Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being o |
| > | f people through patient care, research and education. Success in this mission requires a culture of | ||||
| > | collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff tha | ||||
| > | t are committed to the values of professionalism, respect, integrity, diversity, and excellence that | ||||
| > | are integral to our mission. | ||||
| 2 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being o | ||||
| > | f people through patient care, research and education. Success in this mission requires a culture of | ||||
| > | collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff tha | ||||
| > | t are committed to the values of professionalism, respect, integrity, diversity, and excellence that | ||||
| > | are integral to our mission. The Practice Coordinator 3 is primarily responsible for representing t | ||||
| > | he administrative team as the public face of the Practice and works closely with the administrative, | ||||
| > | clinical and management teams to support practice operations and customer service recovery and inte | ||||
| > | rvention efforts. S/he provides support to all functions of the administrative teams including but n | ||||
| > | ot limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, aut | ||||
| > | horizations, and billing. The PC 3 is responsible for the maintenance of all routine clerical operat | ||||
| > | ions and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to | ||||
| > | the needs of patients, staff and providers at all times. The PC 3 is a team player who works closel | ||||
| > | y with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant i | ||||
| > | ndividual who synthesizes his/her knowledge of practice operations in order to problem-solve, priori | ||||
| > | tize and facilitate complex transactions in the course of his/her daily activities. This position ma | ||||
| > | kes a difference for patients in an outpatient care unit by providing excellent customer service, fa | ||||
| > | cilitating and ensuring the accuracy of the information flow between medical, hospital staff and dep | ||||
| > | artments to maximize unit efficiency. This PC 3 position functions in the outpatient clinical settin | ||||
| > | gs at all UCSF Health sites (Mission Bay, Mt. Zion, joint UCSF health partnerships, Satellite Clinic | ||||
| > | s, or with UCSF Faculty at other off-site clinic sites, et al). | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | The Practice Coordinator 3 is primarily responsible for representing the administrative team as the |
| > | public face of the Practice and works closely with the administrative, clinical and management team | ||||
| > | s to support practice operations and customer service recovery and intervention efforts. S/he provid | ||||
| > | es support to all functions of the administrative teams including but not limited to: CRM messages, | ||||
| > | telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. | ||||
| 5 | REQUIRED QUALIFICATIONS Identify the minimum skills, knowledge and abilities required to competently | 4 | |||
| > | perform the job duties. Please complete this section in bullet form and include suggested minimum y | ||||
| > | ears of related experience, e.g., "Previous experience in healthcare or health insurance environment | ||||
| > | required (usually 3-5 years)" or "Five to seven years project management experience". This section | ||||
| > | should include the required educational background, work experience, skills, knowledge and abilities | ||||
| > | . These qualifications will be included in the job posting and will be used to screen applicants. Fl | ||||
| > | exibility statement below is required for all Medical Center positions. - High School graduate or eq | ||||
| > | uivalent with four years related experience; or college degree and 6 - months related experience; or | ||||
| > | equivalent combination of education and experience. - This position requires flexibility to orient | ||||
| > | and work at all UCSF Medical Center locations. - Apex/EMR experience - Strong knowledge or experienc | ||||
| > | e related to healthcare - Experience/knowledge of commercial and government payors - Strong knowledg | ||||
| > | e/experience with advanced authorization work - Experience in a Customer Service role PREFERRED QUAL | ||||
| > | IFICATION - Apex knowledge - Prior experience related to customer service - Prior experience in the | ||||
| > | health care industry - Past insurance/authorization experience related to CPT and ICD10 | ||||
| 5 | The PC 3 is responsible for the maintenance of all routine clerical operations and communications. | ||||
| > | S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, st | ||||
| > | aff and providers at all times. The PC 3 is a team player who works closely with others and who is f | ||||
| > | lexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes h | ||||
| > | is/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex | ||||
| > | transactions in the course of his/her daily activities. | ||||
| 6 | |||||
| 7 | This position makes a difference for patients in an outpatient care unit by providing excellent cus | ||||
| > | tomer service, facilitating and ensuring the accuracy of the information flow between medical, hospi | ||||
| > | tal staff and departments to maximize unit efficiency. This PC 3 position functions in the outpatien | ||||
| > | t clinical settings at all UCSF Health sites (Mission Bay, Mt. Zion, joint UCSF health partnerships, | ||||
| > | Satellite Clinics, or with UCSF Faculty at other off-site clinic sites, et al). | ||||