Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | Job Summary |
| 2 | Job Summary As a patient focused organization, UCSF Medical Center exists to enhance the health and | ||||
| > | well-being of people through patient care, research and education Success in this mission requires a | ||||
| > | culture of collaboration, excellence, leadership, and respect UCSF Medical Center seeks faculty and | ||||
| > | staff that are committed to the values of professionalism, respect, integrity, diversity, and excel | ||||
| > | lence that are integral to our mission. The Practice Coordinator is primarily responsible for repres | ||||
| > | enting the administrative team as the public face of the Practice and works closely with the adminis | ||||
| > | trative, clınıcal and management teams to support practice operations and customer service recovery | ||||
| > | and intervention efforts Provides support to all functions of the adminıstrative teams including but | ||||
| > | not limited to CRM messages, telephone encounters, referrals, APeX in baskets, scanning, filing, au | ||||
| > | thorizations, and billing. The PC is responsible for the maintenance of all routine clerical operati | ||||
| > | ons and communications Adheres to the UCSF House and Telephone Standards and is sensitive to the nee | ||||
| > | ds of patients, staff and providers at alltimes The PC is a team player who works closely with other | ||||
| > | s and who is flexible in dealing with the changing priorities Requires a self reliant individual who | ||||
| > | synthesizes knowledge of practice operations in order to problem-solve, prioritize and facilitate c | ||||
| > | omplex transactions in the course of daily activities. This position makes a difference for patients | ||||
| > | in an outpatient care unit by providing excellent customer service, facılitating and ensuring the a | ||||
| > | ccuracy of the information flow between medical, hospital staff and departments to maximize unit eff | ||||
| > | iciency The PC is required to work at any UCSF campus as needed and scheduled. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | As a patient focused organization, UCSF Medical Center exists to enhance the health and well-being |
| > | of people through patient care, research and education Success in this mission requires a culture of | ||||
| > | collaboration, excellence, leadership, and respect UCSF Medical Center seeks faculty and staff that | ||||
| > | are committed to the values of professionalism, respect, integrity, diversity, and excellence that | ||||
| > | are integral to our mission. | ||||
| 5 | Required Requirements - High School graduate or equivalent with four years related experience; or co | 4 | |||
| > | llege degree and 6 months related experience; or equivalent combination of education and experience. | ||||
| > | - Successfully passes fingerprinting protocol and is approved to be a cash collector - Strong compu | ||||
| > | ter skills, including basic keyboarding skills, and experience with at least two Office-type softwar | ||||
| > | e programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient reco | ||||
| > | rds systems. Able to sit at a computer terminal with telephone headphones for extended period of tim | ||||
| > | e. - Ability to analyze situations, prioritizes, and develops solutions and makes recommendations. - | ||||
| > | Ability to work with minimal supervision - Ability to use good judgment and work independently, at | ||||
| > | times under the pressure of deadlines - Ability to access situations prioritizes workload, develop s | ||||
| > | olutions and make recommendations. - Excellent customer service and communication/interpersonal skil | ||||
| > | ls, both over the telephone and directly. - Able to sit at a computer terminal with telephone headph | ||||
| > | ones for extended periods of time. - Basic math skills required. - Proven ability to deal with a wid | ||||
| > | e variety of individuals; - Ability to deal sensitively and effectively with patients. - Excellent o | ||||
| > | rganizational and problem-solving skills. - Strong writing skills to include the ability to compose, | ||||
| > | edit, and proof a wide variety of documents. - Demonstrated administrative/office coordination skil | ||||
| > | ls. - Demonstrated knowledge of medical practice terminology. - Within six months of start date, bas | ||||
| > | ed upon completion of training, the Supervisor, completes the proficiency checklist with the employe | ||||
| > | e. This includes the following areas if applicable - Referrals (Incoming referral entry) and handlin | ||||
| > | g all referral WQs - Pend orders - Pend smart sets - Schedule surgeries - Work applicable work queue | ||||
| > | s - Enter/edit outside test results - Messaging (CRM) if applicable - 2nd calls in CRM if applicable | ||||
| > | - Telephone encounters - My open encounter - Staff message - New message - Route Patient advice req | ||||
| > | uest to providers (My Chart) - Patient Schedule (My Chart) - Letters - Pools - Patient look up - Che | ||||
| > | ck in process - Check out process - Comment field - Quick note - Scanning Preferred Qualifications - | ||||
| > | Demonstrated experience in health care (may include medical, dental or veterinary) in the following | ||||
| > | areas: patient scheduling, insurance verification, medical record data abstraction, or patient fina | ||||
| > | ncial services. - Prior experience with appointment, ancillary service or surgical scheduling or a c | ||||
| > | ombination of all three. - Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) | ||||
| > | strongly preferred. - Prior experience with EPIC. | ||||
| 5 | The Practice Coordinator is primarily responsible for representing the administrative team as the p | ||||
| > | ublic face of the Practice and works closely with the administrative, clınıcal and management teams | ||||
| > | to support practice operations and customer service recovery and intervention efforts Provides suppo | ||||
| > | rt to all functions of the adminıstrative teams including but not limited to CRM messages, telephone | ||||
| > | encounters, referrals, APeX in baskets, scanning, filing, authorizations, and billing. | ||||
| 6 | |||||
| 7 | The PC is responsible for the maintenance of all routine clerical operations and communications Adh | ||||
| > | eres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and | ||||
| > | providers at alltimes The PC is a team player who works closely with others and who is flexible in d | ||||
| > | ealing with the changing priorities Requires a self reliant individual who synthesizes knowledge of | ||||
| > | practice operations in order to problem-solve, prioritize and facilitate complex transactions in the | ||||
| > | course of daily activities. | ||||
| 8 | |||||
| 9 | This position makes a difference for patients in an outpatient care unit by providing excellent cus | ||||
| > | tomer service, facılitating and ensuring the accuracy of the information flow between medical, hospi | ||||
| > | tal staff and departments to maximize unit efficiency The PC is required to work at any UCSF campus | ||||
| > | as needed and scheduled. | ||||