Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | JOB SUMMARY |
| 2 | JOB SUMMARY Under the direction of the Practice Manager, and guided by the policies and procedures o | ||||
| > | f Ambulatory Services, the Genetic Counselor Assistant (GCA) is responsible for providing care for p | ||||
| > | atients in the Medical Genetics Clinic. S/he is an integral part of the Medical Genetics team and co | ||||
| > | ntributes to the management of diverse aspects of the service, including the coordination of care fo | ||||
| > | r patients, optimization of clinic and operational workflows, and working collaboratively with the t | ||||
| > | eam to create a patient-centered environment. The GCA works closely with the administrative, clinica | ||||
| > | l, and management teams to support practice operations, customer service recovery, and intervention | ||||
| > | efforts. S/he provides support to all functions of the Medical Genetics team. The GCA is a team play | ||||
| > | er who works closely with others and who is flexible in dealing with the changing priorities. S/he i | ||||
| > | s a self-reliant individual who synthesizes his/her knowledge of practice operations in order to pro | ||||
| > | blem-solve, prioritize, and facilitate complex transactions in the course of his/her daily activitie | ||||
| > | s. In collaboration with the Medical Genetics team, the GCA is responsible for assisting providers i | ||||
| > | n the care coordination of patients in a variety of ways, including, but not limited to: procuring m | ||||
| > | edical records, interviewing patients to obtain medical history, routine clinical functions, sample | ||||
| > | collection for testing, and outreach to patients. Additional responsibilities include coordinating a | ||||
| > | nd scheduling appointments, updating patients’ electronic medical records, routing telephone calls, | ||||
| > | assisting with the creation of educational materials and patient letters, participating in team meet | ||||
| > | ings and performance/quality improvement projects, and other duties as assigned. The GCA will also p | ||||
| > | rovide cross-coverage between the Medical Genetics sections and be available to travel to other clin | ||||
| > | ic locations to provide support as needed. This position makes a difference for patients in an outpa | ||||
| > | tient care unit by providing excellent customer service and facilitating and ensuring the accuracy o | ||||
| > | f the information flow between team members and other departments. S/he must consistently project a | ||||
| > | professional and courteous demeanor. The GCA must have excellent oral and written communication skil | ||||
| > | ls and be able to work well with minimal supervision in a complex, fast-paced, and challenging envir | ||||
| > | onment. S/he is required to comply with the Medical Center House and Telephone Standards and is sens | ||||
| > | itive to the needs of patients, staff, and providers at all times. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | Under the direction of the Practice Manager, and guided by the policies and procedures of Ambulator |
| > | y Services, the Genetic Counselor Assistant (GCA) is responsible for providing care for patients in | ||||
| > | the Medical Genetics Clinic. S/he is an integral part of the Medical Genetics team and contributes t | ||||
| > | o the management of diverse aspects of the service, including the coordination of care for patients, | ||||
| > | optimization of clinic and operational workflows, and working collaboratively with the team to crea | ||||
| > | te a patient-centered environment. | ||||
| 5 | QUALIFICATIONS/LICENSURE/CERTIFICATIONS Required - Bachelor’s degree in a biological/health science | 4 | |||
| > | OR an equivalent combination of education and experience OR c urrent certification from an approved | ||||
| > | Medical Assistant program OR must be completed within the first 6 months of hire OR equivalent combi | ||||
| > | nation of training and experience. - Current AHA BLS certification OR must be completed within the f | ||||
| > | irst 6 months of hire. - Strong computer skills and experience with Microsoft Office software, inclu | ||||
| > | ding: Word, Excel, and PowerPoint. - Excellent organizational, interpersonal, and communication (bot | ||||
| > | h verbal and written) skills. - Ability to analyze information and situations, prioritize tasks, dev | ||||
| > | elop solutions and make recommendations. - Ability to use good judgment and work independently, with | ||||
| > | little supervision, and in a team setting. - Ability to develop and maintain effective working rela | ||||
| > | tionships across the healthcare system. - Ability to adapt to an ever-changing, fast-paced environme | ||||
| > | nt. Preferred - Experience in Genetics and able to demonstrate knowledge of medical/genetic terminol | ||||
| > | ogy and concepts. - Experience as a research coordinator or assistant. - Experience with EPIC electr | ||||
| > | onic medical record application, File Maker Pro, and any type of pedigree drawing software. - Leader | ||||
| > | ship/management experience. - Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russia | ||||
| > | n). POPULATIONS SERVED This position will work with patients of all ages and their families, as the | ||||
| > | Genetics clinic provides care for the pediatric and adult population. Patients also have diverse eth | ||||
| > | nic, cultural, and socioeconomic backgrounds. The incumbent must be able to deal sensitively and eff | ||||
| > | ectively with patients while providing appropriate service based on the specific needs of the indivi | ||||
| > | dual. | ||||
| 5 | The GCA works closely with the administrative, clinical, and management teams to support practice o | ||||
| > | perations, customer service recovery, and intervention efforts. S/he provides support to all functio | ||||
| > | ns of the Medical Genetics team. The GCA is a team player who works closely with others and who is f | ||||
| > | lexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes h | ||||
| > | is/her knowledge of practice operations in order to problem-solve, prioritize, and facilitate comple | ||||
| > | x transactions in the course of his/her daily activities. | ||||
| 6 | |||||
| 7 | In collaboration with the Medical Genetics team, the GCA is responsible for assisting providers in | ||||
| > | the care coordination of patients in a variety of ways, including, but not limited to: procuring med | ||||
| > | ical records, interviewing patients to obtain medical history, routine clinical functions, sample co | ||||
| > | llection for testing, and outreach to patients. | ||||
| 8 | |||||
| 9 | Additional responsibilities include coordinating and scheduling appointments, updating patients’ el | ||||
| > | ectronic medical records, routing telephone calls, assisting with the creation of educational materi | ||||
| > | als and patient letters, participating in team meetings and performance/quality improvement projects | ||||
| > | , and other duties as assigned. The GCA will also provide cross-coverage between the Medical Genetic | ||||
| > | s sections and be available to travel to other clinic locations to provide support as needed. | ||||
| 10 | |||||
| 11 | This position makes a difference for patients in an outpatient care unit by providing excellent cus | ||||
| > | tomer service and facilitating and ensuring the accuracy of the information flow between team member | ||||
| > | s and other departments. S/he must consistently project a professional and courteous demeanor. The G | ||||
| > | CA must have excellent oral and written communication skills and be able to work well with minimal s | ||||
| > | upervision in a complex, fast-paced, and challenging environment. S/he is required to comply with th | ||||
| > | e Medical Center House and Telephone Standards and is sensitive to the needs of patients, staff, and | ||||
| > | providers at all times. | ||||