Only the job description changed.
| Previous Job Description | Current Job Description | ||||
|---|---|---|---|---|---|
| n | 1 | Job Description: | n | 1 | Job Function Summary: |
| 2 | Job Function Summary: Involves providing non-clinical support, guidance and assistance for patients | ||||
| > | and families as they navigate through complex healthcare environments. Primary goals are to increase | ||||
| > | patient satisfaction, and to optimize care and outcomes. Acts as a communication liaison to underst | ||||
| > | and the patient's non-clinical individual needs, desires, and concerns. Guides the patient and famil | ||||
| > | y to a broad range of services, amenities, and information to promote healing and ensure satisfactio | ||||
| > | n with the patient care experience. Generic Scope (not customizable, will not be used in the job pos | ||||
| > | ting/advertisement) : Technical leader with a high degree of knowledge in the overall field and reco | ||||
| > | gnized expertise in specific areas; problem-solving frequently requires analysis of unique issues / | ||||
| > | problems without precedent and / or structure. May manage programs that include formulating strategi | ||||
| > | es and administering policies, processes, and resources; functions with a high degree of autonomy. C | ||||
| > | ustom Scope (customizable, will be used in the job posting/advertisement) : Applies extensive knowle | ||||
| > | dge of patient navigator practices to develop processes to improve access efficiency and productivit | ||||
| > | y. Represents team members and partners with leadership in the enhancement of operational workflows. | ||||
| > | Department Overview UCSF Behavioral Health offers an expansive list of services that cater to both | ||||
| > | Adults and Children. With most programs housed under the newly built Nancy Friend Pritzker building, | ||||
| > | the department allows patients to have a centralized location for all their behavioral health care | ||||
| > | needs under one roof. The Patient Navigator Lead will play pivotal role in the improvements of day t | ||||
| > | o day workflows. | ||||
| 3 | 2 | ||||
| t | 4 | Qualifications: | t | 3 | Involves providing non-clinical support, guidance and assistance for patients and families as they |
| > | navigate through complex healthcare environments. Primary goals are to increase patient satisfaction | ||||
| > | , and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non | ||||
| > | -clinical individual needs, desires, and concerns. Guides the patient and family to a broad range of | ||||
| > | services, amenities, and information to promote healing and ensure satisfaction with the patient ca | ||||
| > | re experience. | ||||
| 5 | Required Qualifications: - Bachelor's degree in related area and / or equivalent experience / traini | 4 | |||
| > | ng. - At least 4-5 years of experience with direct care coordination - Advanced knowledge of Patient | ||||
| > | Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulati | ||||
| > | ons. Knowledge of Medical Terminology. Advanced knowledge of data collection, compilation, and analy | ||||
| > | tical techniques. - Advanced skills to comprehend and assess patient's grievances to quickly locate | ||||
| > | appropriate resource for assistance. Advanced knowledge of the organization and how to get issues re | ||||
| > | solved. - Advanced interpersonal and customer service skills. Ability to communicate and resolve iss | ||||
| > | ues effectively with a diverse population of patients, staff and physicians. - Advanced analytical a | ||||
| > | nd problem-solving skills. Ability to develop solutions and recommend changes and follow through wit | ||||
| > | h implementation. - Advanced written and verbal communication skills. - Proficiency with Windows-bas | ||||
| > | ed software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software use | ||||
| > | d in functional area. Preferred Qualifications: - Lean Certification - Project Management Profession | ||||
| > | al Certification (PMP | ||||
| 5 | Generic Scope (not customizable, will not be used in the job posting/advertisement): | ||||
| 6 | |||||
| 7 | Technical leader with a high degree of knowledge in the overall field and recognized expertise in s | ||||
| > | pecific areas; problem-solving frequently requires analysis of unique issues / problems without prec | ||||
| > | edent and / or structure. May manage programs that include formulating strategies and administering | ||||
| > | policies, processes, and resources; functions with a high degree of autonomy. | ||||
| 8 | |||||
| 9 | Custom Scope (customizable, will be used in the job posting/advertisement): | ||||
| 10 | |||||
| 11 | Applies extensive knowledge of patient navigator practices to develop processes to improve access e | ||||
| > | fficiency and productivity. Represents team members and partners with leadership in the enhancement | ||||
| > | of operational workflows. | ||||
| 12 | |||||
| 13 | Department Overview | ||||
| 14 | |||||
| 15 | UCSF Behavioral Health offers an expansive list of services that cater to both Adults and Children. | ||||
| > | With most programs housed under the newly built Nancy Friend Pritzker building, the department allo | ||||
| > | ws patients to have a centralized location for all their behavioral health care needs under one roof | ||||
| > | . The Patient Navigator Lead will play pivotal role in the improvements of day to day workflows. | ||||