Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | ||
| 2 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being o | 1 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being o | ||
| > | f people through patient care, research and education. Success in this mission requires a culture of | > | f people through patient care, research and education. Success in this mission requires a culture of | ||
| > | collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff tha | > | collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff tha | ||
| > | t are committed to the values of professionalism, respect, integrity, diversity, and excellence that | > | t are committed to the values of professionalism, respect, integrity, diversity, and excellence that | ||
| > | are integral to our mission. The Practice Coordinator 2 is primarily responsible for representing t | > | are integral to our mission. The Practice Coordinator 2 is primarily responsible for representing t | ||
| > | he administrative team as the public face of the Practice and works closely with the administrative, | > | he administrative team as the public face of the Practice and works closely with the administrative, | ||
| > | clinical and management teams to support practice operations and customer service recovery and inte | > | clinical and management teams to support practice operations and customer service recovery and inte | ||
| > | rvention efforts. | > | rvention efforts. | ||
| t | 3 | t | |||
| 4 | Qualifications: | ||||
| 5 | Required Qualifications - High School graduate or equivalent with four years related experience; or | ||||
| > | college degree and 6 months related experience; or equivalent combination of education and experienc | ||||
| > | e. - Successfully passes fingerprinting protocol and is approved to be a cash collector if applicabl | ||||
| > | e. - Strong computer skills, including basic keyboarding skills, and experience with at least two Of | ||||
| > | fice-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through mult | ||||
| > | iple patient records systems. Able to sit at a computer terminal with telephone headphones for exten | ||||
| > | ded period of time. - Ability to analyze situations, prioritize, and develops solutions and makes re | ||||
| > | commendations. - Ability to work with minimal supervision - Ability to use good judgment and work in | ||||
| > | dependently, at times under the pressure of deadlines - Excellent customer service and communication | ||||
| > | /interpersonal skills, both over the telephone and directly. - Able to sit at a computer terminal wi | ||||
| > | th telephone headphones for extended periods of time. - Strong writing skills to include the ability | ||||
| > | to compose, edit, and proof a wide variety of documents. - Demonstrated administrative/office coord | ||||
| > | ination skills. - Demonstrated knowledge of medical practice terminology. - Within six months of sta | ||||
| > | rt date, based upon completion of training, the Supervisor completes the proficiency checklist with | ||||
| > | the employee. This includes the following areas if applicable- Referrals (Incoming referral entry) a | ||||
| > | nd handling all referral WQs - Schedule surgeries - Work applicable work queues - Enter/edit outside | ||||
| > | test results - Messaging (CRM) if applicable - 2nd calls in CRM if applicable - Telephone encounter | ||||
| > | s - My open encounter - Staff message - Route Patient advice request to providers (My Chart) - Patie | ||||
| > | nt Schedule (My Chart) - Letters - Check in process - Check out process - Pools Preferred Qualificat | ||||
| > | ions: - Demonstrated experience in health care (may include medical, dental or veterinary) in the fo | ||||
| > | llowing areas: patient scheduling, insurance verification, medical record data abstraction, or patie | ||||
| > | nt financial services. - Prior experience with appointments, ancillary service or surgical schedulin | ||||
| > | g or a combination of all three. - Bi-lingual or multi-lingual capability (Spanish, Cantonese, and R | ||||
| > | ussian) strongly preferred. - Prior experience with EPIC. | ||||