Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | Please note: this is a temporary assignment with potential to extend. |
| 2 | Please note: this is a temporary assignment with potential to extend. UCSF's Temporary Employment Pr | ||||
| > | ogram (TEP) recruits and hires temporary employees for immediate clerical and technical support serv | ||||
| > | ices to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employe | ||||
| > | es to work on special projects, fill in for regular employees who are on vacation or leave, or to te | ||||
| > | mporarily fill a vacant position during recruitment. Frequently temporary employees become successfu | ||||
| > | l candidates for career and limited appointment positions. As a patient-focused organization, UCSF M | ||||
| > | edical Center exists to enhance the health and well-being of people through patient care, research a | ||||
| > | nd education. Success in this mission requires a culture of collaboration, excellence, leadership, a | ||||
| > | nd respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professi | ||||
| > | onalism, respect, integrity, diversity, and excellence that are integral to our mission. The Practic | ||||
| > | e Coordinator 3 is primarily responsible for representing the administrative team as the public face | ||||
| > | of the Practice and works closely with the administrative, clinical and management teams to support | ||||
| > | practice operations and customer service recovery and intervention efforts. S/he provides support t | ||||
| > | o all functions of the administrative teams including but not limited to: CRM messages, telephone en | ||||
| > | counters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. The PC 3 is res | ||||
| > | ponsible for the maintenance of all routine clerical operations and communications. S/he adheres to | ||||
| > | the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and provider | ||||
| > | s at all times. The PC 3 is a team player who works closely with others and who is flexible in deali | ||||
| > | ng with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge | ||||
| > | of practice operations in order to problem-solve, prioritize and facilitate complex transactions in | ||||
| > | the course of his/her daily activities. This position makes a difference for patients in an outpati | ||||
| > | ent care unit by providing excellent customer service, facilitating and ensuring the accuracy of the | ||||
| > | information flow between medical, hospital staff and departments to maximize unit efficiency. The P | ||||
| > | C 3 is required to work at any UCSF campus as needed and scheduled. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate cler |
| > | ical and technical support services to UCSF Departments and various off-campus locations. UCSF depar | ||||
| > | tments deploy temporary employees to work on special projects, fill in for regular employees who are | ||||
| > | on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently tempo | ||||
| > | rary employees become successful candidates for career and limited appointment positions. | ||||
| 5 | Required: - High School graduate or equivalent with four years related experience; or college degree | 4 | |||
| > | and 6 months related experience; or equivalent combination of education and experience. - Experienc | ||||
| > | e with in-person client service - Scheduling patients - Strong computer skills, including basic keyb | ||||
| > | oarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word | ||||
| > | and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a co | ||||
| > | mputer terminal with telephone headphones for extended period of time. - Ability to analyze situatio | ||||
| > | ns, prioritizes, and develops solutions and makes recommendations. - Ability to work with minimal su | ||||
| > | pervision - Ability to use good judgment and work independently, at times under the pressure of dead | ||||
| > | lines - Ability to access situations prioritizes workload, develop solutions and make recommendation | ||||
| > | s. - Excellent customer service and communication/interpersonal skills, both over the telephone and | ||||
| > | directly. - Able to sit at a computer terminal with telephone headphones for extended periods of tim | ||||
| > | e. - Basic math skills required. - Proven ability to deal with a wide variety of individuals; - Abil | ||||
| > | ity to deal sensitively and effectively with patients. - Excellent organizational and problem-solvin | ||||
| > | g skills. - Strong writing skills to include the ability to compose, edit, and proof a wide variety | ||||
| > | of documents. - Demonstrated administrative/office coordination skills. Preferred: - EPIC/APeX stron | ||||
| > | gly preferred. - Experience in healthcare, including patient scheduling, insurance verification, and | ||||
| > | medical record data abstraction. - Experience in ambulatory settings. - Prior experience with appoi | ||||
| > | ntment, ancillary service, or surgical scheduling. | ||||
| 5 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being | ||||
| > | of people through patient care, research and education. Success in this mission requires a culture o | ||||
| > | f collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff th | ||||
| > | at are committed to the values of professionalism, respect, integrity, diversity, and excellence tha | ||||
| > | t are integral to our mission. | ||||
| 6 | The Practice Coordinator 3 is primarily responsible for representing the administrative team as the | ||||
| > | public face of the Practice and works closely with the administrative, clinical and management teams | ||||
| > | to support practice operations and customer service recovery and intervention efforts. S/he provide | ||||
| > | s support to all functions of the administrative teams including but not limited to: CRM messages, t | ||||
| > | elephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. | ||||
| 7 | |||||
| 8 | The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S | ||||
| > | /he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, sta | ||||
| > | ff and providers at all times. The PC 3 is a team player who works closely with others and who is fl | ||||
| > | exible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes hi | ||||
| > | s/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex | ||||
| > | transactions in the course of his/her daily activities. | ||||
| 9 | This position makes a difference for patients in an outpatient care unit by providing excellent cust | ||||
| > | omer service, facilitating and ensuring the accuracy of the information flow between medical, hospit | ||||
| > | al staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF campu | ||||
| > | s as needed and scheduled. | ||||