Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | ||
| 2 | Under the supervision of the Patient Access Services Manager, the Senior Admitting Worker (SAW) is g | 1 | Under the supervision of the Patient Access Services Manager, the Senior Admitting Worker (SAW) is g | ||
| > | enerally assigned a primary work unit but may rotate or be assigned to any area or site as outlined | > | enerally assigned a primary work unit but may rotate or be assigned to any area or site as outlined | ||
| > | in the Admitting Department Expectations. The Senior Admitting Worker is responsible for greeting, | > | in the Admitting Department Expectations. The Senior Admitting Worker is responsible for greeting, p | ||
| > | patient identification, check-in, registering patients, and coordinating escort upon arrival for ser | > | atient identification, check-in, registering patients, and coordinating escort upon arrival for serv | ||
| > | vices and/or after triage by the nurse. The registration process includes gathering demographic and | > | ices and/or after triage by the nurse. The registration process includes gathering demographic and f | ||
| > | financial information and entering it into the computer system quickly and accurately. Duties inclu | > | inancial information and entering it into the computer system quickly and accurately. Duties include | ||
| > | de cash collection and posting as appropriate. The Senior Admitting Worker must understand their rol | > | cash collection and posting as appropriate. The Senior Admitting Worker must understand their role | ||
| > | e and be able to provide superior customer service and maintain a high degree of professionalism. He | > | and be able to provide superior customer service and maintain a high degree of professionalism. He o | ||
| > | or she is required to utilize a variety of hospital information systems to effectively communicate | > | r she is required to utilize a variety of hospital information systems to effectively communicate wi | ||
| > | with patients and visitors and to effectively respond to inquiries. The Senior Admitting Worker mus | > | th patients and visitors and to effectively respond to inquiries. The Senior Admitting Worker must c | ||
| > | t comply with all guidelines put forth by the Medical Center Policies and Procedures. All Senior Adm | > | omply with all guidelines put forth by the Medical Center Policies and Procedures. | ||
| > | itting Workers play a key role in a patient’s health care experience in our Medical Center and must | ||||
| > | act as an ambassador. The incumbent is responsible for meeting patient needs, demonstrating a willin | ||||
| > | gness to learn new skills, and fostering a harmonious work environment in which high-quality patient | ||||
| > | care and customer service are consistently provided. Team members promote cooperative working relat | ||||
| > | ionships with each other, physicians, other disciplines, and the public by facilitating communicatio | ||||
| > | n, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing an | ||||
| > | d accepting feedback in a professional manner. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | All Senior Admitting Workers play a key role in a patient’s health care experience in our Medical C |
| > | enter and must act as an ambassador. The incumbent is responsible for meeting patient needs, demonst | ||||
| > | rating a willingness to learn new skills, and fostering a harmonious work environment in which high- | ||||
| > | quality patient care and customer service are consistently provided. Team members promote cooperativ | ||||
| > | e working relationships with each other, physicians, other disciplines, and the public by facilitati | ||||
| > | ng communication, displaying honesty and respect, displaying sensitivity to cultural differences, an | ||||
| > | d expressing and accepting feedback in a professional manner. | ||||
| 5 | Requirements: • High school diploma or GED or equivalent. • Must have demonstrated strong customer s | ||||
| > | ervice skills. • Prior experience in healthcare, insurance-related or comparable level. • Ability to | ||||
| > | problem solve; ability to analyze data and recommend changes. • Must be able to multi-task and prio | ||||
| > | ritize. • Ability to follow instructions; work quickly and accurately in a fast-paced environment. • | ||||
| > | Must have basic PC skills and proficiency in Microsoft Office, typing 30 wpm. • Analytical and gram | ||||
| > | matical skills are necessary to communicate effectively verbally and in writing. • Articulate and co | ||||
| > | ncise oral communication and the ability to write clearly and concisely. • Ability to work collabora | ||||
| > | tively with a culturally diverse staff and patient/family population. • Ability to work independentl | ||||
| > | y with minimum supervision. Preferences: • Two (2) or more years of experience in healthcare, insura | ||||
| > | nce-related or comparable level. • Proficiency in health insurance eligibility and authorization req | ||||
| > | uirements. • Epic experience; Admissions, Discharges, and Transfers (ADT) experience. • Second Langu | ||||
| > | age. • Previous experience in hospital, insurance payer, or physician’s office setting. • Basic know | ||||
| > | ledge of Medical Terminology. • Knowledge of government program regulations, MediCal, Medicare, MIA, | ||||
| > | CCS, and other third-party payors. | ||||