| n | Job Description: | n | Certain terms and conditions of employment for this position, including the rate of pay, benefits, e |
| | | tc., are currently subject to negotiation with the appropriate union |
| UCSF Network Field Services is the department is accountable for providing physical layers one and t | | |
| wo of OSI model assistance for the University’s IT Eco-system on network-related tasks. This include | | |
| s onsite field assistance for requests, troubleshooting, logistics, installation, maintenance, and l | | |
| ifecycle management of network equipment, software, single-phase uninterruptible power supplies (UPS | | |
| ), and intermediate distribution frames (IDF) facilities for the university’s enterprise wired and w | | |
| ireless networks. The Field team is available round-the-clock, 24/7/365, to reply to network service | | |
| disruptions in the university’s internal as well as affiliate buildings, facilities, and remote sit | | |
| es. Field Technical will facilitate customer training when necessary. The Network Field Services Te | | |
| chnician will positively impact UCSF’s operations and culture by ensuring UCSF's IT infrastructure i | | |
| s operable, secure, efficient, and effective in service of the university’s academic, medical, and r | | |
| esearch mission. This team member will advance the University’s mission by delivering exceptional in | | |
| formation technology services comprehensively and consistently across faculty, staff, and students. | | |
| This role will execute UCSF’s vision while modeling UCSF’s culture and values. This role involves th | | |
| e operation of the University's communications network, including telecommunications, as well as pla | | |
| nning, designing, developing, installing, and maintaining communications network systems for the Uni | | |
| versity. Department Overview University of California, San Francisco (UCSF) is distinguished as a le | | |
| ading academic healthcare organization, home to groundbreaking discoveries, world-class education, a | | |
| nd exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technologica | | |
| l infrastructure, assuring the technical services that enable the academic, medical, and research mi | | |
| ssions of the organization. Beyond a focus on maintaining systems and resolving issues, we are commi | | |
| tted to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructur | | |
| e Services provides 24x7 support to the University community, upholding the highest level of respons | | |
| iveness and reliability at all times for our customers. IS values innovation and excellence in ensur | | |
| ing secure and efficient IT services, regardless of the hour or complexity of the issue. The Network | | |
| Services team within Infrastructure Services holds a critical role in managing, maintaining, and de | | |
| veloping the UCSFs ’ network infrastructure, particularly ensuring reliable technical accessibility | | |
| for individuals engaged in vital medical and health research work. Their core responsibilities inclu | | |
| de providing secure internet and network services, managing IT services, and maintaining data system | | |
| s. They support end-users, manage system updates, repairs, and connectivity issues, and play an esse | | |
| ntial role in troubleshooting network issues, optimizing performance, and implementing protocols. Th | | |
| ey also oversee software and hardware updates, and manage data storage, disaster recovery, and netwo | | |
| rk resilience. Beyond this, Network Services provides specialized technical support to other employe | | |
| es in the organization, with a focus on those involved in medical and health research. | | |
| | | |
| t | Qualifications: | t | UCSF Network Field Services is the department is accountable for providing physical layers one and |
| | | two of OSI model assistance for the University’s IT Eco-system on network-related tasks. This includ |
| | | es onsite field assistance for requests, troubleshooting, logistics, installation, maintenance, and |
| | | lifecycle management of network equipment, software, single-phase uninterruptible power supplies (UP |
| | | S), and intermediate distribution frames (IDF) facilities for the university’s enterprise wired and |
| | | wireless networks. The Field team is available round-the-clock, 24/7/365, to reply to network servic |
| | | e disruptions in the university’s internal as well as affiliate buildings, facilities, and remote si |
| | | tes. Field Technical will facilitate customer training when necessary. |
| REQUIRED QUALIFICATIONS - Bachelor’s Degree or equivalent combination of experience/training in one | | |
| or more of the following fields: computer science, engineering, computer information systems, etc. - | | |
| Able to provide necessary documentation such as valid California driver’s license, complete UCSF tr | | |
| ansportation course for logistic purposes, and maintain good driver standing - 1 year of experience | | |
| working in one or more of the following fields: network services, field services, information techno | | |
| logy, or network operations. 3 years preferred. - Experience in a technical support role, preferably | | |
