Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being o |
| > | f people through patient care, research and education. Success in this mission requires a culture of | ||||
| > | collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff tha | ||||
| > | t are committed to the values of professionalism, respect, integrity, diversity, and excellence that | ||||
| > | are integral to our mission. | ||||
| 2 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being o | ||||
| > | f people through patient care, research and education. Success in this mission requires a culture of | ||||
| > | collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff tha | ||||
| > | t are committed to the values of professionalism, respect, integrity, diversity, and excellence that | ||||
| > | are integral to our mission. The Practice Coordinator 3 is primarily responsible for representing t | ||||
| > | he administrative team as the public face of the Practice and works closely with the administrative, | ||||
| > | clinical and management teams to support practice operations and customer service recovery and inte | ||||
| > | rvention efforts. S/he provides support to all functions of the administrative teams including but n | ||||
| > | ot limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, aut | ||||
| > | horizations, and billing. The PC 3 is responsible for the maintenance of all routine clerical operat | ||||
| > | ions and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to | ||||
| > | the needs of patients, staff and providers at all times. The PC 3 is a team player who works close | ||||
| > | ly with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant | ||||
| > | individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prior | ||||
| > | itize and facilitate complex transactions in the course of his/her daily activities. This position m | ||||
| > | akes a difference for patients in an outpatient care unit by providing excellent customer service, f | ||||
| > | acilitating and ensuring the accuracy of the information flow between medical, hospital staff and de | ||||
| > | partments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus as needed and | ||||
| > | scheduled. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | The Practice Coordinator 3 is primarily responsible for representing the administrative team as the |
| > | public face of the Practice and works closely with the administrative, clinical and management team | ||||
| > | s to support practice operations and customer service recovery and intervention efforts. S/he provid | ||||
| > | es support to all functions of the administrative teams including but not limited to: CRM messages, | ||||
| > | telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. | ||||
| 5 | Required Qualifications: - High School graduate or equivalent with four years related experience; or | 4 | |||
| > | college degree and 6 months related experience; or equivalent combination of education and experien | ||||
| > | ce. - Successfully passes fingerprinting protocol and is approved to be a cash collector - Strong co | ||||
| > | mputer skills, including basic keyboarding skills, and experience with at least two Office-type soft | ||||
| > | ware programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient r | ||||
| > | ecords systems. Able to sit at a computer terminal with telephone headphones for extended period of | ||||
| > | time. - Ability to analyze situations, prioritizes, and develops solutions and makes recommendations | ||||
| > | . - Ability to work with minimal supervision - Ability to use good judgment and work independently, | ||||
| > | at times under the pressure of deadlines - Ability to access situations prioritizes workload, develo | ||||
| > | p solutions and make recommendations. - Excellent customer service and communication/interpersonal s | ||||
| > | kills, both over the telephone and directly. - Able to sit at a computer terminal with telephone hea | ||||
| > | dphones for extended periods of time. - Basic math skills required. - Proven ability to deal with a | ||||
| > | wide variety of individuals; - Ability to deal sensitively and effectively with patients. - Excellen | ||||
| > | t organizational and problem-solving skills. - Strong writing skills to include the ability to compo | ||||
| > | se, edit, and proof a wide variety of documents. - Demonstrated administrative/office coordination s | ||||
| > | kills. - Demonstrated knowledge of medical practice terminology. - Within six months of start date, | ||||
| > | based upon completion of training, the Supervisor, completes the proficiency checklist with the empl | ||||
| > | oyee. This includes the following areas if applicable o Referrals (Incoming referral entry) and hand | ||||
| > | ling all referral WQs o Pend orders o Pend smart sets o Schedule surgeries o Work applicable work qu | ||||
| > | eues o Enter/edit outside test results o Messaging (CRM) if applicable o 2nd calls in CRM if applica | ||||
| > | ble o Telephone encounters o My open encounter o Staff message o New message o Route Patient advice | ||||
| > | request to providers (My Chart) o Patient Schedule (My Chart) o Letters o Pools o Patient look up o | ||||
| > | Check in process o Check out process o Comment field o Quick note o Scanning Preferred Qualification | ||||
| > | s: - Demonstrated experience in health care (may include medical, dental or veterinary) in the follo | ||||
| > | wing areas: patient scheduling, insurance verification, medical record data abstraction, or patient | ||||
| > | financial services. - Prior experience with appointment, ancillary service or surgical scheduling or | ||||
| > | a combination of all three. - Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russi | ||||
| > | an) strongly preferred. - Prior experience with EPIC. | ||||
| 5 | The PC 3 is responsible for the maintenance of all routine clerical operations and communications. | ||||
| > | S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, st | ||||
| > | aff and providers at all times. The PC 3 is a team player who works closely with others and who is f | ||||
| > | lexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes h | ||||
| > | is/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex | ||||
| > | transactions in the course of his/her daily activities. | ||||
| 6 | |||||
| 7 | This position makes a difference for patients in an outpatient care unit by providing excellent cus | ||||
| > | tomer service, facilitating and ensuring the accuracy of the information flow between medical, hospi | ||||
| > | tal staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF camp | ||||
| > | us as needed and scheduled. | ||||