| n | Job Description: | n | Candidate will be responsible for providing Tier 2 support for a suite of Imaging IT applications in |
| | | cluding: Workflow Orchestrator (WFO), Diagnostic and Clinical Viewers, Vendor Neutral Archive with E |
| | | nterprise Imaging integrations, Dictation systems, Radiation Dose management Systems, DICOM Router a |
| | | nd other Imaging IT AI applications as directed by the manager and business need. Candidate will be |
| | | responsible for working with departments throughout the UCSF enterprise to perform work/dataflow dis |
| | | covery, configure, test, and deploy imaging acquisition and image exchange workflows. Maintaining a |
| | | good partnership with departments throughout the medical center is an important aspect of providing |
| | | an excellent standard of care and customer service. Incumbent is required to meet with operational p |
| | | artners, develop Enterprise Imaging solution strategies and present options to leadership. Incumbent |
| | | will be responsible for managing application upgrades and system change management. |
| Candidate will be responsible for providing Tier 2 support for a suite of Imaging IT applications in | | |
| cluding: Workflow Orchestrator (WFO), Diagnostic and Clinical Viewers, Vendor Neutral Archive with E | | |
| nterprise Imaging integrations, Dictation systems, Radiation Dose management Systems, DICOM Router | | |
| and other Imaging IT AI applications as directed by the manager and business need. Candidate will b | | |
| e responsible for working with departments throughout the UCSF enterprise to perform work/dataflow d | | |
| iscovery, configure, test, and deploy imaging acquisition and image exchange workflows. Maintaining | | |
| a good partnership with departments throughout the medical center is an important aspect of providin | | |
| g an excellent standard of care and customer service. Incumbent is required to meet with operational | | |
| partners, develop Enterprise Imaging solution strategies and present options to leadership. Incumbe | | |
| nt will be responsible for managing application upgrades and system change management. Candidates mu | | |
| st have strong experience in DICOM, HL7, FHIR, IOCM, and other Imaging IT workflows. In addition, th | | |
| e candidate will be a part of the Imaging IT Team, ITIL Service Management, Software Development Lif | | |
| e Cycle (SDLC), and change management processes. Successful candidates should thrive in a dynamic e | | |
| nvironment, deal well with conflict, lead system outages and internal change management processes, a | | |
| nd manage multiple stakeholder requests daily. The candidate must be a self-starter and be able to m | | |
| anage small projects (less than 200 effort-hours) with a viable project delivery plan across other I | | |
| T partners. The incumbent is required to participate in rotating evening and weekend on-call coverag | | |
| e. Candidates must work with their peers and leadership in preserving the UCSF PRIDE culture. Excell | | |
| ent written and verbal communication skills are a must. Department Overview The UCSF Department of R | | |
| adiology Imaging IT team architects, implements, and manages the computer systems and networks neede | | |
| d to support more than 700,000 imaging studies annually. The Imaging IT team manages a complex appli | | |
| cation portfolio and end-user support. The Imaging IT portfolio supports over 28 imaging application | | |
| s and over 100 diagnostic workstations. The team collaborates with cross-functional departments dail | | |
| y to deploy various imaging IT projects and workflows. The team provides Monday -Friday 8am to 5pm s | | |
| upport including evening and weekend call to support the Medical Center needs. | | |
| | | |
| t | Qualifications: | t | Candidates must have strong experience in DICOM, HL7, FHIR, IOCM, and other Imaging IT workflows. I |
| | | n addition, the candidate will be a part of the Imaging IT Team, ITIL Service Management, Software D |
| | | evelopment Life Cycle (SDLC), and change management processes. Successful candidates should thrive i |
| | | n a dynamic environment, deal well with conflict, lead system outages and internal change management |
| | | processes, and manage multiple stakeholder requests daily. The candidate must be a self-starter and |
| | | be able to manage small projects (less than 200 effort-hours) with a viable project delivery plan a |
| | | cross other IT partners. The incumbent is required to participate in rotating evening and weekend on |
| | | -call coverage. Candidates must work with their peers and leadership in preserving the UCSF PRIDE cu |
| | | lture. Excellent written and verbal communication skills are a must. |
| REQUIRED QUALIFICATIONS - Bachelor's degree in related area and/or equivalent experience/training. - | | |
| 5-7 years of Imaging IT support experience - Broad and/or in-depth knowledge of 4-5 areas of focus | | |
| in clinical applications specialty area(s). Knowledge of systems and functions, including design, de | | |
| velopment, implementation, user support and training, maintenance, quality assurance, and system tes | | |
| ting and evaluation. - Working knowledge of the operations of Clinical Imaging IT systems and the po | | |
| licies, processes, and practices involved with managing, storing, and transferring medical images/da | | |
| ta – including DICOM and HL7. - Working knowledge of operations and documentation protocols, with de | | |
| monstrated analytical skills and the ability to work effectively on teams to test and evaluate syste | | |
| m performance, and implement new programs, upgrades, and hardware. - Working knowledge of installing | | |
| , configuring and trouble-shooting operating system and application software on Microsoft Windows co | | |
| mputer systems. Employee should be able to connect via SSH,VNC and RDP to remotely manage Windows, L | | |
| inux, and Unix systems, to remotely diagnose problems and perform file management functions. - Knowl | | |
| edge of security programs. Familiarity with DICOM communication language and transfer syntaxes, SOP | | |
| classes, and compression types. - Strong background in Vendor Neutral Archive, Enterprise Viewers, D | | |
| iagnostic Viewers, Worflow Orchestartors, Radiation Dose management solutions, DICOM Routers, post p | | |
| rocessing systems, and AI tools - Strong problem-resolution skills, with the ability to quickly diag | | |
| nose problems, and develop, test, and implement appropriate and effective solutions in a timely mann | | |
| er. - Strong interpersonal skills, with the ability to effectively train, support, and work collabor | | |
| atively with users of clinical information systems at all professional and technical levels. - Detai | | |
| l-oriented, with proven organizational skills and the ability to effectively manage time, prioritize | | |
| tasks, and see projects through to completion on deadline. - Strong written and verbal communicatio | | |
| n skills, with the ability to convey technical information and instructions to all levels of clinica | | |
| l applications users in a specific, clear, and concise manner. - Strong analytical skills and knowle | | |
| dge in documentation and reporting, with the ability to design and execute tests, analyze system per | | |
| formance data, and produce substantive reports and analyses. - Ability to work with senior staff and | | |
| managers, serving as a technical resource and providing advice and counsel on issues of functionali | | |
| ty, efficiency, cost-effectiveness, policy, and performance. PREFERRED QUALIFICATIONS - Background i | | |
| n data migration. - American Registry of Registered Technologists - Certified Imaging Informatics Pr | | |
| ofessional | | |
| | | Department Overview |
| | | |
| | | The UCSF Department of Radiology Imaging IT team architects, implements, and manages the computer s |
| | | ystems and networks needed to support more than 700,000 imaging studies annually. The Imaging IT tea |
| | | m manages a complex application portfolio and end-user support. The Imaging IT portfolio supports ov |
| | | er 28 imaging applications and over 100 diagnostic workstations. The team collaborates with cross-fu |
| | | nctional departments daily to deploy various imaging IT projects and workflows. The team provides Mo |
| | | nday -Friday 8am to 5pm support including evening and weekend call to support the Medical Center nee |
| | | ds. |