Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | JOB SUMMARY |
| 2 | JOB SUMMARY Under the direction of Guest Screening Services leadership, the Guest Screening Services | ||||
| > | Representative’s primary focus will be to ensure guest screening services are effectively delivered | ||||
| > | to patients and guests of UCSF Health. They will have responsibility to greet, screen check-in and | ||||
| > | badge patients and visitors. They will also round, survey and assist as needed in waiting areas as | ||||
| > | directed by leadership. Guest Screening Services Representatives will have responsibility for troub | ||||
| > | le shooting customer service challenges and to resolve customer service issues for the best possible | ||||
| > | outcomes for the people we serve. At times this will include escorting guests in a wheelchair to | ||||
| > | their destination, and using UCSF training for safely moving patients and guests. If lift equipment | ||||
| > | is needed, they will follow established procedures to arrange safe movement with the Transport Depa | ||||
| > | rtment. They must have the ability to perform and prioritize multiple tasks and work well with sta | ||||
| > | ff, patients and families in a complex environment. They will serve as a trainer and model for scree | ||||
| > | ning, checking-in, badging and customer service and PRIDE values for everyone that we serve. The Gu | ||||
| > | est Screening Services Representative will be responsible at times to represent our department and d | ||||
| > | ivision as requested at UCSF Health meetings. They are expected to exemplify UCSF Health values thr | ||||
| > | ough demonstration of exceptional service and follow UCSF Health Policies and Procedures. REPORTING | ||||
| > | RELATIONSHIPS None | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | Under the direction of Guest Screening Services leadership, the Guest Screening Services Representa |
| > | tive’s primary focus will be to ensure guest screening services are effectively delivered to patient | ||||
| > | s and guests of UCSF Health. They will have responsibility to greet, screen check-in and badge patie | ||||
| > | nts and visitors. They will also round, survey and assist as needed in waiting areas as directed by | ||||
| > | leadership. Guest Screening Services Representatives will have responsibility for trouble shooting c | ||||
| > | ustomer service challenges and to resolve customer service issues for the best possible outcomes for | ||||
| > | the people we serve. At times this will include escorting guests in a wheelchair to their destinati | ||||
| > | on, and using UCSF training for safely moving patients and guests. If lift equipment is needed, they | ||||
| > | will follow established procedures to arrange safe movement with the Transport Department. They mus | ||||
| > | t have the ability to perform and prioritize multiple tasks and work well with staff, patients and f | ||||
| > | amilies in a complex environment. They will serve as a trainer and model for screening, checking-in, | ||||
| > | badging and customer service and PRIDE values for everyone that we serve. The Guest Screening Servi | ||||
| > | ces Representative will be responsible at times to represent our department and division as requeste | ||||
| > | d at UCSF Health meetings. They are expected to exemplify UCSF Health values through demonstration o | ||||
| > | f exceptional service and follow UCSF Health Policies and Procedures. | ||||
| 5 | REQUIRED QUALIFICATIONS - This position requires flexibility to orient and work at all UCSF Medical | 4 | |||
| > | Center locations. - Ability to use sound judgment in responding to issues and concerns. - Solid comm | ||||
| > | unication and interpersonal skills to communicate effectively with all levels of staff verbally and | ||||
| > | in writing. - Solid organizational skills and ability to multi-task with demanding timeframes. - Wor | ||||
| > | king knowledge of common organization-specific and other computer application programs. - Ability to | ||||
| > | use discretion and maintain confidentiality. - Flexibility to orient and work at all UCSF Health lo | ||||
| > | cations - Able to provide wheelchair and walking escort service for patients - Ability to tolerate e | ||||
| > | xposure to patients with various outward manifestations of illness or injury - Strong decision makin | ||||
| > | g, problem solving positive attitude - Must choose to remain positive and support department and hos | ||||
| > | pital leadership and initiatives - Demonstrated ability to use high-level discretion and maintain a | ||||
| > | high level of confidentiality - Demonstrated skills in problem identification and escalation with go | ||||
| > | od judgment to prevent errors, delays, or waste - At least 2 years of related experience, preferably | ||||
| > | in a healthcare setting PREFERRED QUALIFICATION Please list: - Strong skills in data analysis, proj | ||||
| > | ect management, facilitating group work, and working in a hospital environment with systems improvem | ||||
| > | ent - Ability to effectively communicate information both verbally and in writing, and to produce re | ||||
| > | ports, documentations, and instructions - Bachelor's degree in related area and / or equivalent expe | ||||
| > | rience / training. REQUIRED LICENSES/CERTIFICATIONS Please list - None POPULATIONS SERVED Employees | ||||
| > | who routinely provide direct patient care require a statement concerning Populations Served Competen | ||||
| > | cies. Typically, a statement such as “Demonstrated ability to provide appropriate care based on the | ||||
| > | needs of a specific individual, including the patient’s age.” is sufficient. Select from the followi | ||||
| > | ng patient age categories. Infant Child Adolescent Adult Geriatric | ||||
| 5 | REPORTING RELATIONSHIPS | ||||
| 6 | |||||
| 7 | None | ||||