Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | Certain terms and conditions of employment for this position, including the rate of pay, benefits, e |
| > | tc., are currently subject to negotiation with the appropriate union. | ||||
| 2 | Certain terms and conditions of employment for this position, including the rate of pay, benefits, e | ||||
| > | tc., are currently subject to negotiation with the appropriate union. UCSF Network Field Services is | ||||
| > | the department is accountable for providing physical layers one and two of OSI model assistance for | ||||
| > | the University’s IT Eco-system on network-related tasks. This includes onsite field assistance for | ||||
| > | requests, troubleshooting, logistics, installation, maintenance, and lifecycle management of network | ||||
| > | equipment, software, single-phase uninterruptible power supplies (UPS), and intermediate distributi | ||||
| > | on frames (IDF) facilities for the university’s enterprise wired and wireless networks. The Field te | ||||
| > | am is available round-the-clock, 24/7/365, to reply to network service disruptions in the university | ||||
| > | ’s internal as well as affiliate buildings, facilities, and remote sites. Field Technical will faci | ||||
| > | litate customer training when necessary. The Network Field Services Technician will positively impac | ||||
| > | t UCSF’s operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, | ||||
| > | and effective in service of the university’s academic, medical, and research mission. This team mem | ||||
| > | ber will advance the University’s mission by delivering exceptional information technology services | ||||
| > | comprehensively and consistently across faculty, staff, and students. This role will execute UCSF’s | ||||
| > | vision while modeling UCSF’s culture and values. This role involves the operation of the University' | ||||
| > | s communications network, including telecommunications, as well as planning, designing, developing, | ||||
| > | installing, and maintaining communications network systems for the University. Department Overview U | ||||
| > | niversity of California, San Francisco (UCSF) is distinguished as a leading academic healthcare orga | ||||
| > | nization, home to groundbreaking discoveries, world-class education, and exceptional healthcare serv | ||||
| > | ices. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the | ||||
| > | technical services that enable the academic, medical, and research missions of the organization. Be | ||||
| > | yond a focus on maintaining systems and resolving issues, we are committed to nurturing the potentia | ||||
| > | l of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 suppo | ||||
| > | rt to the University community, upholding the highest level of responsiveness and reliability at all | ||||
| > | times for our customers. IS values innovation and excellence in ensuring secure and efficient IT se | ||||
| > | rvices, regardless of the hour or complexity of the issue. The Network Services team within Infrastr | ||||
| > | ucture Services holds a critical role in managing, maintaining, and developing the UCSFs ’ network i | ||||
| > | nfrastructure, particularly ensuring reliable technical accessibility for individuals engaged in vit | ||||
| > | al medical and health research work. Their core responsibilities include providing secure internet a | ||||
| > | nd network services, managing IT services, and maintaining data systems. They support end-users, man | ||||
| > | age system updates, repairs, and connectivity issues, and play an essential role in troubleshooting | ||||
| > | network issues, optimizing performance, and implementing protocols. They also oversee software and h | ||||
| > | ardware updates, and manage data storage, disaster recovery, and network resilience. Beyond this, Ne | ||||
| > | twork Services provides specialized technical support to other employees in the organization, with a | ||||
| > | focus on those involved in medical and health research. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | UCSF Network Field Services is the department is accountable for providing physical layers one and |
| > | two of OSI model assistance for the University’s IT Eco-system on network-related tasks. This includ | ||||
| > | es onsite field assistance for requests, troubleshooting, logistics, installation, maintenance, and | ||||
| > | lifecycle management of network equipment, software, single-phase uninterruptible power supplies (UP | ||||
| > | S), and intermediate distribution frames (IDF) facilities for the university’s enterprise wired and | ||||
| > | wireless networks. The Field team is available round-the-clock, 24/7/365, to reply to network servic | ||||
| > | e disruptions in the university’s internal as well as affiliate buildings, facilities, and remote si | ||||
| > | tes. Field Technical will facilitate customer training when necessary. | ||||
| 5 | REQUIRED QUALIFICATIONS - Bachelor’s Degree or equivalent combination of experience/training in one | 4 | |||
| > | or more of the following fields: computer science, engineering, computer information systems, etc. - | ||||
| > | Min 1 year experience working in one or more of the following fields: network services, field servi | ||||
| > | ces, information technology or network operations. 3 years preferred. - Experience in a technical su | ||||
| > | pport role, preferably in a field operations capacity. - Able to provide necessary documentation suc | ||||
