Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| t | 1 | Qualifications: | t | 1 | Health IT Training and Education is responsible for all aspects of the electronic health record, inc |
| > | luding but not limited to Epic/Apex training for UCSF Health hospitals, practices, affiliates, and c | ||||
| > | ommunity partners. The Principal Trainer will collaborate with the Epic/Apex application teams, info | ||||
| > | rmatics, and clinical/business operations to provide training support to various end users, includin | ||||
| > | g front-end users, revenue cycle, physicians, nurses, and other users. This position will focus on e | ||||
| > | ducating and supporting practices with the Health Technology application, including but not limited | ||||
| > | to Epic/Apex. Apply skills as a seasoned clinical applications professional to develop, document, tr | ||||
| > | ain, implement, and support best practice standard work to improve the use of Apex/Epic and third-pa | ||||
| > | rty systems. Provides excellent customer service to end users, tracks issues, and follows up as appr | ||||
| > | opriate. Principal Trainer will work at multiple locations, including UCSF Health San Francisco and | ||||
| > | Benioff Children’s Hospitals-Oakland and San Francisco, UCSF campus, and community affiliate partner | ||||
| > | s. | ||||
| 2 | REQUIRED QUALIFICATIONS - Bachelor's degree in health care information technology, computer science, | 2 | |||
| > | or related area, and/or equivalent combination of experience/training. - Epic certification complet | ||||
| > | ed within 12 months of start date - 3 – 5 years of relevant experience - Broad and/or in-depth knowl | ||||
| > | edge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and func | ||||
| > | tions, including design, development, implementation, user support and training, maintenance, qualit | ||||
| > | y assurance, and system testing and evaluation. - Strong problem-resolution skills, with the ability | ||||
| > | to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions | ||||
| > | in a timely manner. - Strong interpersonal skills, with the ability to effectively train, support, a | ||||
| > | nd work collaboratively with users of clinical information systems at all professional and technical | ||||
| > | levels. - Detail-oriented, with proven organizational skills and the ability to effectively manage | ||||
| > | time, prioritize tasks, and see projects through to completion on deadline. - Strong written and ver | ||||
| > | bal communication skills, with the ability to convey technical information and instructions to all l | ||||
| > | evels of clinical applications users in a specific, clear, and concise manner. - Strong analytical s | ||||
| > | kills and knowledge in documentation and reporting, with the ability to design and execute tests, an | ||||
| > | alyze system performance data, and produce substantive reports and analyses. - Ability to work with | ||||
| > | senior staff and managers, serving as a technical resource and providing advice and counsel on issue | ||||
| > | s of functionality, efficiency, cost-effectiveness, policy, and performance. | ||||
| 3 | An essential component of these key responsibilities is the ability to manage multiple competing pr | ||||
| > | iorities while meeting all program deadlines. As training will be role-based, Principal Trainers mus | ||||
| > | t have experience with or the capacity to quickly understand clinical, procedural, and administrativ | ||||
| > | e workflows and related policies/procedures. | ||||
| 4 | |||||
| 5 | Principal Trainers must achieve certification within twelve months of hire and support a variety of | ||||
| > | APeX/Epic applications, as well as integrated Health IT technologies. | ||||
| 6 | |||||
| 7 | Department Overview | ||||
| 8 | |||||
| 9 | Health IT is responsible for all aspects of the clinical and business software applications of UCSF | ||||
| > | Health hospitals, practices, and affiliates partners. This includes the electronic health record (A | ||||
| > | pex/Epic), which supports the clinical, revenue cycle, and clinical operational functions of the hea | ||||
| > | lth system and its affiliates, and approximately ninety-five other software applications involved in | ||||
| > | patient care and operations. | ||||
| 10 | |||||
| 11 | All team members are expected to embody and uphold the Health IT culture and core values. | ||||
| 12 | |||||
| 13 | People First: Our work enhances patient health and family well-being by empowering providers and st | ||||
| > | aff with robust, innovative technology solutions. Health IT supports UCSF Health in delivering leadi | ||||
| > | ng-edge care, advancing medical education, and ensuring the organization’s long-term sustainability. | ||||
| > | We approach challenges with creativity, collaboration, and a commitment to excellence. We prioritiz | ||||
| > | e innovation, connection, and appreciation and when bold action is needed, we deliver. | ||||
| 14 | |||||
| 15 | Health IT Core Values include: | ||||
| 16 | * Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes wha | ||||
| > | t to do now and what can be improved later. | ||||
| 17 | * Communication: Listens well, is concise and articulate in speech and writing, treats people with | ||||
| > | respect independent of their status, and maintains calm poise in stressful situations. | ||||
| 18 | * Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on | ||||
| > | results, | ||||
| 19 | * exhibits bias-to-action and avoids analysis paralysis. | ||||
| 20 | * Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas | ||||
| > | that prove useful, and stays nimble by minimizing complexity and finding time to simplify. | ||||
| 21 | * Collaboration: Understands that work cannot be accomplished solely as an individual contributor; | ||||
| > | works through others to develop holistic solutions that meet our customer needs and the goals of the | ||||
| > | organization. | ||||