Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | JOB SUMMARY |
| 2 | JOB SUMMARY As a patient-focused organization, UCSF Medical Center exists to enhance the health and | ||||
| > | well-being of people through patient care, research and education. Success in this mission requires | ||||
| > | a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty a | ||||
| > | nd staff that are committed to the values of professionalism, respect, integrity, diversity, and exc | ||||
| > | ellence that are integral to our mission. The Practice Coordinator 3 is primarily responsible for re | ||||
| > | presenting the administrative team as the public face of the Practice and works closely with the adm | ||||
| > | inistrative, clinical and management teams to support practice operations and customer service recov | ||||
| > | ery and intervention efforts. S/he provides support to all functions of the administrative teams inc | ||||
| > | luding but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, | ||||
| > | filing, authorizations, and billing. The PC 3 is responsible for the maintenance of all routine cle | ||||
| > | rical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is s | ||||
| > | ensitive to the needs of patients, staff and providers at all times. The PC 3 is a team player who | ||||
| > | works closely with others and who is flexible in dealing with the changing priorities. S/he is a se | ||||
| > | lf-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-s | ||||
| > | olve, prioritize and facilitate complex transactions in the course of his/her daily activities. This | ||||
| > | position makes a difference for patients in an outpatient care unit by providing excellent customer | ||||
| > | service, facilitating and ensuring the accuracy of the information flow between medical, hospital s | ||||
| > | taff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus as | ||||
| > | needed and scheduled. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being |
| > | of people through patient care, research and education. Success in this mission requires a culture o | ||||
| > | f collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff th | ||||
| > | at are committed to the values of professionalism, respect, integrity, diversity, and excellence tha | ||||
| > | t are integral to our mission. | ||||
| 5 | REQUIRED - High School graduate or equivalent with four years related experience; or college degree | 4 | |||
| > | and 6 months related experience; or equivalent combination of education and experience. - Successful | ||||
| > | ly passes fingerprinting protocol and is approved to be a cash collector if applicable. - Strong com | ||||
| > | puter skills, including basic keyboarding skills, and experience with at least two Office-type softw | ||||
| > | are programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient re | ||||
| > | cords systems. Able to sit at a computer terminal with telephone headphones for extended period. - A | ||||
| > | bility to analyze situations, prioritize, and develop solutions and make recommendations. - Ability | ||||
| > | to work with minimal supervision - Ability to use good judgment and work independently at times unde | ||||
| > | r the pressure of deadlines - Ability to access situations prioritizes workload, develop solutions a | ||||
| > | nd make recommendations. - Excellent customer service and communication/interpersonal skills, both o | ||||
| > | ver the telephone and directly. - Able to sit at a computer terminal with telephone headphones for e | ||||
| > | xtended periods of time. - Basic math skills required. - Proven ability to deal with a wide variety | ||||
| > | of individuals; - Ability to deal sensitively and effectively with patients. - Excellent organizatio | ||||
| > | nal and problem-solving skills. - Strong writing skills to include the ability to compose, edit, and | ||||
| > | proof a wide variety of documents. - Demonstrated administrative/office coordination skills. - Demo | ||||
| > | nstrated knowledge of medical practice terminology. - Within six months of start date, based upon co | ||||
| > | mpletion of training, the Supervisor completes the proficiency checklist with the employee. This inc | ||||
| > | ludes the following areas if applicable - Referrals (Incoming referral entry) and handling all refer | ||||
| > | ral WQs - Schedule surgeries - Work applicable work queues - Enter/edit outside test results - Messa | ||||
| > | ging (CRM) if applicable - 2nd calls in CRM if applicable - Telephone encounters - My open encounter | ||||
| > | - Staff message - New message - Route Patient advice request to providers (My Chart) - Patient Sche | ||||
| > | dule (My Chart) - Letters - Pools - Patient look up - Check in process - Check out process - Comment | ||||
| > | field - Quick note - Scanning Preferred Qualifications: - Demonstrated experience in health care (m | ||||
| > | ay include medical, dental or veterinary) in the following areas: patient scheduling, insurance veri | ||||
| > | fication, medical record data abstraction, or patient financial services. - Prior experience with ap | ||||
| > | pointments, ancillary service or surgical scheduling or a combination of all three. - Bi-lingual or | ||||
| > | multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred. - Prior experience wi | ||||
| > | th EPIC. | ||||
| 5 | The Practice Coordinator 3 is primarily responsible for representing the administrative team as the | ||||
| > | public face of the Practice and works closely with the administrative, clinical and management team | ||||
| > | s to support practice operations and customer service recovery and intervention efforts. S/he provid | ||||
| > | es support to all functions of the administrative teams including but not limited to: CRM messages, | ||||
| > | telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. | ||||
| 6 | |||||
| 7 | The PC 3 is responsible for the maintenance of all routine clerical operations and communications. | ||||
| > | S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, st | ||||
| > | aff and providers at all times. The PC 3 is a team player who works closely with others and who is f | ||||
| > | lexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes h | ||||
| > | is/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex | ||||
| > | transactions in the course of his/her daily activities. | ||||
| 8 | |||||
| 9 | This position makes a difference for patients in an outpatient care unit by providing excellent cus | ||||
| > | tomer service, facilitating and ensuring the accuracy of the information flow between medical, hospi | ||||
| > | tal staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF camp | ||||
| > | us as needed and scheduled. | ||||