Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| t | 1 | Job Description: | t | 1 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being o |
| > | f people through patient care, research and education. Success in this mission requires a culture of | ||||
| > | collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff tha | ||||
| > | t are committed to the values of professionalism, respect, integrity, diversity, and excellence that | ||||
| > | are integral to our mission. | ||||
| 2 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being o | 2 | The Practice Coordinator 3 is primarily responsible for representing the administrative team as the | ||
| > | f people through patient care, research and education. Success in this mission requires a culture of | > | public face of the Practice and works closely with the administrative, clinical and management teams | ||
| > | collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff tha | > | to support practice operations and customer service recovery and intervention efforts. S/he provide | ||
| > | t are committed to the values of professionalism, respect, integrity, diversity, and excellence that | > | s support to all functions of the administrative teams including but not limited to: CRM messages, t | ||
| > | are integral to our mission. The Practice Coordinator 3 is primarily responsible for representing t | > | elephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. | ||
| > | he administrative team as the public face of the Practice and works closely with the administrative, | ||||
| > | clinical and management teams to support practice operations and customer service recovery and inte | ||||
| > | rvention efforts. S/he provides support to all functions of the administrative teams including but n | ||||
| > | ot limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, aut | ||||
| > | horizations, and billing. The PC 3 is responsible for the maintenance of all routine clerical operat | ||||
| > | ions and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to | ||||
| > | the needs of patients, staff and providers at all times. The PC 3 is a team player who works closely | ||||
| > | with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant ind | ||||
| > | ividual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioriti | ||||
| > | ze and facilitate complex transactions in the course of his/her daily activities. This position make | ||||
| > | s a difference for patients in an outpatient care unit by providing excellent customer service, faci | ||||
| > | litating and ensuring the accuracy of the information flow between medical, hospital staff and depar | ||||
| > | tments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus as needed and sc | ||||
| > | heduled. | ||||
| 3 | 3 | The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S | |||
| > | /he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, sta | ||||
| > | ff and providers at all times. The PC 3 is a team player who works closely with others and who is fl | ||||
| > | exible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes hi | ||||
| > | s/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex | ||||
| > | transactions in the course of his/her daily activities. | ||||
| 4 | Qualifications: | 4 | This position makes a difference for patients in an outpatient care unit by providing excellent cust | ||
| > | omer service, facilitating and ensuring the accuracy of the information flow between medical, hospit | ||||
| > | al staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF campu | ||||
| > | s as needed and scheduled. | ||||
| 5 | Required Qualifications - High School graduate or equivalent with four years related experience; or | ||||
| > | college degree and 6 months related experience; or equivalent combination of education and experienc | ||||
| > | e. - Successfully passes fingerprinting protocol and is approved to be a cash collector if applicabl | ||||
| > | e. - Strong computer skills, including basic keyboarding skills, and experience with at least two Of | ||||
| > | fice-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through mult | ||||
| > | iple patient records systems. Able to sit at a computer terminal with telephone headphones for exten | ||||
| > | ded period of time. - Ability to analyze situations, prioritize, and develops solutions and makes re | ||||
| > | commendations. - Ability to work with minimal supervision - Ability to use good judgment and work in | ||||
| > | dependently, at times under the pressure of deadlines - Excellent customer service and communication | ||||
| > | /interpersonal skills, both over the telephone and directly. - Able to sit at a computer terminal wi | ||||
| > | th telephone headphones for extended periods of time. - Strong writing skills to include the ability | ||||
| > | to compose, edit, and proof a wide variety of documents. - Demonstrated administrative/office coord | ||||
| > | ination skills. - Demonstrated knowledge of medical practice terminology. - Within six months of sta | ||||
| > | rt date, based upon completion of training, the Supervisor completes the proficiency checklist with | ||||
| > | the employee. This includes the following areas if applicable- Referrals (Incoming referral entry) a | ||||
| > | nd handling all referral WQs - Schedule surgeries - Work applicable work queues - Enter/edit outside | ||||
| > | test results - Messaging (CRM) if applicable - 2nd calls in CRM if applicable - Telephone encounter | ||||
| > | s - My open encounter - Staff message - Route Patient advice request to providers (My Chart) - Patie | ||||
| > | nt Schedule (My Chart) - Letters - Check in process - Check out process - Pools Preferred Qualificat | ||||
| > | ions: - Demonstrated experience in health care (may include medical, dental or veterinary) in the fo | ||||
| > | llowing areas: patient scheduling, insurance verification, medical record data abstraction, or patie | ||||
| > | nt financial services. - Prior experience with appointments, ancillary service or surgical schedulin | ||||
| > | g or a combination of all three. - Bi-lingual or multi-lingual capability (Spanish, Cantonese, and R | ||||
| > | ussian) strongly preferred. - Prior experience with EPIC. | ||||