Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being o |
| > | f people through patient care, research and education. Success in this mission requires a culture of | ||||
| > | collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff tha | ||||
| > | t are committed to the values of professionalism, respect, integrity, diversity, and excellence that | ||||
| > | are integral to our mission. | ||||
| 2 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being o | ||||
| > | f people through patient care, research and education. Success in this mission requires a culture of | ||||
| > | collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff tha | ||||
| > | t are committed to the values of professionalism, respect, integrity, diversity, and excellence that | ||||
| > | are integral to our mission. The Practice Coordinator is primarily responsible for representing the | ||||
| > | administrative team as the public face of the Practice and works closely with the administrative, c | ||||
| > | linical and management teams to support practice operations and customer service recovery and interv | ||||
| > | ention efforts. Provides support to all functions of the administrative teams including but not limi | ||||
| > | ted to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizat | ||||
| > | ions, and billing. The PC is responsible for the maintenance of all routine clerical operations and | ||||
| > | communications. Adheres to the UCSF House and Telephone Standards and is sensitive to the needs of | ||||
| > | patients, staff and providers at all times. The PC is a team player who works closely with others an | ||||
| > | d who is flexible in dealing with the changing priorities. Requires a self-reliant individual who s | ||||
| > | ynthesizes knowledge of practice operations in order to problem-solve, prioritize and facilitate com | ||||
| > | plex transactions in the course of daily activities. This position makes a difference for patients i | ||||
| > | n an outpatient care unit by providing excellent customer service, facilitating and ensuring the acc | ||||
| > | uracy of the information flow between medical, hospital staff and departments to maximize unit effic | ||||
| > | iency. The PC is required to work fully onsite, and at any UCSF campus as needed and scheduled. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | The Practice Coordinator is primarily responsible for representing the administrative team as the p |
| > | ublic face of the Practice and works closely with the administrative, clinical and management teams | ||||
| > | to support practice operations and customer service recovery and intervention efforts. Provides supp | ||||
| > | ort to all functions of the administrative teams including but not limited to: CRM messages, telepho | ||||
| > | ne encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. | ||||
| 5 | REQUIRED - High School graduate or equivalent with four years related experience; or college degree | 4 | |||
| > | and 6 months related experience; or equivalent combination of education and experience. - Successful | ||||
| > | ly passes fingerprinting protocol and is approved to be a cash collector if applicable. - Strong com | ||||
| > | puter skills, including basic keyboarding skills, and experience with at least two Office-type softw | ||||
| > | are programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient re | ||||
| > | cords systems. Able to sit at a computer terminal with telephone headphones for extended period of t | ||||
| > | ime. - Ability to analyze situations, prioritizes, and develops solutions and makes recommendations. | ||||
| > | - Ability to work with minimal supervision - Ability to use good judgment and work independently, a | ||||
| > | t times under the pressure of deadlines - Ability to access situations prioritizes workload, develop | ||||
| > | solutions and make recommendations. - Excellent customer service and communication/interpersonal sk | ||||
| > | ills, both over the telephone and directly. - Able to sit at a computer terminal with telephone head | ||||
| > | phones for extended periods of time. - Basic math skills required. - Proven ability to deal with a w | ||||
| > | ide variety of individuals; - Ability to deal sensitively and effectively with patients. - Excellent | ||||
| > | organizational and problem-solving skills. - Strong writing skills to include the ability to compos | ||||
| > | e, edit, and proof a wide variety of documents. - Demonstrated administrative/office coordination sk | ||||
| > | ills. - Demonstrated knowledge of medical practice terminology. - Within six months of start date, b | ||||
| > | ased upon completion of training, the Supervisor, completes the proficiency checklist with the emplo | ||||
| > | yee. This includes the following areas if applicable - Referrals (Incoming referral entry) and handl | ||||
| > | ing all referral WQs) - Schedule surgeries - Work applicable work queues - Enter/edit outside test r | ||||
| > | esults - Messaging (CRM) if applicable - 2nd calls in CRM if applicable - Telephone encounters - My | ||||
| > | open encounter - Staff message - New message - Route Patient advice request to providers (My Chart) | ||||
| > | - Patient Schedule (My Chart) - Letters - Pools - Patient look up - Check in process - Check out pro | ||||
| > | cess - Comment field - Quick note - Scanning Preferred Qualifications: - Demonstrated experience in | ||||
| > | health care (may include medical, dental or veterinary) in the following areas: patient scheduling, | ||||
| > | surgery scheduling, insurance verification, medical record data abstraction, or patient financial se | ||||
| > | rvices. - Prior experience with appointment, ancillary service or surgical scheduling or a combinati | ||||
| > | on of all three. - Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly | ||||
| > | preferred. - Prior experience with EPIC. - Prior Experience in an outpatient clinic or Women’s Heal | ||||
| > | th clinic | ||||
| 5 | The PC is responsible for the maintenance of all routine clerical operations and communications. Ad | ||||
| > | heres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and | ||||
| > | providers at all times. The PC is a team player who works closely with others and who is flexible i | ||||
| > | n dealing with the changing priorities. Requires a self-reliant individual who synthesizes knowledge | ||||
| > | of practice operations in order to problem-solve, prioritize and facilitate complex transactions in | ||||
| > | the course of daily activities. | ||||
| 6 | |||||
| 7 | This position makes a difference for patients in an outpatient care unit by providing excellent cus | ||||
| > | tomer service, facilitating and ensuring the accuracy of the information flow between medical, hospi | ||||
| > | tal staff and departments to maximize unit efficiency. The PC is required to work fully onsite, and | ||||
| > | at any UCSF campus as needed and scheduled. | ||||