Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | Involves providing non-clinical support, guidance and assistance for patients and families as they n |
| > | avigate through complex healthcare environments. Primary goals are to increase patient satisfaction, | ||||
| > | and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non- | ||||
| > | clinical individual needs, expectations, and concerns. Guides the patient and family to a broad rang | ||||
| > | e of services, amenities, and information to promote healing and ensure satisfaction with the patien | ||||
| > | t care experience. | ||||
| 2 | Involves providing non-clinical support, guidance and assistance for patients and families as they n | ||||
| > | avigate through complex healthcare environments. Primary goals are to increase patient satisfaction, | ||||
| > | and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non- | ||||
| > | clinical individual needs, expectations, and concerns. Guides the patient and family to a broad rang | ||||
| > | e of services, amenities, and information to promote healing and ensure satisfaction with the patien | ||||
| > | t care experience. DEPARTMENT DESCRIPTION: The Behavioral Emergency Response Team (BERT) is UCSF Ben | ||||
| > | ioff Children's Hospitals' pediatric behavioral health crisis service, providing rapid assessment, c | ||||
| > | risis intervention, risk evaluation, and disposition planning for children and adolescents experienc | ||||
| > | ing behavioral health emergencies in the Emergency Department and on inpatient units. BERT partners | ||||
| > | closely with Emergency Medicine, inpatient medical teams, nursing, security, and Psychiatry to deter | ||||
| > | mine the appropriate level of care, including inpatient psychiatric hospitalization when clinically | ||||
| > | indicated. BERT operates as part of the broader Behavioral Health Crisis Services program, alongside | ||||
| > | the Crisis Response Bridge Clinic, Psychiatry Consultation-Liaison, and Code CARE, together providi | ||||
| > | ng a continuum of crisis assessment, stabilization, and follow-up care. Services are trauma-informed | ||||
| > | , culturally responsive, and grounded in principles of equity and recovery. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | DEPARTMENT DESCRIPTION: |
| 5 | MINIMUM REQUIREMENTS: - Minimum of 2+ years of relevant experience - Strong interpersonal and custom | 4 | |||
| > | er service skills. Ability to communicate and resolve issues effectively with a diverse population o | ||||
| > | f patients, staff and physicians. - Excellent analytical and problem-solving skills. Ability to deve | ||||
| > | lop solutions and recommend changes and follow through with implementation. - Excellent written and | ||||
| > | verbal communication skills. - Proficiency with Windows-based software including Microsoft word, Exc | ||||
| > | el, Outlook. Knowledge of computer systems and software used in functional area. - Ability to work c | ||||
| > | almly and effectively under time pressure in a fast-paced, high-acuity pediatric behavioral health e | ||||
| > | nvironment. - Comfort and persistence with high-volume telephone and fax-based coordination with ext | ||||
| > | ernal hospitals and receiving facilities - Ability to accurately review clinical documentation (labs | ||||
| > | , H&P, medication lists) for completeness prior to transmission to a receiving facility - Understand | ||||
| > | ing of HIPAA and patient privacy requirements as they relate to transmitting clinical information be | ||||
| > | tween facilities. - Ability to work collaboratively as part of an interdisciplinary crisis team, inc | ||||
| > | luding BERT clinicians, nursing, and medical teams; skill in building and maintaining working relati | ||||
| > | onships with external community providers and programs. PREFERRED: - Bachelor's degree in related ar | ||||
| > | ea and / or equivalent experience / training. - Bi-lingual - Knowledge of the pediatric behavioral h | ||||
| > | ealth continuum of care, including inpatient psychiatric admission criteria, IOP/PHP, residential tr | ||||
| > | eatment, and outpatient therapy and psychiatry resources, along with the regional landscape of recei | ||||
| > | ving facilities and community providers. Knowledge of medical terminology sufficient to review labs | ||||
| > | and clinical documentation. - Prior experience with inpatient psychiatric placement, bed-finding, or | ||||
| > | hospital-to-hospital transfer coordination. LICENSES/CERTIFICATIONS: - Bi-lingual | ||||
| 5 | The Behavioral Emergency Response Team (BERT) is UCSF Benioff Children's Hospitals' pediatric behav | ||||
| > | ioral health crisis service, providing rapid assessment, crisis intervention, risk evaluation, and d | ||||
| > | isposition planning for children and adolescents experiencing behavioral health emergencies in the E | ||||
| > | mergency Department and on inpatient units. BERT partners closely with Emergency Medicine, inpatient | ||||
| > | medical teams, nursing, security, and Psychiatry to determine the appropriate level of care, includ | ||||
| > | ing inpatient psychiatric hospitalization when clinically indicated. BERT operates as part of the br | ||||
| > | oader Behavioral Health Crisis Services program, alongside the Crisis Response Bridge Clinic, Psychi | ||||
| > | atry Consultation-Liaison, and Code CARE, together providing a continuum of crisis assessment, stabi | ||||
| > | lization, and follow-up care. Services are trauma-informed, culturally responsive, and grounded in p | ||||
| > | rinciples of equity and recovery. | ||||