| n | Job Description: | n | Job Summary |
| Job Summary As a patient-focused organization, UCSF Medical Center exists to enhance the health and | | |
| well-being of people through patient care, research and education. Success in this mission requires | | |
| a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty a | | |
| nd staff that are committed to the values of professionalism, respect, integrity, diversity, and exc | | |
| ellence that are integral to our mission. The Practice Coordinator is primarily responsible for repr | | |
| esenting the administrative team as the public face of the Practice and works closely with the admin | | |
| istrative, clinical and management teams to support practice operations and customer service recover | | |
| y and intervention efforts. Provides support to all functions of the administrative teams including | | |
| but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing | | |
| , authorizations, and billing. The PC is responsible for the maintenance of all routine clerical ope | | |
| rations and communications. Adheres to the UCSF House and Telephone Standards and is sensitive to th | | |
| e needs of patients, staff and providers at all times. The PC is a team player who works closely wit | | |
| h others and who is flexible in dealing with the changing priorities. Requires a self-reliant indivi | | |
| dual who synthesizes knowledge of practice operations in order to problem-solve, prioritize and faci | | |
| litate complex transactions in the course of daily activities. This position makes a difference for | | |
| patients in an outpatient care unit by providing excellent customer service, facilitating and ensuri | | |
| ng the accuracy of the information flow between medical, hospital staff and departments to maximize | | |
| unit efficiency. The PC is required to work at any UCSF campus as needed and scheduled. | | |
| | | |
| t | Qualifications: | t | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being |
| | | of people through patient care, research and education. Success in this mission requires a culture o |
| | | f collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff th |
| | | at are committed to the values of professionalism, respect, integrity, diversity, and excellence tha |
| | | t are integral to our mission. |
| Required Qualifications - High School graduate or equivalent with four years related experience; or | | |
| college degree and 6 months related experience; or equivalent combination of education and experienc | | |
| e. - Successfully passes fingerprinting protocol and is approved to be a cash collector if applicabl | | |
| e. - Strong computer skills, including basic keyboarding skills, and experience with at least two Of | | |
| fice-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through mult | | |
| iple patient records systems. Able to sit at a computer terminal with telephone headphones for exten | | |
| ded period of time. - Ability to analyze situations, prioritizes, and develops solutions and makes r | | |
| ecommendations. - Ability to work with minimal supervision. - Ability to use good judgment and work | | |
| independently, at times under the pressure of deadlines. - Ability to access situations prioritizes | | |
| workload, develop solutions and make recommendations. - Excellent customer service and communication | | |
| /interpersonal skills, both over the telephone and directly. - Able to sit at a computer terminal wi | | |
| th telephone headphones for extended periods of time. - Basic math skills required. - Proven ability | | |
| to deal with a wide variety of individuals. - Ability to deal sensitively and effectively with pati | | |
| ents. - Excellent organizational and problem-solving skills. - Strong writing skills to include the | | |
| ability to compose, edit, and proof a wide variety of documents. - Demonstrated administrative/offic | | |
| e coordination skills. - Demonstrated knowledge of medical practice terminology. - Within six months | | |
| of start date, based upon completion of training, the Supervisor, completes the proficiency checkli | | |
| st with the employee. This includes the following areas if applicable:- Referrals (Incoming referral | | |
| entry) and handling all referral WQs - Pend orders - Pend smart sets - Schedule surgeries - Work ap | | |
| plicable work queues - Enter/edit outside test results - Messaging (CRM) if applicable - 2nd calls i | | |
| n CRM if applicable - Telephone encounters - My open encounter - Staff message - New message - Route | | |
| Patient advice request to providers (My Chart) - Patient Schedule (My Chart) - Letters - Pools - Pa | | |
| tient look up - Check in process - Check out process - Comment field - Quick note - Scanning Preferr | | |
| ed Qualifications - Demonstrated experience in health care (may include medical, dental or veterinar | | |
| y) in the following areas: patient scheduling, insurance verification, medical record data abstracti | | |
| on, or patient financial services. - Prior experience with appointment, ancillary service or surgica | | |
| l scheduling or a combination of all three. - Bi-lingual or multi-lingual capability (Spanish, Canto | | |
| nese, and Russian) strongly preferred. - Prior experience with EPIC. Required Licenses/Certification | | |
| s N/A | | |
| | | The Practice Coordinator is primarily responsible for representing the administrative team as the p |
| | | ublic face of the Practice and works closely with the administrative, clinical and management teams |
| | | to support practice operations and customer service recovery and intervention efforts. Provides supp |
| | | ort to all functions of the administrative teams including but not limited to: CRM messages, telepho |
| | | ne encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. |
| | | |
| | | The PC is responsible for the maintenance of all routine clerical operations and communications. Ad |
| | | heres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and |
| | | providers at all times. The PC is a team player who works closely with others and who is flexible i |
| | | n dealing with the changing priorities. Requires a self-reliant individual who synthesizes knowledge |
| | | of practice operations in order to problem-solve, prioritize and facilitate complex transactions in |
| | | the course of daily activities. |
| | | |
| | | This position makes a difference for patients in an outpatient care unit by providing excellent cus |
| | | tomer service, facilitating and ensuring the accuracy of the information flow between medical, hospi |
| | | tal staff and departments to maximize unit efficiency. The PC is required to work at any UCSF campus |
| | | as needed and scheduled. |