Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | ||
| 2 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being o | 1 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being o | ||
| > | f people through patient care, research and education. Success in this mission requires a culture of | > | f people through patient care, research and education. Success in this mission requires a culture of | ||
| > | collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff tha | > | collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff tha | ||
| > | t are committed to the values of professionalism, respect, integrity, diversity, and excellence that | > | t are committed to the values of professionalism, respect, integrity, diversity, and excellence that | ||
| > | are integral to our mission. | > | are integral to our mission. | ||
| t | 3 | t | |||
| 4 | Qualifications: | ||||
| 5 | REQUIRED - High School graduate or equivalent with four years related experience; or college degree | ||||
| > | and 6 months related experience; or equivalent combination of education and experience. - Successful | ||||
| > | ly passes fingerprinting protocol and is approved to be a cash collector if applicable. - Strong com | ||||
| > | puter skills, including basic keyboarding skills, and experience with at least two Office-type softw | ||||
| > | are programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient re | ||||
| > | cords systems. Able to sit at a computer terminal with telephone headphones for extended period of t | ||||
| > | ime. - Ability to analyze situations, prioritizes, and develops solutions and makes recommendations. | ||||
| > | - Ability to work with minimal supervision - Ability to use good judgment and work independently, a | ||||
| > | t times under the pressure of deadlines - Ability to access situations prioritizes workload, develop | ||||
| > | solutions and make recommendations. - Excellent customer service and communication/interpersonal sk | ||||
| > | ills, both over the telephone and directly. - Able to sit at a computer terminal with telephone head | ||||
| > | phones for extended periods of time. - Basic math skills required. - Proven ability to deal with a w | ||||
| > | ide variety of individuals; - Ability to deal sensitively and effectively with patients. - Excellent | ||||
| > | organizational and problem-solving skills. - Strong writing skills to include the ability to compos | ||||
| > | e, edit, and proof a wide variety of documents. - Demonstrated administrative/office coordination sk | ||||
| > | ills. - Demonstrated knowledge of medical practice terminology. - Within six months of start date, b | ||||
| > | ased upon completion of training, the Supervisor, completes the proficiency checklist with the emplo | ||||
| > | yee. This includes the following areas if applicable - Referrals (Incoming referral entry) and handl | ||||
| > | ing all referral WQs - Schedule surgeries - Work applicable work queues - Enter/edit outside test re | ||||
| > | sults - Messaging (CRM) if applicable - 2nd calls in CRM if applicable - Telephone encounters - My o | ||||
| > | pen encounter - Staff message - New message - Route Patient advice request to providers (My Chart) - | ||||
| > | Patient Schedule (My Chart) - Letters - Pools - Patient look up - Check in process - Check out proc | ||||
| > | ess - Comment field - Quick note - Scanning Preferred Qualifications: - Demonstrated experience in h | ||||
| > | ealth care (may include medical, dental or veterinary) in the following areas: patient scheduling, i | ||||
| > | nsurance verification, medical record data abstraction, or patient financial services. - Prior exper | ||||
| > | ience with appointment, ancillary service or surgical scheduling or a combination of all three. - Bi | ||||
| > | -lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred. - Prior e | ||||
| > | xperience with EPIC. | ||||