| > | h as valid California driver’s license, complete UCSF transportation course for logistic purposes, a | ||||
| > | nd maintain good driver standing - Ability to diagnose and solve problems from non-technical descrip | ||||
| > | tions provided by clients. Ability to read, understand, and apply information presented in service m | ||||
| > | anuals, blueprints, and schematic diagrams. - Technical knowledge of computer hardware and software | ||||
| > | systems, including operating systems, productivity software, and other applications. Familiarity wit | ||||
| > | h network hardware platforms, network protocols and software, and connectivity issues. Ability to ma | ||||
| > | nage inventory of network hardware and software. - Demonstrated thorough knowledge of professional c | ||||
| > | ommunications and network concepts necessary to resolve issues using established parameters, creativ | ||||
| > | ity, and independent judgment, escalating as necessary. - Strong analytical and problem-solving skil | ||||
| > | ls, with the ability to identify and resolve complex network issues. - Strong written and verbal com | ||||
| > | munication skills. Able to communicate ideas clearly to technical and non-technical personnel at var | ||||
| > | ious levels in the organization. - Ability to develop positive working relationships and a strong ra | ||||
| > | pport with team members and stakeholders. - Ability to maintain records of work done, problems encou | ||||
| > | ntered, and solutions implemented for future troubleshooting and knowledge base for other technician | ||||
| > | s working on the same network. - Strong organizational skills and is able to prioritize project need | ||||
| > | s. Experience working in a project-based environment using leading project management practices incl | ||||
| > | uding schedule management, status reporting, and communication of project risks and issues. - Strong | ||||
| > | demonstrated problem-solving skills. Able to ask questions, gather information, evaluate options, a | ||||
| > | nd make decisions with integrity. - Ability to think creatively and is able to work independently an | ||||
| > | d with agility in a fast-paced environment, including responding to network emergencies. - Ability t | ||||
| > | o learn effectively and meet deadlines. - Adhere to all UCSF protocols for entering all patient care | ||||
| > | locations such as operating rooms, Emergency Department, and all other clinical areas. PREFERRED QU | ||||
| > | ALIFICATIONS - Bachelor’s Degree in one or more of the following fields: computer science, engineeri | ||||
| > | ng, computer information systems, etc. - Certifications- Cisco Certified Technician (CCT) - Informat | ||||
| > | ion Technology Infrastructure Library (ITIL) - CompTIA Network+ | ||||
| 5 | The Network Field Services Technician will positively impact UCSF’s operations and culture by ensur | ||||
| > | ing UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the univers | ||||
| > | ity’s academic, medical, and research mission. This team member will advance the University’s missio | ||||
| > | n by delivering exceptional information technology services comprehensively and consistently across | ||||
| > | faculty, staff, and students. This role will execute UCSF’s vision while modeling UCSF’s culture and | ||||
| > | values. | ||||
| 6 | |||||
| 7 | This role involves the operation of the University's communications network, including telecommunic | ||||
| > | ations, as well as planning, designing, developing, installing, and maintaining communications netwo | ||||
| > | rk systems for the University. | ||||
| 8 | |||||
| 9 | Department Overview | ||||
| 10 | |||||
| 11 | University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare or | ||||
| > | ganization, home to groundbreaking discoveries, world-class education, and exceptional healthcare se | ||||
| > | rvices. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring t | ||||
| > | he technical services that enable the academic, medical, and research missions of the organization. | ||||
| > | Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potent | ||||
| > | ial of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 sup | ||||
| > | port to the University community, upholding the highest level of responsiveness and reliability at a | ||||
| > | ll times for our customers. IS values innovation and excellence in ensuring secure and efficient IT | ||||
| > | services, regardless of the hour or complexity of the issue. | ||||
| 12 | |||||
| 13 | The Network Services team within Infrastructure Services holds a critical role in managing, maintai | ||||
| > | ning, and developing the UCSFs ’ network infrastructure, particularly ensuring reliable technical ac | ||||
| > | cessibility for individuals engaged in vital medical and health research work. Their core responsibi | ||||
| > | lities include providing secure internet and network services, managing IT services, and maintaining | ||||
| > | data systems. They support end-users, manage system updates, repairs, and connectivity issues, and | ||||
| > | play an essential role in troubleshooting network issues, optimizing performance, and implementing p | ||||
| > | rotocols. They also oversee software and hardware updates, and manage data storage, disaster recover | ||||
| > | y, and network resilience. Beyond this, Network Services provides specialized technical support to o | ||||
| > | ther employees in the organization, with a focus on those involved in medical and health research. | ||||