| in a field operations capacity. - Ability to diagnose and solve problems from non-technical descrip | | |
| tions provided by clients. Ability to read, understand, and apply information presented in service m | | |
| anuals, blueprints, and schematic diagrams. - Technical knowledge of computer hardware and software | | |
| systems, including operating systems, productivity software, and other applications. Familiarity wit | | |
| h network hardware platforms, network protocols and software, and connectivity issues. Ability to ma | | |
| nage inventory of network hardware and software. - Demonstrated thorough knowledge of professional c | | |
| ommunications and network concepts necessary to resolve issues using established parameters, creativ | | |
| ity, and independent judgment, escalating as necessary. - Strong analytical and problem-solving skil | | |
| ls, with the ability to identify and resolve complex network issues. - Strong written and verbal com | | |
| munication skills. Able to communicate ideas clearly to technical and non-technical personnel at var | | |
| ious levels in the organization. - Ability to develop positive working relationships and a strong ra | | |
| pport with team members and stakeholders. - Ability to maintain records of work done, problems encou | | |
| ntered, and solutions implemented for future troubleshooting and knowledge base for other technician | | |
| s working on the same network. - Strong organizational skills and is able to prioritize project need | | |
| s. Experience working in a project-based environment using leading project management practices incl | | |
| uding schedule management, status reporting, and communication of project risks and issues. - Strong | | |
| demonstrated problem-solving skills. Able to ask questions, gather information, evaluate options, a | | |
| nd make decisions with integrity. - Ability to think creatively and is able to work independently an | | |
| d with agility in a fast-paced environment, including responding to network emergencies. - Ability t | | |
| o learn effectively and meet deadlines. - Adhere to all UCSF protocols for entering all patient care | | |
| locations such as operating rooms, Emergency Department, and all other clinical areas. PREFERRED QU | | |
| ALIFICATIONS - Bachelor’s Degree in one or more of the following fields: computer science, engineeri | | |
| ng, computer information systems, etc. - Certifications:- Cisco Certified Technician (CCT) - Informa | | |
| tion Technology Infrastructure Library (ITIL) - CompTIA Network+ | | |
| | | The Network Field Services Technician will positively impact UCSF’s operations and culture by ensur |
| | | ing UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the univers |
| | | ity’s academic, medical, and research mission. This team member will advance the University’s missio |
| | | n by delivering exceptional information technology services comprehensively and consistently across |
| | | faculty, staff, and students. This role will execute UCSF’s vision while modeling UCSF’s culture and |
| | | values. |
| | | |
| | | This role involves the operation of the University's communications network, including telecommunic |
| | | ations, as well as planning, designing, developing, installing, and maintaining communications netwo |
| | | rk systems for the University. |
| | | |
| | | Department Overview |
| | | |
| | | University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare or |
| | | ganization, home to groundbreaking discoveries, world-class education, and exceptional healthcare se |
| | | rvices. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring t |
| | | he technical services that enable the academic, medical, and research missions of the organization. |
| | | Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potent |
| | | ial of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 sup |
| | | port to the University community, upholding the highest level of responsiveness and reliability at a |
| | | ll times for our customers. IS values innovation and excellence in ensuring secure and efficient IT |
| | | services, regardless of the hour or complexity of the issue. |
| | | |
| | | The Network Services team within Infrastructure Services holds a critical role in managing, maintai |
| | | ning, and developing the UCSFs ’ network infrastructure, particularly ensuring reliable technical ac |
| | | cessibility for individuals engaged in vital medical and health research work. Their core responsibi |
| | | lities include providing secure internet and network services, managing IT services, and maintaining |
| | | data systems. They support end-users, manage system updates, repairs, and connectivity issues, and |
| | | play an essential role in troubleshooting network issues, optimizing performance, and implementing p |
| | | rotocols. They also oversee software and hardware updates, and manage data storage, disaster recover |
| | | y, and network resilience. Beyond this, Network Services provides specialized technical support to o |
| | | ther employees in the organization, with a focus on those involved in medical and health research. |