Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | Under the supervision of the Admission and Registration Supervisor in collaboration with the Patient |
| > | Care Unit Manager, the Principal Admitting Worker is generally assigned a primary work unit but may | ||||
| > | rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. | ||||
| 2 | Under the supervision of the Admission and Registration Supervisor in collaboration with the Patient | ||||
| > | Care Unit Manager, the Principal Admitting Worker is generally assigned a primary work unit but may | ||||
| > | rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The | ||||
| > | Principal Admitting Worker is responsible for greeting, patient identification, check-in, and regis | ||||
| > | tering patients, and coordinating escort upon arrival for services and/or after triage by the nurse. | ||||
| > | The registration process includes gathering financial and demographic information, cash collection | ||||
| > | , and entering it into the computer system quickly and accurately. The Principal Admitting Worker mu | ||||
| > | st understand their role, provide superior customer service, and maintain a high degree of professio | ||||
| > | nalism. He or she is required to utilize a variety of hospital information systems to effectively co | ||||
| > | mmunicate with patients and visitors and to effectively respond to inquiries. The Admitting Represe | ||||
| > | ntative must comply with all guidelines put forth by the Medical Center Policies and Procedures. All | ||||
| > | Admitting Workers have a critical influence on a patient’s health care experience in our Medical Ce | ||||
| > | nter and must act as an ambassador of services. The incumbent is responsible for meeting patient nee | ||||
| > | ds, demonstrating a willingness to learn new skills, and fostering a harmonious work environment in | ||||
| > | which high-quality patient care and customer service are consistently provided. Team members promot | ||||
| > | e cooperative working relationships with each other, physicians, other disciplines, and the public b | ||||
| > | y facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity t | ||||
| > | o cultural differences, and expressing and accepting feedback professionally. This position requires | ||||
| > | cross-training in Financial Counseling and assisting with Senior Admitting functions as needed. Fin | ||||
| > | ancial Counselor duties include screening and assigning patient liabilities for all emergent, urgent | ||||
| > | , and self-pay patients, processing reservations, confirming insurance eligibility and benefits, and | ||||
| > | securing authorizations. The Financial Counselor counsels patients and/or their families regarding | ||||
| > | their financial liability and secures deposits on self-pay and/or collects patient liability portio | ||||
| > | ns for routine/elective admissions. The incumbent will also screen all incoming patient transfers to | ||||
| > | UCSF Benioff Children’s Hospital. Pediatric access center duties include procuring the assignment o | ||||
| > | f beds from nursing units for incoming patients, tracking patient flow throughout the hospital, and | ||||
| > | performing census reconciliation. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | The Principal Admitting Worker is responsible for greeting, patient identification, check-in, and r |
| > | egistering patients, and coordinating escort upon arrival for services and/or after triage by the nu | ||||
| > | rse. The registration process includes gathering financial and demographic information, cash collect | ||||
| > | ion, and entering it into the computer system quickly and accurately. The Principal Admitting Worker | ||||
| > | must understand their role, provide superior customer service, and maintain a high degree of profes | ||||
| > | sionalism. He or she is required to utilize a variety of hospital information systems to effectively | ||||
| > | communicate with patients and visitors and to effectively respond to inquiries. The Admitting Repre | ||||
| > | sentative must comply with all guidelines put forth by the Medical Center Policies and Procedures. | ||||
| 5 | Requirements: - Associate's degree or two years of relevant experience. - Two (2) or more years of e | 4 | |||
| > | xperience at the Sr. Admitting Worker or comparable level. - Proficiency in health insurance eligibi | ||||
| > | lity and authorization requirements. - Proficiency in reimbursement of financial policies. - ADT exp | ||||
| > | erience required, knowledge of office machines; typing 30 wpm, and must have basic PC skills. - Abil | ||||
| > | ity to solve problems; analyze data and recommend changes. - Must be able to multitask and prioritiz | ||||
| > | e. - Ability to follow instructions; work quickly and accurately in a fast-paced environment. - Anal | ||||
| > | ytical and grammatical skills are necessary to communicate effectively verbally and in writing. - Ar | ||||
| > | ticulate and concise oral communication and the ability to write clearly and concisely. - Must have | ||||
| > | strong customer service skills. - Ability to work collaboratively with a culturally diverse staff an | ||||
| > | d patient/family population. - Ability to work independently with minimum supervision. - Ability to | ||||
| > | work in San Francisco, Monday-Friday, 9:00 to 5:30, and holidays when required. Preferences: - Bilin | ||||
| > | gual ability. - Previous experience in a hospital setting. - Basic knowledge of Medical Terminology. | ||||
| > | - Knowledge of government program regulations, Medicare, MIA, CCS, and other third-party payors. | ||||
| 5 | All Admitting Workers have a critical influence on a patient’s health care experience in our Medica | ||||
| > | l Center and must act as an ambassador of services. The incumbent is responsible for meeting patient | ||||
| > | needs, demonstrating a willingness to learn new skills, and fostering a harmonious work environment | ||||
| > | in which high-quality patient care and customer service are consistently provided. Team members pro | ||||
| > | mote cooperative working relationships with each other, physicians, other disciplines, and the publi | ||||
| > | c by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivit | ||||
| > | y to cultural differences, and expressing and accepting feedback professionally. | ||||
| 6 | |||||
| 7 | This position requires cross-training in Financial Counseling and assisting with Senior Admitting f | ||||
| > | unctions as needed. Financial Counselor duties include screening and assigning patient liabilities f | ||||
| > | or all emergent, urgent, and self-pay patients, processing reservations, confirming insurance eligib | ||||
| > | ility and benefits, and securing authorizations. The Financial Counselor counsels patients and/or th | ||||
| > | eir families regarding their financial liability and secures deposits on self-pay and/or collects pa | ||||
| > | tient liability portions for routine/elective admissions. The incumbent will also screen all incomin | ||||
| > | g patient transfers to UCSF Benioff Children’s Hospital. Pediatric access center duties include proc | ||||
| > | uring the assignment of beds from nursing units for incoming patients, tracking patient flow through | ||||
| > | out the hospital, and performing census reconciliation. | ||||