Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being o |
| > | f people through patient care, research and education. Success in this mission requires a culture of | ||||
| > | collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff tha | ||||
| > | t are committed to the values of professionalism, respect, integrity, diversity, and excellence that | ||||
| > | are integral to our mission. | ||||
| 2 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being o | ||||
| > | f people through patient care, research and education. Success in this mission requires a culture of | ||||
| > | collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff tha | ||||
| > | t are committed to the values of professionalism, respect, integrity, diversity, and excellence that | ||||
| > | are integral to our mission. Practice Coordinator 3 is primarily responsible for representing the a | ||||
| > | dministrative team as the public face of the Practice and work closely with the administrative, clin | ||||
| > | ical and management teams to support practice operations and customer service recovery and intervent | ||||
| > | ion efforts. S/he provides support to all functions of the administrative teams including but not li | ||||
| > | mited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authoriz | ||||
| > | ations, and billing. The PC 3 is responsible for the maintenance of all routine clerical operations | ||||
| > | and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the n | ||||
| > | eeds of patients, staff and providers always. The PC 3 is a team player who works closely with other | ||||
| > | s and who is flexible in dealing with with the changing priorities. S/he is a self-reliant individua | ||||
| > | l who synthesizes his/her knowledge of practice operations in order to solve problems, prioritize an | ||||
| > | d facilitate complex transactions in the course of his/her daily activities. This position makes a d | ||||
| > | ifference for patients in an outpatient care unit by providing excellent customer service, facilitat | ||||
| > | ing and ensuring the accuracy of the flow of information between medical, hospital staff and departm | ||||
| > | ents to maximize unit efficiency. The PC 3 is required to work at any UCSF campus as needed and sche | ||||
| > | duled. Department Description: Redwood City Specialty Care clinic is a surgical multi-specialty clin | ||||
| > | ic that sees both adult and pediatric patients and includes Orthopedics, Urology, Otolaryngology Hea | ||||
| > | d and Neck Surgery, and Audiology. Our Redwood City Orthopedic team is a part of UCSF Orthopedics a | ||||
| > | nd is a leading center for advanced musculoskeletal care, offering expert diagnosis, treatment, and | ||||
| > | rehabilitation for patients with orthopedic conditions. Staffed by a team of renowned faculty physic | ||||
| > | ians, the practice provides personalized, evidence-based care, utilizing the latest techniques and t | ||||
| > | echnologies to optimize patient outcomes. In addition to clinical excellence, the faculty is committ | ||||
| > | ed to advancing orthopedic research, training the next generation of specialists, and improving the | ||||
| > | overall quality of musculoskeletal health for diverse communities. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | Practice Coordinator 3 is primarily responsible for representing the administrative team as the pub |
| > | lic face of the Practice and work closely with the administrative, clinical and management teams to | ||||
| > | support practice operations and customer service recovery and intervention efforts. S/he provides su | ||||
| > | pport to all functions of the administrative teams including but not limited to: CRM messages, telep | ||||
| > | hone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. | ||||
| 5 | Required Qualifications: - High School graduate or equivalent with four years related experience; or | 4 | |||
| > | college degree and 6 months related experience; or equivalent combination of education and experien | ||||
| > | ce - Successfully passes fingerprinting protocol and is approved to be a cash collector if applicabl | ||||
| > | e - Strong computer skills, including basic keyboarding skills, and experience with at least two Off | ||||
| > | icetype software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multip | ||||
| > | le patient records systems. Able to sit at a computer terminal with telephone headphones for extende | ||||
| > | d period of time - Ability to analyze situations, prioritizes, and develops solutions and makes reco | ||||
| > | mmendations - Ability to work with minimal supervision - Ability to use good judgment and work indep | ||||
| > | endently, at times under the pressure of deadlines - Ability to access situations prioritizes worklo | ||||
| > | ad, develop solutions and make recommendations - Excellent customer service and communication/interp | ||||
| > | ersonal skills, both over the telephone and directly - Able to sit at a computer terminal with telep | ||||
| > | hone headphones for extended periods of time - Basic math skills required - Proven ability to deal w | ||||
| > | ith a wide variety of individuals - Ability to deal sensitively and effectively with patients - Exce | ||||
| > | llent organizational and problem-solving skills - Strong writing skills to include the ability to co | ||||
| > | mpose, edit, and proof a wide variety of documents - Demonstrated administrative/office coordination | ||||
| > | skills - Demonstrated knowledge of medical practice terminology - Within six months of start date, | ||||
| > | based upon completion of training, the Supervisor, completes the proficiency checklist with the empl | ||||
| > | oyee. This includes the following areas if applicable- Referrals (Incoming referral entry) and handl | ||||
| > | ing all referral WQs - Schedule surgeries - Work applicable work queues - Enter/edit outside test re | ||||
| > | sults - Messaging (CRM) if applicable - 2nd calls in CRM if applicable - Telephone encounters - My o | ||||
| > | pen encounter - Staff message - New message - Route Patient advice request to providers (My Chart) - | ||||
| > | Patient Schedule (My Chart) - Letters - Pools - Patient look up - Check in process - Check out proc | ||||
| > | ess - Comment field - Quick note - Scanning Preferred Qualifications: - Demonstrated experience in h | ||||
| > | ealth care (may include medical, dental or veterinary) in the following areas: patient scheduling, i | ||||
| > | nsurance verification, medical record data abstraction, or patient financial services - Prior experi | ||||
| > | ence with appointment, ancillary service or surgical scheduling or a combination of all three - Bi-l | ||||
| > | ingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred - Prior expe | ||||
| > | rience with EPIC | ||||
| 5 | The PC 3 is responsible for the maintenance of all routine clerical operations and communications. | ||||
| > | S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, st | ||||
| > | aff and providers always. The PC 3 is a team player who works closely with others and who is flexibl | ||||
| > | e in dealing with with the changing priorities. S/he is a self-reliant individual who synthesizes hi | ||||
| > | s/her knowledge of practice operations in order to solve problems, prioritize and facilitate complex | ||||
| > | transactions in the course of his/her daily activities. | ||||
| 6 | |||||
| 7 | This position makes a difference for patients in an outpatient care unit by providing excellent cus | ||||
| > | tomer service, facilitating and ensuring the accuracy of the flow of information between medical, ho | ||||
| > | spital staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF c | ||||
| > | ampus as needed and scheduled. | ||||
| 8 | |||||
| 9 | Department Description: | ||||
| 10 | |||||
| 11 | Redwood City Specialty Care clinic is a surgical multi-specialty clinic that sees both adult and pe | ||||
| > | diatric patients and includes Orthopedics, Urology, Otolaryngology Head and Neck Surgery, and Audiol | ||||
| > | ogy. Our Redwood City Orthopedic team is a part of UCSF Orthopedics and is a leading center for adva | ||||
| > | nced musculoskeletal care, offering expert diagnosis, treatment, and rehabilitation for patients wit | ||||
| > | h orthopedic conditions. Staffed by a team of renowned faculty physicians, the practice provides per | ||||
| > | sonalized, evidence-based care, utilizing the latest techniques and technologies to optimize patient | ||||
| > | outcomes. In addition to clinical excellence, the faculty is committed to advancing orthopedic rese | ||||
| > | arch, training the next generation of specialists, and improving the overall quality of musculoskele | ||||
| > | tal health for diverse communities. | ||||