Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | Job Summary |
| 2 | Job Summary As a patient-focused organization, UCSF Medical Center exists to enhance the health and | ||||
| > | well-being of people through patient care, research and education. Success in this mission requires | ||||
| > | a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty a | ||||
| > | nd staff that are committed to the values of professionalism, respect, integrity, diversity, and exc | ||||
| > | ellence that are integral to our mission. The Practice Coordinator 3 is primarily responsible for re | ||||
| > | presenting the administrative team as the public face of the Practice and works closely with the adm | ||||
| > | inistrative, clinical and management teams to support practice operations and customer service recov | ||||
| > | ery and intervention efforts. S/he provides support to all functions of the administrative teams inc | ||||
| > | luding but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, | ||||
| > | filing, authorizations, and billing. The PC 3 is responsible for the maintenance of all routine cle | ||||
| > | rical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is s | ||||
| > | ensitive to the needs of patients, staff and providers at all times. The PC 3 is a team player who w | ||||
| > | orks closely with others and who is flexible in dealing with the changing priorities. S/he is a self | ||||
| > | -reliant individual who synthesizes his/her knowledge of practice operations in order to problem-sol | ||||
| > | ve, prioritize and facilitate complex transactions in the course of his/her daily activities. This p | ||||
| > | osition makes a difference for patients in an outpatient care unit by providing excellent customer s | ||||
| > | ervice, facilitating and ensuring the accuracy of the information flow between medical, hospital sta | ||||
| > | ff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus as n | ||||
| > | eeded and scheduled. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being |
| > | of people through patient care, research and education. Success in this mission requires a culture o | ||||
| > | f collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff th | ||||
| > | at are committed to the values of professionalism, respect, integrity, diversity, and excellence tha | ||||
| > | t are integral to our mission. | ||||
| 5 | Required Qualilfications • High School graduate or equivalent with four years related experience; or | 4 | |||
| > | college degree and 6 months related experience; or equivalent combination of education and experien | ||||
| > | ce. • Successfully passes fingerprinting protocol and is approved to be a cash collector if applicab | ||||
| > | le. • Strong computer skills, including basic keyboarding skills, and experience with at least two O | ||||
| > | ffice-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through mul | ||||
| > | tiple patient records systems. Able to sit at a computer terminal with telephone headphones for exte | ||||
| > | nded period of time. • Ability to analyze situations, prioritizes, and develops solutions and makes | ||||
| > | recommendations. • Ability to work with minimal supervision • Ability to use good judgment and work | ||||
| > | independently, at times under the pressure of deadlines • Ability to access situations prioritizes w | ||||
| > | orkload, develop solutions and make recommendations. • Excellent customer service and communication/ | ||||
| > | interpersonal skills, both over the telephone and directly. • Able to sit at a computer terminal wit | ||||
| > | h telephone headphones for extended periods of time. • Basic math skills required. • Proven ability | ||||
| > | to deal with a wide variety of individuals; • Ability to deal sensitively and effectively with patie | ||||
| > | nts. • Excellent organizational and problem-solving skills. • Strong writing skills to include the a | ||||
| > | bility to compose, edit, and proof a wide variety of documents. • Demonstrated administrative/office | ||||
| > | coordination skills. • Demonstrated knowledge of medical practice terminology. • Within six months | ||||
| > | of start date, based upon completion of training, the Supervisor, completes the proficiency checklis | ||||
| > | t with the employee. This includes the following areas if applicable o Referrals (Incoming referral | ||||
| > | entry) and handling all referral WQs o Schedule surgeries o Work applicable work queues o Enter/edit | ||||
| > | outside test results o Messaging (CRM) if applicable o 2nd calls in CRM if applicable o Telephone e | ||||
| > | ncounters o My open encounter o Staff message o New message o Route Patient advice request to provid | ||||
| > | ers (My Chart) o Patient Schedule (My Chart) o Letters o Pools o Patient look up o Check in process | ||||
| > | o Check out process o Comment field o Quick note o Scanning Preferred Qualifications • Demonstrated | ||||
| > | experience in health care (may include medical, dental or veterinary) in the following areas: patien | ||||
| > | t scheduling, insurance verification, medical record data abstraction, or patient financial services | ||||
| > | . • Prior experience with appointment, ancillary service or surgical scheduling or a combination of | ||||
| > | all three. • Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly prefe | ||||
| > | rred. • Prior experience with EPIC. | ||||
| 5 | The Practice Coordinator 3 is primarily responsible for representing the administrative team as the | ||||
| > | public face of the Practice and works closely with the administrative, clinical and management team | ||||
| > | s to support practice operations and customer service recovery and intervention efforts. S/he provid | ||||
| > | es support to all functions of the administrative teams including but not limited to: CRM messages, | ||||
| > | telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. | ||||
| 6 | |||||
| 7 | The PC 3 is responsible for the maintenance of all routine clerical operations and communications. | ||||
| > | S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, st | ||||
| > | aff and providers at all times. The PC 3 is a team player who works closely with others and who is f | ||||
| > | lexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes h | ||||
| > | is/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex | ||||
| > | transactions in the course of his/her daily activities. | ||||
| 8 | |||||
| 9 | This position makes a difference for patients in an outpatient care unit by providing excellent cus | ||||
| > | tomer service, facilitating and ensuring the accuracy of the information flow between medical, hospi | ||||
| > | tal staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF camp | ||||
| > | us as needed and scheduled. | ||||