Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | Job Summary |
| 2 | Job Summary As a patient-focused organization, UCSF Medical Center exists to enhance the health and | ||||
| > | well-being of people through patient care, research and education. Success in this mission requires | ||||
| > | a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty a | ||||
| > | nd staff that are committed to the values of professionalism, respect, integrity, diversity, and exc | ||||
| > | ellence that are integral to our mission. The Practice Coordinator 3 is primarily responsible for re | ||||
| > | presenting the administrative team as the public face of the Practice and works closely with the adm | ||||
| > | inistrative, clinical and management teams to support practice operations and customer service recov | ||||
| > | ery and intervention efforts. They/Them provides support to all functions of the administrative team | ||||
| > | s including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scan | ||||
| > | ning, filing, authorizations, and billing. The PC 3 is responsible for the maintenance of all routin | ||||
| > | e clerical operations and communications. They/Them adheres to the UCSF House and Telephone Standard | ||||
| > | s and is sensitive to the needs of patients, staff and providers at all times. The PC 3 is a team pl | ||||
| > | ayer who works closely with others and who is flexible in dealing with the changing priorities. They | ||||
| > | /Them is a self-reliant individual who synthesizes their knowledge of practice operations in order t | ||||
| > | o problem-solve, prioritize and facilitate complex transactions in the course of their daily activit | ||||
| > | ies. This position makes a difference for patients in an outpatient care unit by providing excellent | ||||
| > | customer service, facilitating and ensuring the accuracy of the information flow between medical, h | ||||
| > | ospital staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF | ||||
| > | campus as needed and scheduled. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being |
| > | of | ||||
| 5 | Required Qualifications - High School graduate or equivalent with four years related experience; or | 4 | people through patient care, research and education. Success in this mission requires a culture of | ||
| > | college degree and 6 months related experience; or equivalent combination of education and experienc | ||||
| > | e. - Successfully passes fingerprinting protocol and is approved to be a cash collector (if applicab | ||||
| > | le) - Strong computer skills, including basic keyboarding skills, and experience with at least two O | ||||
| > | ffice-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through mul | ||||
| > | tiple patient records systems. Able to sit at a computer terminal with telephone headphones for exte | ||||
| > | nded period of time. - Ability to analyze situations, prioritizes tasks, and develops solutions and | ||||
| > | make recommendations. - Ability to work with minimal supervision - Ability to use good judgment and | ||||
| > | work independently, at times under the pressure of deadlines - Ability to access situations prioriti | ||||
| > | zes workload, develop solutions and make recommendations. - Excellent customer service and communica | ||||
| > | tion/interpersonal skills, both over the telephone and directly. - Able to sit at a computer termina | ||||
| > | l with telephone headphones for extended periods of time. - Basic math skills required. - Proven abi | ||||
| > | lity to deal with a wide variety of individuals; - Ability to deal sensitively and effectively with | ||||
| > | patients. - Excellent organizational and problem-solving skills. - Strong writing skills to include | ||||
| > | the ability to compose, edit, and proof a wide variety of documents. - Demonstrated administrative/o | ||||
| > | ffice coordination skills. - Demonstrated knowledge of medical practice terminology. - Within six mo | ||||
| > | nths of start date, based upon completion of training, the Supervisor, completes the proficiency che | ||||
| > | cklist with the employee. This includes the following areas if applicable - Referrals (Incoming refe | ||||
| > | rral entry) and handling all referral WQs - Schedule surgeries - Work applicable work queues - Messa | ||||
| > | ging (CRM) if applicable - 2nd calls in CRM if applicable - Telephone encounters - My open encounter | ||||
| > | - Staff message - New message - Route Patient advice request to providers (My Chart) - Patient Sche | ||||
| > | dule (My Chart) - Letters - Pools - Patient look up - Check in process - Check out process - Comment | ||||
| > | field - Quick note - Scanning Preferred Qualifications - Demonstrated experience in health care (ma | ||||
| > | y include medical, dental or veterinary) in the following areas: patient scheduling, insurance verif | ||||
| > | ication, medial record data abstraction, or patient financial services. - Experience in Radiology an | ||||
| > | d/or combination of hospital experience and knowledge of Radiology - Prior experience with appointme | ||||
| > | nt, ancillary service or surgical scheduling or a combination of all three. - Bi-lingual or multi-li | ||||
| > | ngual capability (Spanish, Cantonese, and Russian) strongly preferred. | ||||
| 5 | collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that | ||||
| > | are | ||||
| 6 | committed to the values of professionalism, respect, integrity, diversity, and excellence that are i | ||||
| > | ntegral to | ||||
| 7 | our mission. | ||||
| 8 | |||||
| 9 | The Practice Coordinator 3 is primarily responsible for representing the administrative team as the | ||||
| > | public | ||||
| 10 | face of the Practice and works closely with the administrative, clinical and management teams to sup | ||||
| > | port | ||||
| 11 | practice operations and customer service recovery and intervention efforts. They/Them provides suppo | ||||
| > | rt | ||||
| 12 | to all functions of the administrative teams including but not limited to: CRM messages, telephone | ||||
| 13 | encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. | ||||
| 14 | |||||
| 15 | The PC 3 is responsible for the maintenance of all routine clerical operations and communications. | ||||
| 16 | They/Them adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patient | ||||
| > | s, | ||||
| 17 | staff and providers at all times. The PC 3 is a team player who works closely with others and who is | ||||
| > | flexible | ||||
| 18 | in dealing with the changing priorities. They/Them is a self-reliant individual who synthesizes thei | ||||
| > | r | ||||
| 19 | knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transa | ||||
| > | ctions | ||||
| 20 | in the course of their daily activities. | ||||
| 21 | |||||
| 22 | This position makes a difference for patients in an outpatient care unit by providing excellent cust | ||||
| > | omer | ||||
| 23 | service, facilitating and ensuring the accuracy of the information flow between medical, hospital st | ||||
| > | aff and | ||||
| 24 | departments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus as needed | ||||
| 25 | and scheduled. | ||||