Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | Job Summary |
| 2 | Job Summary As a patient-focused organization, UCSF Medical Center exists to enhance the health and | ||||
| > | well-being of people through patient care, research and education. Success in this mission requires | ||||
| > | a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty a | ||||
| > | nd staff that are committed to the values of professionalism, respect, integrity, diversity, and exc | ||||
| > | ellence that are integral to our mission. The Practice Coordinator is primarily responsible for repr | ||||
| > | esenting the administrative team as the public face of the Practice and works closely with the admin | ||||
| > | istrative, clinical and management teams to support practice operations and customer service recover | ||||
| > | y and intervention efforts. S/he provides support to all functions of the administrative teams inclu | ||||
| > | ding but not limited to: messages, telephone encounters, referrals, APeX in-baskets, scanning, filin | ||||
| > | g, authorizations, and billing. The PC is responsible for the maintenance of all routine clerical op | ||||
| > | erations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitiv | ||||
| > | e to the needs of patients, staff and providers at all times. The PC is a team player who works clos | ||||
| > | ely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant | ||||
| > | individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prio | ||||
| > | ritize and facilitate complex transactions in the course of his/her daily activities. This position | ||||
| > | makes a difference for patients in an outpatient care unit by providing excellent customer service, | ||||
| > | facilitating and ensuring the accuracy of the information flow between medical, hospital staff and d | ||||
| > | epartments to maximize unit efficiency. The PC is required to work at any UCSF campus as needed and | ||||
| > | scheduled. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being |
| > | of people through patient care, research and education. Success in this mission requires a culture o | ||||
| > | f collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff th | ||||
| > | at are committed to the values of professionalism, respect, integrity, diversity, and excellence tha | ||||
| > | t are integral to our mission. | ||||
| 5 | Required Qualifications - High School graduate or equivalent with four years related experience; or | 4 | |||
| > | college degree and 6 months related experience; or equivalent combination of education and experienc | ||||
| > | e. - Successfully passes fingerprinting protocol and is approved to be a cash collector - Strong com | ||||
| > | puter skills, including basic keyboarding skills, and experience with at least two Office-type softw | ||||
| > | are programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient re | ||||
| > | cords systems. Able to sit at a computer terminal with telephone headphones for extended period of t | ||||
| > | ime. - Ability to analyze situations, prioritizes, and develops solutions and makes recommendations. | ||||
| > | - Ability to work with minimal supervision - Ability to use good judgment and work independently, a | ||||
| > | t times under the pressure of deadlines - Ability to access situations prioritizes workload, develop | ||||
| > | solutions and make recommendations. - Excellent customer service and communication/interpersonal sk | ||||
| > | ills, both over the telephone and directly. - Able to sit at a computer terminal with telephone head | ||||
| > | phones for extended periods of time. - Basic math skills required. - Proven ability to deal with a w | ||||
| > | ide variety of individuals; - Ability to deal sensitively and effectively with patients. - Excellent | ||||
| > | organizational and problem-solving/process improvement skills - Strong writing skills to include th | ||||
| > | e ability to compose, edit, and proof a wide variety of documents. - Demonstrated administrative/off | ||||
| > | ice coordination skills. - Demonstrated knowledge of medical practice terminology. - Within six mont | ||||
| > | hs of start date, based upon completion of training, the Supervisor, completes the proficiency check | ||||
| > | list with the employee. This includes the following areas if applicable - Referrals (Incoming referr | ||||
| > | al entry) and handling all referral WQs - Work applicable work queues - Messaging (CRM) if applicabl | ||||
| > | e - 2nd calls in CRM if applicable - Telephone encounters - My open encounter - Staff message - New | ||||
| > | message - Route Patient advice request to providers (My Chart) - Patient Schedule (My Chart) - Lette | ||||
| > | rs - Pools - Patient look up - Check in process - Check out process - Comment field - Quick note - S | ||||
| > | canning Preferred Qualifications - Bachelor’s Degree in Health Science or equivalent - Demonstrated | ||||
| > | experience in health care (may include medical, dental or veterinary) in the following areas: patien | ||||
| > | t scheduling, insurance verification, medical record data abstraction, or patient financial services | ||||
| > | . - Prior experience with appointment, ancillary service or surgical scheduling or a combination of | ||||
| > | all three. - Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly prefe | ||||
| > | rred. - Prior experience with EPIC. - Lean certification | ||||
| 5 | The Practice Coordinator is primarily responsible for representing the administrative team as the p | ||||
| > | ublic face of the Practice and works closely with the administrative, clinical and management teams | ||||
| > | to support practice operations and customer service recovery and intervention efforts. S/he provides | ||||
| > | support to all functions of the administrative teams including but not limited to: messages, teleph | ||||
| > | one encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. | ||||
| 6 | |||||
| 7 | The PC is responsible for the maintenance of all routine clerical operations and communications. S/ | ||||
| > | he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staf | ||||
| > | f and providers at all times. The PC is a team player who works closely with others and who is flexi | ||||
| > | ble in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/h | ||||
| > | er knowledge of practice operations in order to problem-solve, prioritize and facilitate complex tra | ||||
| > | nsactions in the course of his/her daily activities. | ||||
| 8 | |||||
| 9 | This position makes a difference for patients in an outpatient care unit by providing excellent cus | ||||
| > | tomer service, facilitating and ensuring the accuracy of the information flow between medical, hospi | ||||
| > | tal staff and departments to maximize unit efficiency. The PC is required to work at any UCSF campus | ||||
| > | as needed and scheduled. | ||||