Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | OBIC is a specialty medical clinic providing office-based buprenorphine treatment to individuals see |
| > | king recovery from opioid use disorder as well as offering support and treatment options for other s | ||||
| > | ubstance use disorders, such as alcohol use disorder and stimulant use disorder. Our mission is to p | ||||
| > | rovide compassionate, evidence-based care to a diverse patient population, many of whom face signifi | ||||
| > | cant social, economic, and housing challenges. | ||||
| 2 | OBIC is a specialty medical clinic providing office-based buprenorphine treatment to individuals see | 2 | The Administrative Assistant serves as the first point of contact for all patients, visitors, and re | ||
| > | king recovery from opioid use disorder as well as offering support and treatment options for other s | > | ferral sources and plays a critical role in shaping the patient experience. This position requires a | ||
| > | ubstance use disorders, such as alcohol use disorder and stimulant use disorder. Our mission is to p | > | highly organized, patient-centered individual who can maintain professionalism, compassion, and com | ||
| > | rovide compassionate, evidence-based care to a diverse patient population, many of whom face signifi | > | posure in a fast-paced clinical environment. Given the unique nature of our patient population, succ | ||
| > | cant social, economic, and housing challenges. The Administrative Assistant serves as the first poin | > | essful candidates must demonstrate patience, empathy, strong interpersonal skills, and the ability t | ||
| > | t of contact for all patients, visitors, and referral sources and plays a critical role in shaping t | > | o effectively manage challenging situations while maintaining a safe and welcoming environment. | ||
| > | he patient experience. This position requires a highly organized, patient-centered individual who ca | ||||
| > | n maintain professionalism, compassion, and composure in a fast-paced clinical environment. Given th | ||||
| > | e unique nature of our patient population, successful candidates must demonstrate patience, empathy, | ||||
| > | strong interpersonal skills, and the ability to effectively manage challenging situations while mai | ||||
| > | ntaining a safe and welcoming environment. This role combines front-desk reception, patient coordina | ||||
| > | tion, clinic administration, operational support responsibilities and is essential to the daily func | ||||
| > | tioning of the clinic. Serve as the primary point of contact for patients, visitors, referral source | ||||
| > | s, and community partners. Greet patients in a professional, welcoming, and respectful manner that p | ||||
| > | romotes dignity and inclusion. Schedule, reschedule, and confirm patient appointments using Epic Hyp | ||||
| > | erspace. Submit Timely Access reports through Epic Hyperspace. Manage patient flow throughout the cl | ||||
| > | inic, communicate patient locations and movement to clinical staff. Notify clinicians promptly when | ||||
| > | patients arrive, move between care areas, or leave the clinic. Maintain accurate and confidential pa | ||||
| > | tient records in accordance with organizational and regulatory requirements. Foster a safe, supporti | ||||
| > | ve, and non-judgmental environment for all patients through the use of trauma-informed and patient-c | ||||
| > | entered approaches. Serve as the initial point of contact for patient concerns and assist in resolvi | ||||
| > | ng issues appropriately. Maintain communication with referral sources and assist with patient intake | ||||
| > | and coordination activities. OBIC is a busy clinic with high client numbers, so the Administrative | ||||
| > | Assistant III will need to be extremely self-sufficient and be able to maintain accurate and efficie | ||||
| > | nt performance as they are the sole Admin Assistant for OBIC. Under the supervision of the Clinical | ||||
| > | Director, the Administrative Assistant III will be responsible for scheduling client appointments th | ||||
| > | rough Epic Hyperspace, submitting Timely Access Reports through Epic Hyperspace, assist with orderin | ||||
| > | g supplies, data entry, medical records, filing, faxing and conduct occasional UTOX testing for clie | ||||
| > | nts. Incumbent will also assist with larger division wide projects. | ||||
| 3 | 3 | ||||
