Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | Job Summary |
| 2 | Job Summary As a patient-focused organization, UCSF Medical Center exists to enhance the health and | ||||
| > | well-being of people through patient care, research and education Success in this mission requires a | ||||
| > | culture of collaboration, excellence, leadership, and respect UCSF Medical Center seeks faculty and | ||||
| > | staff that are committed to the values of professionalism, respect, integrity, diversity, and excel | ||||
| > | lence that are integral to our mission The Practice Coordinator is primarily responsible for represe | ||||
| > | nting the administrative team as the public face of the Practice and works closely with the administ | ||||
| > | rative, clinical and management teams to support practice operations and customer service recovery a | ||||
| > | nd intervention efforts Provides support to all functions of the administrative teams including but | ||||
| > | not limited to CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, aut | ||||
| > | horizations, and billing The PC is responsible for the maintenance of all routine clerical operation | ||||
| > | s and communications Adheres to the UCSF House and Telephone Standards and is sensitive to the needs | ||||
| > | of patients staff and providers at all times The PC is a team player who works closely with others | ||||
| > | and who is flexible in dealing with the changing priorities Requires a self-reliant individual who s | ||||
| > | ynthslzes knowledge of practice operations in order to problem-solve prioritize and faclitate comple | ||||
| > | x transactions in the course of daily activities This position makes a difference for patients in an | ||||
| > | outpatient care unit by providing excellent customer service, facilitating and ensuring the accurac | ||||
| > | y of the information flow between medical, hospital staff and departments to maximize unit efficienc | ||||
| > | y The PC Is required to work at any UCSF campus as needed and scheduled | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being |
| > | of people through patient care, research and education Success in this mission requires a culture of | ||||
| > | collaboration, excellence, leadership, and respect UCSF Medical Center seeks faculty and staff that | ||||
| > | are committed to the values of professionalism, respect, integrity, diversity, and excellence that | ||||
| > | are integral to our mission The Practice Coordinator is primarily responsible for representing the a | ||||
| > | dministrative team as the public face of the Practice and works closely with the administrative, cli | ||||
| > | nical and management teams to support practice operations and customer service recovery and interven | ||||
| > | tion efforts Provides support to all functions of the administrative teams including but not limited | ||||
| > | to CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations | ||||
| > | , and billing The PC is responsible for the maintenance of all routine clerical operations and commu | ||||
| > | nications Adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patient | ||||
| > | s staff and providers at all times The PC is a team player who works closely with others and who is | ||||
| > | flexible in dealing with the changing priorities Requires a self-reliant individual who synthslzes k | ||||
| > | nowledge of practice operations in order to problem-solve prioritize and faclitate complex transacti | ||||
| > | ons in the course of daily activities This position makes a difference for patients in an outpatient | ||||
| > | care unit by providing excellent customer service, facilitating and ensuring the accuracy of the in | ||||
| > | formation flow between medical, hospital staff and departments to maximize unit efficiency The PC Is | ||||
| > | required to work at any UCSF campus as needed and scheduled | ||||
| 5 | Required Qualifications: - High School graduate or equivalent with four years related experience, or | ||||
| > | college degree and 9 months related experience, or equivalent combination of education and experien | ||||
| > | ce - Successfully passes fingerprinting protocol and is approved to be a cash collector if applicabl | ||||
| > | e - Strong computer skills, including basic keyboarding skills, and experience with at least two Off | ||||
| > | ice type software programs (i e, Outlook, Word and Excel) Proven ability to navigate through multipl | ||||
| > | e patient records systems Able to sit at a computer terminal with telephone headphones for extended | ||||
| > | period of time - Ability to analyze situations, prioritizes, and develops solutions and makes recomm | ||||
| > | endations. - Ability to work with minimal supervision - Ability to use good judgment and work indepe | ||||
| > | ndently, at times under the pressure of deadlines - Ability to access situations prioritizes workloa | ||||
| > | d, develop solutions and make recommendations - Excellent customer service and communication/interpe | ||||
| > | rsonal skills, both over the telephone and directly - Able to sit at a computer terminal with teleph | ||||
| > | one headphones for extended periods of time - Basic math skills required - Proven ability to deal wi | ||||
| > | th a wide variety of individuals, - Ability to deal sensitively and effectively with patients - Exce | ||||
| > | llent organizational and problem-solving skills - Strong writing skills to include the ability to co | ||||
| > | mpose, edit, and proof a wide variety of documents. - Demonstrated administrative/office coordinatio | ||||
| > | n skills. - Demonstrated knowledge of medical practice terminology - Within six months of start date | ||||
| > | , based upon completion of training, the Supervisor, completes the proficiency checklist with the em | ||||
| > | ployee This includes the following areas if applicable o Referrals (Incoming referral entry) and han | ||||
| > | dling all referral WQs o Schedule surgeries o Work applicable work queues o Enter/edit outside test | ||||
| > | results o Messaging (CRM) if applicable o 2nd calls in CRM if applicable o Telephone encounters o My | ||||
| > | open encounter o Staff message o New message o Route Patient advice request to providers (My Chart) | ||||
| > | o Patient Schedule (My Chart) o Letters o Pools Patient look up o Check in process o Check out proc | ||||
| > | ess o Comment field o Quick note o Scanning Preferred Qualifications: - Demonstrated experience in h | ||||
| > | ealth care (may include medical, dental or veterinary) in the following areas patient scheduling, in | ||||
| > | surance verification, medical record data abstraction, or patient financial services - Prior experie | ||||
| > | nce with appointment, ancillary service or surgical scheduling or a combination of all three - Bi-li | ||||
| > | ngual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred - Prior exper | ||||
| > | ience with EPIC. | ||||