Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | JOB SUMMARY |
| 2 | JOB SUMMARY As a patient-focused organization, UCSF Medical Center exists to enhance the health and | ||||
| > | well-being of people through patient care, research and education. Success in this mission requires | ||||
| > | a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty a | ||||
| > | nd staff that are committed to the values of professionalism, respect, integrity, diversity, and exc | ||||
| > | ellence that are integral to our mission. The Practice Coordinator 2 is primarily responsible for re | ||||
| > | presenting the administrative team as the public face of the Practice and works closely with the adm | ||||
| > | inistrative, clinical and management teams to support practice operations and customer service recov | ||||
| > | ery and intervention efforts. S/he provides support to all functions of the administrative teams inc | ||||
| > | luding but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, | ||||
| > | filing, authorizations, and billing. The PC 2 is responsible for the maintenance of all routine cle | ||||
| > | rical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is | ||||
| > | sensitive to the needs of patients, staff and providers at all times. The PA 2 is a team player who | ||||
| > | works closely with others and who is flexible in dealing with the changing priorities. S/he is a s | ||||
| > | elf-reliant individual who synthesizes his/her knowledge of practice operations in order to problem- | ||||
| > | solve, prioritize and facilitate complex transactions in the course of his/her daily activities. Thi | ||||
| > | s position makes a difference for patients in an outpatient care unit by providing excellent custome | ||||
| > | r service, facilitating and ensuring the accuracy of the information flow between medical, hospital | ||||
| > | staff and departments to maximize unit efficiency. The PC2 is required to work at any UCSF campus a | ||||
| > | s needed and scheduled. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being |
| > | of people through patient care, research and education. Success in this mission requires a culture o | ||||
| > | f collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff th | ||||
| > | at are committed to the values of professionalism, respect, integrity, diversity, and excellence tha | ||||
| > | t are integral to our mission. | ||||
| 5 | QUALIFICATIONS REQUIRED - High School graduate or equivalent with four years related experience; or | 4 | |||
| > | college degree and 6 months related experience; or equivalent combination of education and experienc | ||||
| > | e. - Successfully passes fingerprinting protocol and is approved to be a cash collector - Strong com | ||||
| > | puter skills, including basic keyboarding skills, and experience with at least two Office-type softw | ||||
| > | are programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient re | ||||
| > | cords systems. Able to sit at a computer terminal with telephone headphones for extended period of t | ||||
| > | ime. - Ability to analyze situations, prioritizes tasks, and develops solutions and make recommendat | ||||
| > | ions. - Ability to work with minimal supervision - Ability to use good judgment and work independent | ||||
| > | ly, at times under the pressure of deadlines - Ability to access situations prioritizes workload, de | ||||
| > | velop solutions and make recommendations. - Excellent customer service and communication/interperson | ||||
| > | al skills, both over the telephone and directly. - Able to sit at a computer terminal with telephone | ||||
| > | headphones for extended periods of time. - Basic math skills required. - Proven ability to deal wit | ||||
| > | h a wide variety of individuals; - Ability to deal sensitively and effectively with patients. - Exce | ||||
| > | llent organizational and problem-solving skills. - Strong writing skills to include the ability to c | ||||
| > | ompose, edit, and proof a wide variety of documents. - Demonstrated administrative/office coordinati | ||||
| > | on skills. - Demonstrated knowledge of medical practice terminology. - Within six months of start da | ||||
| > | te, based upon completion of training, the Supervisor, completes the proficiency checklist with the | ||||
| > | employee. This includes the following areas if applicable - Referrals (Incoming referral entry) and | ||||
| > | handling all referral WQs - Pend orders - Pend smart sets - Schedule surgeries - Work applicable wor | ||||
| > | k queues - Messaging (CRM) if applicable - 2nd calls in CRM if applicable - Telephone encounters - M | ||||
| > | y open encounter - Staff message - New message - Route Patient advice request to providers (My Chart | ||||
| > | ) - Patient Schedule (My Chart) - Letters - Pools - Patient look up - Check in process - Check out p | ||||
| > | rocess - Comment field - Quick note - Scanning Preferred Qualifications: - Demonstrated experience i | ||||
| > | n health care (may include medical, dental or veterinary) in the following areas: patient scheduling | ||||
| > | , insurance verification, medial record data abstraction, or patient financial services. - Prior exp | ||||
| > | erience with appointment, ancillary service or surgical scheduling or a combination of all three. - | ||||
| > | Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred. - Six m | ||||
| > | onths of experience with Epic health record, or one year experience with another electronic health r | ||||
| > | ecord. - One year experience in a high call volume clinic/department with complex scheduling or cust | ||||
| > | omer requests. Required Licenses/Certifications: - N/A POPULATIONS SERVED Adult and Geriatric. There | ||||
| > | are a small number of Infant, Child and Adolescent cases. | ||||
| 5 | The Practice Coordinator 2 is primarily responsible for representing the administrative team as the | ||||
| > | public face of the Practice and works closely with the administrative, clinical and management team | ||||
| > | s to support practice operations and customer service recovery and intervention efforts. S/he provid | ||||
| > | es support to all functions of the administrative teams including but not limited to: CRM messages, | ||||
| > | telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. | ||||
| 6 | |||||
| 7 | The PC 2 is responsible for the maintenance of all routine clerical operations and communications. | ||||
| > | S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, st | ||||
| > | aff and providers at all times. The PA 2 is a team player who works closely with others and who is f | ||||
| > | lexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes h | ||||
| > | is/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex | ||||
| > | transactions in the course of his/her daily activities. | ||||
| 8 | |||||
| 9 | This position makes a difference for patients in an outpatient care unit by providing excellent cus | ||||
| > | tomer service, facilitating and ensuring the accuracy of the information flow between medical, hospi | ||||
| > | tal staff and departments to maximize unit efficiency. The PC2 is required to work at any UCSF campu | ||||
| > | s as needed and scheduled. | ||||