Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | Job Summary |
| 2 | Job Summary As a patient-focused organization, UCSF Medical Center exists to enhance the health and | ||||
| > | well-being of people through patient care, research and education. Success in this mission requires | ||||
| > | a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty a | ||||
| > | nd staff that are committed to the values of professionalism, respect, integrity, diversity, and exc | ||||
| > | ellence that are integral to our mission. The Practice Coordinator 3 is primarily responsible for re | ||||
| > | presenting the administrative team as the public face of the Practice and works closely with the adm | ||||
| > | inistrative, clinical and management teams to support practice operations and customer service recov | ||||
| > | ery and intervention efforts. Provides support to all functions of the administrative teams includin | ||||
| > | g but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, fili | ||||
| > | ng, authorizations, and billing. The PC 3 is responsible for the maintenance of all routine clerical | ||||
| > | operations and communications. Adheres to the UCSF House and Telephone Standards and is sensitive t | ||||
| > | o the needs of patients, staff and providers at all times. The PC 3 is a team player who works close | ||||
| > | ly with others and who is flexible in dealing with the changing priorities. Requires a self-reliant | ||||
| > | individual who synthesizes their knowledge of practice operations in order to problem-solve, priorit | ||||
| > | ize and facilitate complex transactions in the course of their daily activities. This position makes | ||||
| > | a difference for patients in an outpatient care unit by providing excellent customer service, facil | ||||
| > | itating and ensuring the accuracy of the information flow between medical, hospital staff and depart | ||||
| > | ments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus as needed and sch | ||||
| > | eduled. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being |
| > | of people through patient care, research and education. Success in this mission requires a culture o | ||||
| > | f collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff th | ||||
| > | at are committed to the values of professionalism, respect, integrity, diversity, and excellence tha | ||||
| > | t are integral to our mission. | ||||
| 5 | Required Qualifications - High School graduate or equivalent with four years related experience; or | 4 | |||
| > | college degree and 6 months related experience; or equivalent combination of education and experienc | ||||
| > | e. - Experience in Radiology and/or combination of hospital experience and knowledge of Radiology - | ||||
| > | Successfully passes fingerprinting protocol and is approved to be a cash collector (if applicable) - | ||||
| > | Strong computer skills, including basic keyboarding skills, and experience with at least two Office | ||||
| > | -type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple | ||||
| > | patient records systems. Able to sit at a computer terminal with telephone headphones for extended | ||||
| > | period of time. - Ability to analyze situations, prioritizes, and develops solutions and makes recom | ||||
| > | mendations. - Ability to work with minimal supervision - Ability to use good judgment and work indep | ||||
| > | endently, at times under the pressure of deadlines - Ability to access situations prioritizes worklo | ||||
| > | ad, develop solutions and make recommendations. - Excellent customer service and communication/inter | ||||
| > | personal skills, both over the telephone and directly. - Able to sit at a computer terminal with tel | ||||
| > | ephone headphones for extended periods of time. - Basic math skills required. - Proven ability to de | ||||
| > | al with a wide variety of individuals; - Ability to deal sensitively and effectively with patients. | ||||
| > | - Excellent organizational and problem-solving skills. - Strong writing skills to include the abilit | ||||
| > | y to compose, edit, and proof a wide variety of documents. - Demonstrated administrative/office coor | ||||
| > | dination skills. - Demonstrated knowledge of medical practice terminology. - Within six months of st | ||||
| > | art date, based upon completion of training, the Supervisor, completes the proficiency checklist wit | ||||
| > | h the employee. This includes the following areas if applicable - Referrals(Incoming referral entry) | ||||
| > | and handling all referral WQs - Schedule surgeries - Work applicable work queues - Enter/edit outsi | ||||
| > | de test results - Messaging(CRM) if applicable - 2nd calls in CRM if applicable - Telephone encounte | ||||
| > | rs - My open encounter - Staff message - New message - Route Patient advice request to providers(My | ||||
| > | Chart) - Patient Schedule(My Chart) - Letters - Pools - Patient look up - Check in process - Check o | ||||
| > | ut process - Comment field - Quick note - Scanning Preferred Qualifications - Demonstrated experienc | ||||
| > | e in health care (may include medical, dental or veterinary) in the following areas: patient schedul | ||||
| > | ing, insurance verification, medical record data abstraction, or patient financial services. - Prior | ||||
| > | experience with appointment, ancillary service or surgical scheduling or a combination of all three | ||||
| > | . - Bi-lingual or multi-lingual capability(Spanish, Cantonese, and Russian) strongly preferred. - Pr | ||||
| > | ior experience with EPIC. | ||||
| 5 | The Practice Coordinator 3 is primarily responsible for representing the administrative team as the | ||||
| > | public face of the Practice and works closely with the administrative, clinical and management team | ||||
| > | s to support practice operations and customer service recovery and intervention efforts. Provides su | ||||
| > | pport to all functions of the administrative teams including but not limited to: CRM messages, telep | ||||
| > | hone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. | ||||
| 6 | |||||
| 7 | The PC 3 is responsible for the maintenance of all routine clerical operations and communications. | ||||
| > | Adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff a | ||||
| > | nd providers at all times. The PC 3 is a team player who works closely with others and who is flexib | ||||
| > | le in dealing with the changing priorities. Requires a self-reliant individual who synthesizes their | ||||
| > | knowledge of practice operations in order to problem-solve, prioritize and facilitate complex trans | ||||
| > | actions in the course of their daily activities. | ||||
| 8 | |||||
| 9 | This position makes a difference for patients in an outpatient care unit by providing excellent cus | ||||
| > | tomer service, facilitating and ensuring the accuracy of the information flow between medical, hospi | ||||
| > | tal staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF camp | ||||
| > | us as needed and scheduled. | ||||