| t | 4 | Qualifications: | t | 4 | This role combines front-desk reception, patient coordination, clinic administration, operational s |
| > | upport responsibilities and is essential to the daily functioning of the clinic. | ||||
| 5 | - High School graduate and at least three years of related research/administrative experience in a l | 5 | Serve as the primary point of contact for patients, visitors, referral sources, and community partne | ||
| > | arge university, teaching institution or health care environment, or an equivalent combination of ed | > | rs. | ||
| > | ucation and experience - Ability to speak, read, and write in both English and Spanish. - Work with | ||||
| > | accuracy in a fast-paced environment; possess strong analytical skills and the ability to prioritize | ||||
| > | amongst multiple demands. - Ability to type 50wpm (net) using work processing software. - Be a curr | ||||
| > | ent Epic Hyperspace user with current access and log in credentials. - Experience working in a fast- | ||||
| > | paced clinical environment requiring frequent multitasking and prioritization. - Strong analytical a | ||||
| > | nd problem-solving skills. - Proficient use of word processing skills, using standard PC software (M | ||||
| > | S Office) for word processing, spreadsheets, and database management - Excellent oral, written and t | ||||
| > | elephone communication skills. Experience with voice-mail and e-mail systems - Strong interpersonal | ||||
| > | skills. Experience working with populations that are diverse in gender, sexual orientation and ethni | ||||
| > | city - Demonstrated good organizational abilities. Ability to set priorities, work well under pressu | ||||
| > | re, meet deadlines and work independently - Ability to maintain productivity while functioning indep | ||||
| > | endently - Demonstrated excellent attendance and reliability - Successful completion of all required | ||||
| > | background screening processes. - A preliminary job offer and assignment may be extended pending su | ||||
| > | ccessful background clearance. Preferred Qualifications: - Qualifications that an ideal candidate wo | ||||
| > | uld possess, but are not minimally required for a candidate to be considered for the position. - Pri | ||||
| > | or UC experience or be a current UC employee - Prior experience within a university or academic heal | ||||
| > | thcare system. - Prior experience working in substance use treatment, behavioral health, addiction m | ||||
| > | edicine, community health, or other safety-net healthcare settings. - Formal training in crisis inte | ||||
| > | rvention, conflict resolution, trauma-informed care, or de-escalation techniques | ||||
| 6 | Greet patients in a professional, welcoming, and respectful manner that promotes dignity and inclusi | ||||
| > | on. | ||||
| 7 | Schedule, reschedule, and confirm patient appointments using Epic Hyperspace. | ||||
| 8 | Submit Timely Access reports through Epic Hyperspace. | ||||
| 9 | Manage patient flow throughout the clinic, communicate patient locations and movement to clinical st | ||||
| > | aff. | ||||
| 10 | Notify clinicians promptly when patients arrive, move between care areas, or leave the clinic. | ||||
| 11 | Maintain accurate and confidential patient records in accordance with organizational and regulatory | ||||
| > | requirements. | ||||
| 12 | Foster a safe, supportive, and non-judgmental environment for all patients through the use of trauma | ||||
| > | -informed and | ||||
| 13 | patient-centered approaches. | ||||
| 14 | Serve as the initial point of contact for patient concerns and assist in resolving issues appropriat | ||||
| > | ely. | ||||
| 15 | Maintain communication with referral sources and assist with patient intake and coordination activit | ||||
| > | ies. | ||||
| 16 | OBIC is a busy clinic with high client numbers, so the Administrative Assistant III will need to be | ||||
| > | extremely self-sufficient and be able to maintain accurate and efficient performance as they are the | ||||
| > | sole Admin Assistant for OBIC. | ||||
| 17 | |||||
| 18 | Under the supervision of the Clinical Director, the Administrative Assistant III will be responsibl | ||||
| > | e for scheduling client appointments through Epic Hyperspace, submitting Timely Access Reports throu | ||||
| > | gh Epic Hyperspace, assist with ordering supplies, data entry, medical records, filing, faxing and c | ||||
| > | onduct occasional UTOX testing for clients. Incumbent will also assist with larger division wide pro | ||||
| > | jects. | ||||