Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | JOB SUMMARY |
| 2 | JOB SUMMARY As a patient-focused organization, UCSF Medical Center exists to enhance the health and | ||||
| > | well-being of people through patient care, research and education. Success in this mission requires | ||||
| > | a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty a | ||||
| > | nd staff that are committed to the values of professionalism, respect, integrity, diversity, and exc | ||||
| > | ellence that are integral to our mission. The Practice Coordinator 3 is primarily responsible for re | ||||
| > | presenting the administrative team as the public face of the Practice and works closely with the adm | ||||
| > | inistrative, clinical and management teams to support practice operations and customer service recov | ||||
| > | ery and intervention efforts. S/he provides support to all functions of the administrative teams inc | ||||
| > | luding but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, | ||||
| > | filing, authorizations, and billing. The PC 3 is responsible for the maintenance of all routine cle | ||||
| > | rical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is | ||||
| > | sensitive to the needs of patients, staff and providers at all times. The PC 3 is a team player who | ||||
| > | works closely with others and who is flexible in dealing with the changing priorities. S/he is a s | ||||
| > | elf-reliant individual who synthesizes his/her knowledge of practice operations in order to problem- | ||||
| > | solve, prioritize and facilitate complex transactions in the course of his/her daily activities. Thi | ||||
| > | s position makes a difference for patients in an outpatient care unit by providing excellent custome | ||||
| > | r service, facilitating and ensuring the accuracy of the information flow between medical, hospital | ||||
| > | staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus a | ||||
| > | s needed and scheduled. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being o |
| > | f people through patient care, research and education. Success in this mission requires a culture of | ||||
| > | collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff tha | ||||
| > | t are committed to the values of professionalism, respect, integrity, diversity, and excellence that | ||||
| > | are integral to our mission. | ||||
| 5 | • High School graduate or equivalent with four years related experience; or college degree and 6 mon | 4 | |||
| > | ths related experience; or equivalent combination of education and experience. • Successfully passes | ||||
| > | fingerprinting protocol and is approved to be a cash collector • Strong computer skills, including | ||||
| > | basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outl | ||||
| > | ook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to s | ||||
| > | it at a computer terminal with telephone headphones for extended period of time. • Ability to analyz | ||||
| > | e situations, prioritizes, and develops solutions and makes recommendations. • Ability to work with | ||||
| > | minimal supervision • Ability to use good judgment and work independently, at times under the pressu | ||||
| > | re of deadlines • Ability to access situations prioritizes workload, develop solutions and make reco | ||||
| > | mmendations. • Excellent customer service and communication/interpersonal skills, both over the tele | ||||
| > | phone and directly. • Able to sit at a computer terminal with telephone headphones for extended peri | ||||
| > | ods of time. • Basic math skills required. • Proven ability to deal with a wide variety of individua | ||||
| > | ls; • Ability to deal sensitively and effectively with patients. • Excellent organizational and prob | ||||
| > | lem-solving skills. • Strong writing skills to include the ability to compose, edit, and proof a wid | ||||
| > | e variety of documents. • Demonstrated administrative/office coordination skills. • Demonstrated kno | ||||
| > | wledge of medical practice terminology. • Within six months of start date, based upon completion of | ||||
| > | training, the Supervisor, completes the proficiency checklist with the employee. This includes the f | ||||
| > | ollowing areas if applicable o Referrals (Incoming referral entry) and handling all referral WQs o P | ||||
| > | end orders o Pend smart sets o Schedule surgeries o Work applicable work queues o Enter/edit outside | ||||
| > | test results o Messaging (CRM) if applicable o 2nd calls in CRM if applicable o Telephone encounter | ||||
| > | s o My open encounter o Staff message o New message o Route Patient advice request to providers (My | ||||
| > | Chart) o Patient Schedule (My Chart) o Letters o Pools o Patient look up o Check in process o Check | ||||
| > | out process o Comment field o Quick note o Scanning Preferred Qualifications: • Demonstrated experie | ||||
| > | nce in health care (may include medical, dental or veterinary) in the following areas: patient sched | ||||
| > | uling, insurance verification, medical record data abstraction, or patient financial services. • Pri | ||||
| > | or experience with appointment, ancillary service or surgical scheduling or a combination of all thr | ||||
| > | ee. • Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred. • | ||||
| > | Prior experience with EPIC. Required Licenses/Certifications: • N/A | ||||
| 5 | The Practice Coordinator 3 is primarily responsible for representing the administrative team as the | ||||
| > | public face of the Practice and works closely with the administrative, clinical and management team | ||||
| > | s to support practice operations and customer service recovery and intervention efforts. S/he provid | ||||
| > | es support to all functions of the administrative teams including but not limited to: CRM messages, | ||||
| > | telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. | ||||
| 6 | |||||
| 7 | The PC 3 is responsible for the maintenance of all routine clerical operations and communications. | ||||
| > | S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, st | ||||
| > | aff and providers at all times. The PC 3 is a team player who works closely with others and who is f | ||||
| > | lexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes h | ||||
| > | is/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex | ||||
| > | transactions in the course of his/her daily activities. | ||||
| 8 | |||||
| 9 | This position makes a difference for patients in an outpatient care unit by providing excellent cus | ||||
| > | tomer service, facilitating and ensuring the accuracy of the information flow between medical, hospi | ||||
| > | tal staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF camp | ||||
| > | us as needed and scheduled. | ||||