problem-solving skills. • Strong writing skills to include the ability to compo | ||||
| > | se, edit, and proof a wide variety of documents. • Demonstrated administrative/office coordination s | ||||
| > | kills. • Demonstrated knowledge of medical practice terminology. • Within six months of start date, | ||||
| > | based upon completion of training, the Supervisor, completes the proficiency checklist with the empl | ||||
| > | oyee. This includes the following areas if applicable - Referrals (Incoming referral entry) and hand | ||||
| > | ling all referral WQs - Pend orders - Pend smart sets - Schedule surgeries - Work applicable work qu | ||||
| > | eues - Enter/edit outside test results - Messaging (CRM) if applicable - 2nd calls in CRM if applica | ||||
| > | ble - Telephone encounters - My open encounter - Staff message - New message - Route Patient advice | ||||
| > | request to providers (My Chart) - Patient Schedule (My Chart) - Letters - Pools - Patient look up - | ||||
| > | Check in process - Check out process - Comment field - Quick note - Scanning Preferred Qualification | ||||
| > | s • Demonstrated experience in health care (may include medical, dental or veterinary) in the follow | ||||
| > | ing areas: patient scheduling, insurance verification, medical record data abstraction, or patient f | ||||
| > | inancial services. • Prior experience with appointment, ancillary service or surgical scheduling or | ||||
| > | a combination of all three. • Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russia | ||||
| > | n) strongly preferred. • Prior experience with EPIC. | ||||
| 5 | The Practice Coordinator is primarily responsible for representing the administrative team as the p | ||||
| > | ublic face of the Practice and works closely with the administrative, clinical and management teams | ||||
| > | to support practice operations and customer service recovery and intervention efforts. S/he provides | ||||
| > | support to all functions of the administrative teams including but not limited to: CRM messages, te | ||||
| > | lephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. | ||||
| 6 | |||||
| 7 | The PC is responsible for the maintenance of all routine clerical operations and communications. S/ | ||||
| > | he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staf | ||||
| > | f and providers at all times. The PC is a team player who works closely with others and who is flexi | ||||
| > | ble in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/h | ||||
| > | er knowledge of practice operations in order to problem-solve, prioritize and facilitate complex tra | ||||
| > | nsactions in the course of his/her daily activities. | ||||
| 8 | |||||
| 9 | This position makes a difference for patients in an outpatient care unit by providing excellent cus | ||||
| > | tomer service, facilitating and ensuring the accuracy of the information flow between medical, hospi | ||||
| > | tal staff and departments to maximize unit efficiency. The PC is required to work at any UCSF campus | ||||
| > | as needed and scheduled. | ||||