Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | ||
| 2 | Under the supervision of the Admissions and Registration Supervisor in collaboration with Patient Ca | 1 | Under the supervision of the Admissions and Registration Supervisor in collaboration with Patient Ca | ||
| > | re Unit Manager, the Senior Admitting Worker is generally assigned a primary work unit but may rotat | > | re Unit Manager, the Senior Admitting Worker is generally assigned a primary work unit but may rotat | ||
| > | e or be assigned to any area or site as outlined in the Admitting Department Expectations. The Seni | > | e or be assigned to any area or site as outlined in the Admitting Department Expectations. The Senio | ||
| > | or Admitting Worker is responsible for greeting, patient identification, check-in, registering patie | > | r Admitting Worker is responsible for greeting, patient identification, check-in, registering patien | ||
| > | nts, and coordinating escort upon arrival for services and/or after triage by the nurse. The regist | > | ts, and coordinating escort upon arrival for services and/or after triage by the nurse. The registra | ||
| > | ration process includes gathering demographic, financial information and entering it into the comput | > | tion process includes gathering demographic, financial information and entering it into the computer | ||
| > | er system quickly and accurately. Duties include cash collection and posting as appropriate. The Sen | > | system quickly and accurately. Duties include cash collection and posting as appropriate. The Senio | ||
| > | ior Admitting Worker must understand their role and be able to provide superior customer service and | > | r Admitting Worker must understand their role and be able to provide superior customer service and m | ||
| > | maintain a high degree of professionalism. He or she is required to utilize a variety of hospital i | > | aintain a high degree of professionalism. He or she is required to utilize a variety of hospital inf | ||
| > | nformation systems to effectively communicate with patients and visitors and to effectively respond | > | ormation systems to effectively communicate with patients and visitors and to effectively respond to | ||
| > | to inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical | > | inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical Ce | ||
| > | Center Policies and Procedures. All Senior Admitting Workers play a key role in a patients’ health | > | nter Policies and Procedures. | ||
| > | care experience in our Medical Center and must act as an ambassador. The incumbent is responsible to | ||||
| > | meet patient needs, demonstrate a willingness to learn new skills, and foster a harmonious work env | ||||
| > | ironment in which high-quality patient care and customer service are consistently provided. Team me | ||||
| > | mbers promote cooperative working relationships with each other, physicians, other disciplines and t | ||||
| > | he public by facilitating communication, displaying honesty and respect, displaying sensitivity to c | ||||
| > | ultural differences, and expressing and accepting feedback in a professional manner. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | All Senior Admitting Workers play a key role in a patients’ health care experience in our Medical C |
| > | enter and must act as an ambassador. The incumbent is responsible to meet patient needs, demonstrate | ||||
| > | a willingness to learn new skills, and foster a harmonious work environment in which high-quality p | ||||
| > | atient care and customer service are consistently provided. Team members promote cooperative working | ||||
| > | relationships with each other, physicians, other disciplines and the public by facilitating communi | ||||
| > | cation, displaying honesty and respect, displaying sensitivity to cultural differences, and expressi | ||||
| > | ng and accepting feedback in a professional manner. | ||||
| 5 | Requirements: • High school diploma or GED or equivalent. • Prior experience in healthcare, insuranc | ||||
| > | e-related or comparable level. • Ability to solve problems; ability to analyze data and recommend ch | ||||
| > | anges. • Must be able to multi-task and prioritize and demonstrate strong customer service skills. • | ||||
| > | Ability to follow instructions; work quickly and accurately in a fast-paced environment. • Must hav | ||||
| > | e basic PC skills and proficiency in Microsoft Office; typing 30 wpm. • Analytical and grammatical s | ||||
| > | kills are necessary to communicate effectively verbally and in writing. • Articulate and concise ora | ||||
| > | l communication and the ability to write clearly and concisely. • Ability to work collaboratively wi | ||||
| > | th a culturally diverse staff and patient/family population. • Ability to work independently with mi | ||||
| > | nimum supervision and work onsite in San Francisco. Note: The work schedule is rotating Sun-Sat., wo | ||||
| > | rking variable hours/shifts as noted: One 12-hour night shift every Tuesday and three 8-hour day shi | ||||
| > | fts scheduled throughout Sunday–Saturday, varying based on operational needs. Preferences: • Two (2) | ||||
| > | years’ experience in healthcare, insurance-related or comparable level. • Proficiency in health ins | ||||
| > | urance eligibility and authorization requirements. • Epic experience; Admissions, Discharges, and Tr | ||||
| > | ansfers (ADT) experience. • Bilingual capability - second language is highly desired. • Previous exp | ||||
| > | erience in hospital, insurance payer, or physician’s office setting. • Basic knowledge of Medical Te | ||||
| > | rminology. • Knowledge of government program regulations, Medicare, MIA, CCS, and other third-party | ||||
| > | payors. | ||||