Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | Under the direction of the Supervisor of the UCSF Cancer Center, the Team Lead supports team |
| 2 | Under the direction of the Supervisor of the UCSF Cancer Center, the Team Lead supports team perform | 2 | performance efforts and continuously improve protocols, workflows and infrastructure, and assist wit | ||
| > | ance efforts and continuously improve protocols, workflows and infrastructure, and assist with launc | > | h | ||
| > | hing new programming for the UCSF Cancer Center. Routinely supports the supervisor and manager on sp | ||||
| > | ecial projects that contribute to the improvement of department operations, the patient experience, | ||||
| > | and staff and provider engagement. Excellent analytical skills, collaboration with administrative an | ||||
| > | d physician stakeholders and implementation of customer service standards are essential in this job. | ||||
| > | Provides support to 20 practice coordinators: providing daily coordination and training for cancer | ||||
| > | center services. The team lead of the UCSF Cancer Center supports the department’s onboarding, train | ||||
| > | ing, coaching, and educational programs and efforts to enhance Practice Coordinator knowledge and de | ||||
| > | velopment. The team lead adheres to and exemplifies the House and Telephone Standards of the Medical | ||||
| > | Center. Works with service line steering committees, practice managers and supervisors, as appropri | ||||
| > | ate, in establishing policies and procedures in the provision of services. Meets with Supervisor/ Ma | ||||
| > | nager and practice leadership regularly (a minimum of quarterly or bi-annually depending on practice | ||||
| > | ) to review metrics, discuss updates to protocols, address issues, communicate changes in practice o | ||||
| > | r the center and make suggestions for improving workflow. The Team Lead is administratively responsi | ||||
| > | ble for providing efficient, personalized services to customers who include external referring physi | ||||
| > | cians, physician offices and patients. The team lead must effectively communicate with a diverse pop | ||||
| > | ulation of referring providers, patients, practice representatives and referring entities. | ||||
| 3 | launching new programming for the UCSF Cancer Center. Routinely supports the supervisor and manager | ||||
| 4 | on special projects that contribute to the improvement of department operations, the patient experie | ||||
| > | nce, | ||||
| 5 | and staff and provider engagement. Excellent analytical skills, collaboration with administrative an | ||||
| > | d | ||||
| 6 | physician stakeholders and implementation of customer service standards are essential in this job. | ||||
| 7 | Provides support to 20 practice coordinators: providing daily coordination and training for | ||||
| 8 | cancer center services. | ||||
| 3 | 9 | ||||
| t | 4 | Qualifications: | t | 10 | The team lead of the UCSF Cancer Center supports the department’s onboarding, training, coaching, a |
| > | nd | ||||
| 5 | Required Qualifications: - Bachelor's degree in related area and / or equivalent experience / traini | 11 | educational programs and efforts to enhance Practice Coordinator knowledge and development. | ||
| > | ng - 3 years of experience in related field - Thorough knowledge of the clinical and operational imp | ||||
| > | lications of medical billing practices including coding, billing systems and documentation requireme | ||||
| > | nts - Knowledge of ambulatory care clinic practice management including patient care workflows and p | ||||
| > | rocesses - Thorough understanding of medical terminology and specialized clinical knowledge of clini | ||||
| > | c practice area - Proven ability to apply knowledge of medical center policies and procedures and re | ||||
| > | lated legislative, accreditation, licensing and compliance environments to assess and monitor clinic | ||||
| > | operations - Excellent communication skills, including active listening and critical thinking - Dem | ||||
| > | onstrated ability to clearly and concisely communicate clinic content, rules and regulations - Stron | ||||
| > | g interpersonal skills. Actively cooperates and supports the work of others - Ability to work produc | ||||
| > | tively with anyone regardless of background - Empathetic and aware of impact on others - Productive | ||||
| > | in work volume, speed, quality and consistency - Ability to see projects through to completion on de | ||||
| > | adline - Excellent interpersonal judgment and discretion - Ability to work well as part of an admini | ||||
| > | strative team with a customer service orientation towards co-workers, faculty and researchers - Abil | ||||
| > | ity to perform all commonly applicable functions in the Microsoft Suite - Skills in data management | ||||
| > | - Effectively uses relevant healthcare and clinic operations information technology, including billi | ||||
| > | ng systems and medical record documentation - Thorough knowledge of data management and documentatio | ||||
| > | n methods used in ambulatory care clinics | ||||
| 12 | The team lead adheres to and exemplifies the House and Telephone Standards of the Medical Center. | ||||
| 13 | Works with service line steering committees, practice managers and supervisors, as appropriate, in | ||||
| 14 | establishing policies and procedures in the provision of services. Meets with Supervisor/ Manager an | ||||
| > | d | ||||
| 15 | practice leadership regularly (a minimum of quarterly or bi-annually depending on practice) to revie | ||||
| > | w | ||||
| 16 | metrics, discuss updates to protocols, address issues, communicate changes in practice or the center | ||||
| > | and | ||||
| 17 | make suggestions for improving workflow. | ||||
| 18 | |||||
| 19 | The Team Lead is administratively responsible for providing efficient, personalized services to cus | ||||
| > | tomers | ||||
| 20 | who include external referring physicians, physician offices and patients. The team lead must effect | ||||
| > | ively | ||||
| 21 | communicate with a diverse population of referring providers, patients, practice representatives and | ||||
| 22 | referring entities. | ||||